Victoriasmoon Reviews 290

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I ordered some diamond painting in October but one was definitely wrong in the colours and the picture wasn’t the same l contacted them 5 times no reply so l m stuck with s diamond painting which is n... See more

Rated 5 out of 5 stars

I've bought two paint by number kits from Victoria's Moon (completed one currently doing the 2nd one). They have great detail and once you have completed them you can't see the guidelines or numbe... See more

Rated 1 out of 5 stars

Ordered one of these last Friday 15th jan expecting it to be delivered this week, just received an email (after I contacted them) to say it won’t be here until February... I will not recommend as this... See more

Company replied

Rated 1 out of 5 stars

Completed painting looks like a 5 year old has painted it, unable to distinguish a picture from it without reference picture. Emailed customer services as they state "if not 100% satisfied will refund... See more

Company details

  1. Home & Garden

Information provided by various external sources

The widest collection of Paint By Numbers Kits on big sale now!Thousands of original designs from top designers.100% high quality guarantee.Save up to 50%.Start Painting By Numbers Kits and join over 60000 satisfied customers.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

290 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A brilliant product

A brilliant product. Sent a complicated intricate photo and the finished result is fantastic. Everything provided was excellent quality and I found it a relaxing project. Will definitely buy again, thank you

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

photos come to life

I have been looking for a paint by numbers company who could turn my photos into paintings and I have now found it. I have finished painting one of my beloved Smudge two days before he died and it now takes pride of place on my wall. I have since ordered another 9 paint by numbers and 4 for my friends and family as they make wonderful presents. In times like these, you need to find a way to destress, or if you are self isolating, they make a wonderful distraction from the worry. I would not get my paint by numbers from anywhere else. They come exactly when they say they will and have everything you could possibly need to complete your masterpiece. I will be ordering more in the future, that is for sure.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

My husband and I were given a gift of…

My husband and I were given a gift of painting by numbers by our daughter at the beginning of 'lockdown'. This has been a Godsend for us as we are busy people and need to keep our brains active even if it is painting colours on numbers. I am on my ninth picture. Quality is good, paints are good and the finished product is great. Highly recommended

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely

Love doing these kits ,arrived on time ,easy to do ,everything needed is included, will be using again

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

love them. x

Delivery arrived earlier than was expected. Well packaged. Rolled not folded (still have creases in a previous canvas i've done) I had enough paint even though some of the consistencies were either a little runny or a bit thick.
Love the fact you get a paper copy of the canvas so that you can double check yourself and love the fact that the numbers are within the area. (Currently doing one I ordered from Amazon, where they are not and you have to work out which bit needs painting first so that you don't paint over another number and it doesn't come with a paper copy)
Therefore I will be purchasing from Victoriasmoon again and would highly recommend them.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and excellent kits

Prompt delivery and excellent kits. Easy to follow - all you need is there - plenty of paint. Great selection to choose from. I’m a repeat customer - love it love it love it!!!

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic paintings

Fantastic paintings, have done 6 now and loved every second , love that I can create my own pics from a photograph and so chuffed how realistic they came out with my portrait of my late grandfather. Would highly recommend and will buy many more in the future , I love that you get all you need in the pack.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

I have done many paintings by Victoria…

I have done many paintings by Victoria Moon they are brilliant to work. May people have commented that they look professionally done.
The last one was a gift for a friend and she was so thrilled and that made the long hours getting it right worthwhile. I have another waiting to start on it and so looking forward to doing it.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, looks just like my photo requested and it's very detailed. I recently bought a frame for it but I think you can buy them already with frames too. Brilliant. Definitely worth every penny xxxx quick at responding to any emails too. :)

October 14, 2020
Unprompted review
Rated 1 out of 5 stars

Poor quality and not enough paint

I bought two paint by numbers from Victoriasmoon. The first one was lovely and I was really pleased with the end result. So pleased that I ordered 3 more and so have quite a few of my friends after seeing my first canvas framed.
To my surprise (despite excellent reviews left by other people who bought the same canvas), the second was not as great and definitely not worth framing. Not only the reds were really thin and translucent (and the red cat ended up looking more like a flame than a cat), but I also ran out of a couple of colours. Luckily I had some paint left from last time which I was able to combine and use.
What is even more annoying is that I tried to leave a review on their website. Had an email from Judge.me saying that I needed to click on a link and confirm that it was me who left the review. Nine days later, my review is still not on their webpage. I wonder why ...

