Have emailed you about 10 times a frayjar banner emailed back saying would get a refund but nothing refund no response back … The diamond paintings where darker than the pictures sent absolutely crap... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 3 paintings which took ages to arrive. I’ve nearly finished one which I’m very disappointed with, the colours are totally different to the advertised picture, much much darker. The numbers... See more
Company replied
I have had 6 paintings and all have been fine however, in July I ordered a custom painting and when it arrived they had cut the canvas into a square shape instead of oblong "to enhance the picture"... See more
Have ordered many times from this company and not had any problems at all. Having spend over £500 over a year or two. Until my last order placed 3 weeks ago received very prompt but they sent the... See more
Company details
Information provided by various external sources
8000+ Style 5d Diamond Painting Kits For UK,5d Diy Diamond Art UK,Full Drill Diamond Paintings Set...Custom Style&Large Size,Order Today Free Shipping and Save Over 50%!
Contact info
United Kingdom
- victoriasmoon.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product, first class service!
Very pleased with this quality product. Have completed 3 diamond paintings from this company- delighted with the results. Excellent packaging so that canvas arrived in perfect condition. Another arrived yesterday which I’m eager to start!
THE END PRODUCT WHEN USING SQUARE…
THE END PRODUCT WHEN USING SQUARE DRILLS IS AMAZING
Bought my first Diamond Art Painting of…
Bought my first Diamond Art Painting of a Butterfly Fairy and have loved doing it but perhaps next time I would choose one with more vibrant colours.
Delivery was as described in add and all arrived safely and well packaged in all very happy for my first but certainly not my last.
Bought my first ever fiamond painting…
Bought my first ever fiamond painting from victoria moon and have gone on in a very short space of time to order three more portrait ones, price and delivery are amazing and the finished product is just absolutely stunning, will definitely be returning very soon
I have bought 4 diamond paintings
I have bought 4 diamond paintings, and loved doing each one. The canvas is very strong, and rolls out flat in no time at all. I did the "Mini" for my brother in law and he loves it. Also the Harry Potter one for my husband as he is a fan, and that has gone above his lego. Looking forward to doing more, just need to find space on the walls.
Amazing company
I have bought numerous diamond paintings from them and they are all superb. Such good quality materials and never any issues. Great communication from them. Have bought elsewhere and nothing compares to them. Excellent company. Would not go anywhere else and highly recommend.
Great quality diamond paintings and…
Great quality diamond paintings and hassle free ordering. I'll definitely be back for more, customer for life now
Quality sparkle and stunning paintings!
My partner has ordered me 5 diamond paintings from Victoria's moon and every single one is quality! The canvas is so thick and not paper flimsy like others I have had from amazon etc! The drills are so sparkling and the pictures come to life! I reccomend V moon to everyone when they ask me where I purchase my paintings from! I have another one already on order!
Why are people giving poor reviews I…
Why are people giving poor reviews I have had at least six DP from Victoria moon and they are the best I have had five star every time thank you
This experience has been disappointing…
This experience has been disappointing so far - there was a long delay in delivery , but Ok accepted that we are in a difficult time. But the quality of the package presentation when received was a complete mess. I had ordered 3. 3 boxes arrived , 1 empty, 1 with 2 prints ans one set of beads, 1 with 1 print and 2 sets of bead and 3 sheets of paper listing the contents that should be there. No picture identifying what was in the box, no instructions on how to actually complete it, one print damaged because it had been squashed in a box that was too small. Customer service response was a picture telling me how I could decrease the print and an e mail saying they would send me a picture that I could take to a local shop to get printed that they would pay for. Sorry but when you buy something you expect it to be delivered in one piece and complete and with the appropriate instructions. Not a do it yourself prin from the internet. Its a shame because the product appears to be good - really need to get their packaging improved.
Family and freinds
Very reliable, brilliant picture. I have enjoyed every picture I have done. The biggest one I did was for my family 150 x50
Where is my order?
I made an order in the 12th Jan and still haven’t received it, it’s now the 29th. I emailed the company and they just told me to wait longer. I’m quite disappointed :(

Reply from Victoriasmoon Diamond Painting
I don’t believe I will ever see my order
I made my order on the 5th January 21. It is now the 28th January and I am yet to receive my delivery (Kent). Communication is very slow and when the reply email does arrive it only tells me to wait further. Delivery is handed over to the app ‘Shop’, which states my order has been delivered (case closed). It hasn’t. I am completely powerless to sort this out. No phone number to ring and have to wait ages for a response email. So fed up now and honestly do not believe anything will ever be delivered. Not ever. I do not think I will get my money back either.

Reply from Victoriasmoon Diamond Painting
Don't order custom painting from them
Don't order custom painting from them. Sent them photo of a memory of a wonderful clear day at the beach. Got a miserable image and paint selection back - dreary and depressing colours

Reply from Victoriasmoon Diamond Painting
Very good quality
I couldn't be happier . Victoria's Moon diamond painting kits are really good quality, and they have a huge selection. I would definitely recommend them. I have just completed the 3 that I bought and have framed them. They look great. I can't wait to order some more.
A business i would recommend
Very quick service. All the k it's come in solid packaging with clear instructions and colour charts. The only company i have found so far that gives you accurate DMC codes/numbers. This is helpful if you want to do a picture as a cross stitch as well as the diamond painting. Also helpful if you drop beads or little fingers drop beads to get replacements.
My partner ordered me a large one for…
My partner ordered me a large one for Christmas and I have started it, and it looks amazing such good quality, will be ordering from you again in the future
Canvas should be rolled not folded.
Took 9 days to arrive, which is earlier than I expected once I realised it might come from China, they responded quickly to my email( it went straight into my spam folder). The kit was well packaged the canvas is printed fine, I can see the numbers clearly, there is also a paper copy, and a small photo of the finished piece for reference. My only issue is the folded canvas. The company needs to rethink the packing methods and roll the canvas. The folds make it hard to paint and would look awful if you wanted to hang it. I have ironed the back which has eased some of the folds. Hoping they will relax more as time goes on.
Beautiful finished product
Beautiful finished product. I will definitely be ordering again. One of my favourite websites to shop on. Fast delivery and so much fun! It really gets rid of my boredom!!
I purchased 3 custom made diamond art…
I purchased 3 custom made diamond art from you. One for myself and two for Christmas presents. I did mine and was extremely impressed with the quality and how true to the original picture. I would definitely recommend this place to anyone else.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







