The Victorian Candle Co. Reviews 

276
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances, noting that the products burn cleanly and create a cozy atmosphere at home. Buyers also appreciate the beautiful packaging, thoughtful handwritten notes, and reliable delivery services provided by the business. Many consumers state they are repeat buyers who genuinely enjoy exploring the diverse range of available scents. Some reviewers were not happy with delivery times, mentioning that orders occasionally took significantly longer than expected to arrive. A few customers also noted that shipping can sometimes be quite slow during warmer periods of the year.

What people talk about most

Product

Reviewers express great satisfaction with product quality, frequently praising the long-lasting aromas and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the amazing scents and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting prompt and speedy arrival times... See more

Service

Customers had positive experiences with service, often highlighting brilliant delivery, quick shipping, and... See more

Order

People report positive experiences with order, highlighting easy purchasing processes, beautiful packaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love these candles so much. They burn evenly, don’t give off any soot, are soya wax so I don’t have to worry about my dog breathing in any harmful chemicals and they smell amazing. I started using t... See more

Rated 5 out of 5 stars

I've been a customer of the Victorian candles since near the start, the guys are so friendly and help in every way they can, the candles have amazing sents that linger long after the candle has been b... See more

Rated 5 out of 5 stars

"ABSOLUTELY FANTASTIC SERVICE AS USUAL". Love your candles, absolutely love Witches Brew (my fave) my husband loves the Gingerbread candle. But I do enjoy all your scents, I do really look forward t... See more

Rated 5 out of 5 stars

Fantastic wax melts smells are amazing but not overpowering like some other brands and they last well. Only fault would be the customer service as it's slow to get a response but when I did get a re... See more


Company details

  1. Candle Store

Written by the company

The Victorian Candle Co. creates highly fragranced products from our workshop in Carlisle. Our candles and melts are clean burning and long-lasting. The perfect gift or a lovely treat!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(276)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyer beware

This is clearly some sort of scam. Placed an order and paid over a week ago and have tried via numerous methods to contact for an update.....no reply received and no goods. BEWARE!

December 7, 2022
Unprompted review
Rated 1 out of 5 stars

Beware and avoid!

Beware, only pay via a payment method which enables you to do a chargeback if you do not receive your order. Because this company totally ignores customer emails, they do not care if you do not receive your order. I did not receive mine, sent several emails to them which were completely ignored,at the end Paypal gave my money back following the claim i opened (the seller even ignored the Paypal claim, they never replied!)
Stay away from this people, they only try to steal your money and then get mute, never get back to you!!!

July 30, 2022
Unprompted review

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