Victoriasmoon Diamond Painting Reviews 361

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Have emailed you about 10 times a frayjar banner emailed back saying would get a refund but nothing refund no response back … The diamond paintings where darker than the pictures sent absolutely crap... See more

Rated 2 out of 5 stars

Ordered 3 paintings which took ages to arrive. I’ve nearly finished one which I’m very disappointed with, the colours are totally different to the advertised picture, much much darker. The numbers... See more

Company replied

Rated 1 out of 5 stars

I have had 6 paintings and all have been fine however, in July I ordered a custom painting and when it arrived they had cut the canvas into a square shape instead of oblong "to enhance the picture"... See more

Rated 1 out of 5 stars

Have ordered many times from this company and not had any problems at all. Having spend over £500 over a year or two. Until my last order placed 3 weeks ago received very prompt but they sent the... See more

Company details

  1. Craft Store

Information provided by various external sources

8000+ Style 5d Diamond Painting Kits For UK,5d Diy Diamond Art UK,Full Drill Diamond Paintings Set...Custom Style&Large Size,Order Today Free Shipping and Save Over 50%‎!


Contact info

1.8

Poor

TrustScore 2 out of 5

361 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I don’t think it is worthy to buy

I don’t think it is worthy to buy. The quality of those number paintings is worse than expected. The price is not cheap. Think before purchasing those.

December 14, 2020
Unprompted review
Victoriasmoon Diamond Painting logo

Reply from Victoriasmoon Diamond Painting

We are very sorry, you are not satisfied with the quality of our painting, we can resend or refund it. Please contact our customer service via Sales@victoriasmoon.co.uk if you have any other questions, we will continue to improve the product quality. Thank you.

Rated 5 out of 5 stars

Victorias moon,s diamond art paintings…

Victorias moon,s diamond art paintings are top quality, easy to complete but are very addictive, once I have completed a painting i can, t wait to start the next. Go big the image is much clearer. No problems with delivery about 2 weeks. Highly recommended.

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product and service. so good recommend a friend who is equally impressed.
Will be ordering more in the future

December 12, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products. I was delighted with my customised diamond painting. It was my first time buying one and was pleasantly surprised at how easy it was and how the company provided everything I needed to complete it. The quality is fantastic. Would highly recommmend to everyone, great company.

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely love Victoriasmoon Diamond…they are the best!

Absolutely love Victoriasmoon Diamond Painting kits. Excellent quality, great easy to read key to follow, kits complete and look amazing. Takes about 2-3 weeks to arrive but well worth the wait. You get tweezers, tray, gel and pen with every purchase and the beads come in easy to close bags. The site is easy to navigate and the prices for the kits are brilliant. I've used a different company before and the difference in quality is outstanding. Definitely recommend Victoriasmoon and I keep buying more so it's very addictive!

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Dimond Art

Victoriasmoon Dimond Art are really good to do. There's so many to choose from plus they are all in categories. They come complete and when they are done they look really good and just like the photo. You have to wait about 2 weeks but worth it.

December 8, 2020
Unprompted review
Rated 1 out of 5 stars

No sign of package a month later

Order no. PUK71258958. Ordered a month ago and still no sign of package. Ordered a paint by numbers. No updates on the tracking for the past two weeks. The tracking isn't helpful anyways, I don't even know what country my package is in. Ordered on the 10th November for my boyfriend's birthday on the 6th December, thinking it would be plenty of time. Website is misleading, thought it was being shipped from UK, but it is from China.

December 7, 2020
Unprompted review
Victoriasmoon Diamond Painting logo

Reply from Victoriasmoon Diamond Painting

Dear triplexgal

Really sorry.
Due to the high number of packages processed by the shipping company, there might be a delay with the website and app updating. A small part of orders are delayed/lost/incorrectly delivered during the corona period.

We will give you the money back. In addition, you can keep the order for free when it arrives later. You don't have to send it back.

If you have any questions about the order, please send us an email to sales@victoriasmoon.uk

Best regards

Rated 5 out of 5 stars

I have ordered over 6 diamond arts from…

I have ordered over 6 diamond arts from Victoria, fast service and 1 pack didn't have enough of one colour emailed and within 10 days the extra beads arrived. Really enjoy diamond art as it helps me to relax in these uncertain times.
So thank you

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great value

I have purchased a number of diamond pictures from Victoriasmoon and never been disappointed with the service from ordering to delivery.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Best quality DP by far

I have ordered from a few different sites but Victoriasmoon is by far my favourite. The quality is second to none. I have had no issues at all. I have even had a custom which was beautiful and I can’t wait to see my mother in laws face on Xmas morning. I’ll be buying from you again and have recommended your site to my friends.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Lots of wonderful pictures to choose…

Lots of wonderful pictures to choose from to suit every age and level.
I ordered two painting and one is now complete and it looks amazing..looking forward to starting project two.
Quality of the painting are very good..will definitely use Victoria Moon again.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant way to pass time

During covid I have completed several full drill diamond arts they have help pass time are very detail of you choose the agree size. Delivery has taken a bit longer than stated which is due to covid. Have just ordered three more.

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

'Eagle'… 40x50cm

I have just completed the 'Eagle' diamond painting, chosen by my husband. It was a pleasure to do, fantastic quality canvas & drills. The delivery was just under 2 weeks and the tracking updates were accurate. I ordered another DP at the same time & they arrived packed together in a box, so no crushing like some other companies i've received. Although these DP's are slightly more expensive the quality & ease in completion make them worth the little extra cost. Highly recommend and looking forward to doing my next one, which will be my first square drill

December 7, 2020
Unprompted review

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