Victoriasmoon Diamond Painting Reviews 361

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Have emailed you about 10 times a frayjar banner emailed back saying would get a refund but nothing refund no response back … The diamond paintings where darker than the pictures sent absolutely crap... See more

Rated 2 out of 5 stars

Ordered 3 paintings which took ages to arrive. I’ve nearly finished one which I’m very disappointed with, the colours are totally different to the advertised picture, much much darker. The numbers... See more

Company replied

Rated 1 out of 5 stars

I have had 6 paintings and all have been fine however, in July I ordered a custom painting and when it arrived they had cut the canvas into a square shape instead of oblong "to enhance the picture"... See more

Rated 1 out of 5 stars

Have ordered many times from this company and not had any problems at all. Having spend over £500 over a year or two. Until my last order placed 3 weeks ago received very prompt but they sent the... See more

Company details

  1. Craft Store

Information provided by various external sources

8000+ Style 5d Diamond Painting Kits For UK,5d Diy Diamond Art UK,Full Drill Diamond Paintings Set...Custom Style&Large Size,Order Today Free Shipping and Save Over 50%‎!


Contact info

1.8

Poor

TrustScore 2 out of 5

361 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent product, first class service!

Very pleased with this quality product. Have completed 3 diamond paintings from this company- delighted with the results. Excellent packaging so that canvas arrived in perfect condition. Another arrived yesterday which I’m eager to start!

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

Bought my first Diamond Art Painting of…

Bought my first Diamond Art Painting of a Butterfly Fairy and have loved doing it but perhaps next time I would choose one with more vibrant colours.

Delivery was as described in add and all arrived safely and well packaged in all very happy for my first but certainly not my last.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Bought my first ever fiamond painting…

Bought my first ever fiamond painting from victoria moon and have gone on in a very short space of time to order three more portrait ones, price and delivery are amazing and the finished product is just absolutely stunning, will definitely be returning very soon

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

I have bought 4 diamond paintings

I have bought 4 diamond paintings, and loved doing each one. The canvas is very strong, and rolls out flat in no time at all. I did the "Mini" for my brother in law and he loves it. Also the Harry Potter one for my husband as he is a fan, and that has gone above his lego. Looking forward to doing more, just need to find space on the walls.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company

I have bought numerous diamond paintings from them and they are all superb. Such good quality materials and never any issues. Great communication from them. Have bought elsewhere and nothing compares to them. Excellent company. Would not go anywhere else and highly recommend.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Quality sparkle and stunning paintings!

My partner has ordered me 5 diamond paintings from Victoria's moon and every single one is quality! The canvas is so thick and not paper flimsy like others I have had from amazon etc! The drills are so sparkling and the pictures come to life! I reccomend V moon to everyone when they ask me where I purchase my paintings from! I have another one already on order!

February 8, 2021
Unprompted review
Rated 2 out of 5 stars

This experience has been disappointing…

This experience has been disappointing so far - there was a long delay in delivery , but Ok accepted that we are in a difficult time. But the quality of the package presentation when received was a complete mess. I had ordered 3. 3 boxes arrived , 1 empty, 1 with 2 prints ans one set of beads, 1 with 1 print and 2 sets of bead and 3 sheets of paper listing the contents that should be there. No picture identifying what was in the box, no instructions on how to actually complete it, one print damaged because it had been squashed in a box that was too small. Customer service response was a picture telling me how I could decrease the print and an e mail saying they would send me a picture that I could take to a local shop to get printed that they would pay for. Sorry but when you buy something you expect it to be delivered in one piece and complete and with the appropriate instructions. Not a do it yourself prin from the internet. Its a shame because the product appears to be good - really need to get their packaging improved.

February 5, 2021
Unprompted review
Rated 1 out of 5 stars

Where is my order?

I made an order in the 12th Jan and still haven’t received it, it’s now the 29th. I emailed the company and they just told me to wait longer. I’m quite disappointed :(

January 29, 2021
Unprompted review
Victoriasmoon Diamond Painting logo

Reply from Victoriasmoon Diamond Painting

Dear Jo

Really sorry.
Due to the high number of packages processed by the shipping company, there might be a delay with the website and app updating. A small part of orders are delayed/lost/incorrectly delivered during the corona period.

We will give you the money back. In addition, you can keep the order for free when it arrives later. You don't have to send it back.

If you have any questions about the order, please send us an email to Sales@victoriasmoon.co.uk.

Best regards

Rated 1 out of 5 stars

I don’t believe I will ever see my order

I made my order on the 5th January 21. It is now the 28th January and I am yet to receive my delivery (Kent). Communication is very slow and when the reply email does arrive it only tells me to wait further. Delivery is handed over to the app ‘Shop’, which states my order has been delivered (case closed). It hasn’t. I am completely powerless to sort this out. No phone number to ring and have to wait ages for a response email. So fed up now and honestly do not believe anything will ever be delivered. Not ever. I do not think I will get my money back either.

January 28, 2021
Unprompted review
Victoriasmoon Diamond Painting logo

Reply from Victoriasmoon Diamond Painting

Dear Sarah

Really sorry.
Due to the high number of packages processed by the shipping company, there might be a delay with the website and app updating. A small part of orders are delayed/lost/incorrectly delivered during the corona period.

We will give you the money back. In addition, you can keep the order for free when it arrives later. You don't have to send it back.

If you have any questions about the order, please send us an email to Sales@victoriasmoon.co.uk.

Best regards

Rated 1 out of 5 stars

Don't order custom painting from them

Don't order custom painting from them. Sent them photo of a memory of a wonderful clear day at the beach. Got a miserable image and paint selection back - dreary and depressing colours

January 23, 2021
Unprompted review
Victoriasmoon Diamond Painting logo

Reply from Victoriasmoon Diamond Painting

Dear Emily Putnam,
We are very sorry, you are not satisfied with the quality of our painting, we can resend or refund it. Please contact our customer service via Sales@victoriasmoon.co.uk if you have any other questions, we will continue to improve the product quality. Thank you.

Rated 5 out of 5 stars

Very good quality

I couldn't be happier . Victoria's Moon diamond painting kits are really good quality, and they have a huge selection. I would definitely recommend them. I have just completed the 3 that I bought and have framed them. They look great. I can't wait to order some more.

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

A business i would recommend

Very quick service. All the k it's come in solid packaging with clear instructions and colour charts. The only company i have found so far that gives you accurate DMC codes/numbers. This is helpful if you want to do a picture as a cross stitch as well as the diamond painting. Also helpful if you drop beads or little fingers drop beads to get replacements.

January 16, 2021
Unprompted review
Rated 4 out of 5 stars

Canvas should be rolled not folded.

Took 9 days to arrive, which is earlier than I expected once I realised it might come from China, they responded quickly to my email( it went straight into my spam folder). The kit was well packaged the canvas is printed fine, I can see the numbers clearly, there is also a paper copy, and a small photo of the finished piece for reference. My only issue is the folded canvas. The company needs to rethink the packing methods and roll the canvas. The folds make it hard to paint and would look awful if you wanted to hang it. I have ironed the back which has eased some of the folds. Hoping they will relax more as time goes on.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

I purchased 3 custom made diamond art…

I purchased 3 custom made diamond art from you. One for myself and two for Christmas presents. I did mine and was extremely impressed with the quality and how true to the original picture. I would definitely recommend this place to anyone else.

January 4, 2021
Unprompted review

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