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

I've done 6 now and running out of walls to hang them on i have also done a personalised one which i was delighted with only downside on some of the pictures the numbers are not clear even with a magnifying glass

September 26, 2020
Unprompted review
Rated 5 out of 5 stars

Victoria Moon review

Absolutely love Victoria Moon, delivery was as expected and the painting comes complete with good quality brushes and paint, the choice of paintings is amazing and very competitively priced.
5 stars 🌟🌟🌟🌟🌟 😊

September 22, 2020
Unprompted review
Rated 2 out of 5 stars

Paint by numbers …

Paint by numbers arrives but the numbers on the paint tubes does not match with the picture and tried to contact there office and not a chance. 3 emails and no reply. Not happy.

Had an email from the company and my wife had to take a photo of the tubs then they would send the corresponding numbers to the tubs. They also said £5 off for the inconvenience. Still no money and they wrote on the pictures of the tubs my wife sent with the correct numbers. Not great but at least she can do the painting now.

September 19, 2020
Unprompted review
Victoriasmoon logo

Reply from Victoriasmoon

Dear J Griffiths:
We are very sorry, there will be an automatic order confirmation email after you placed an order on our website. And the email you sent us will be replied within 24 hours normally. Due to technical reasons, sometimes you cannot receive our email (missed as spam), or we can not receive your mail (missed as spam), please contact us on Facebook if necessary, thank you

Rated 1 out of 5 stars

BUYERS AVOID!!

Completed painting looks like a 5 year old has painted it, unable to distinguish a picture from it without reference picture. Emailed customer services as they state "if not 100% satisfied will refund" .. what a joke that is!! Got a reply telling me they won't be refunding as "the finished item is beautiful "!! BUYERS BEWARE!! I WILL NEVER ORDER FROM HERE AGAIN.. COMPLETE SCAM!!

September 16, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered on the 29th August

I ordered on the 29th August, it hasn't arrived and my order status says unfulfilled. Emailed 4 times for an update and have had no response. Not happy that it's clearly not a UK based business.

September 15, 2020
Unprompted review
Rated 1 out of 5 stars

Never Again

Placed my order, seemed to take forever to arrive and when it did, the parcel had been tampered and the paint missing. Emailed company and explained and was made to feel I was being dishonest. Will not use this company again. Emails get replied to during early hours of morning which makes me think this is not a British company. BUYERS BEWARE!!!

September 15, 2020
Unprompted review
Victoriasmoon logo

Reply from Victoriasmoon

Dear Dean Webb,

Really sorry.
Due to the high number of packages processed by the shipping company, there might be a delay with the website and app updating. A small part of orders are delayed/lost/incorrectly delivered during the corona period.

We will give you the money back. In addition, you can keep the order for free when it arrives later. You don't have to send it back.

If you have any questions about the order, please send us an email to Sales@victoriasmoon.uk.

Best regards

Rated 1 out of 5 stars

What you see is not what you get

Chose a painting by numbers picture from their website, and it arrived in good time. However, the print on the canvas was nothing like as detailed as the picture on the webpage page, and the paints were COMPLETELY the wrong colour (deep purple instead of a grey-white). Won't be ordering from them again. Also check out the 5 star reviews here - lots left on the same day, which seems odd ...

September 13, 2020
Unprompted review
Victoriasmoon logo

Reply from Victoriasmoon

Dear Julie Catchpole,
We are very sorry, if the product is missing, or you are not satisfied with the quality of our painting, we can resend or refund it. Please contact our customer service via Sales@victoriasmoon.uk if you have any other questions, we will continue to improve the product quality. Thank you.

Rated 1 out of 5 stars

Told it would take 5-8days to arrive…

Told it would take 5-8days to arrive it's now been 10days and still haven't reviewed. I emailed and they also said it would take up to 8 days I told them its been longer and I was told sorry for long time wait but order has been shipped to Asia factory so they don't know when it will arrive. Will not be ordering from here again

September 10, 2020
Unprompted review
Victoriasmoon logo

Reply from Victoriasmoon

Dear Tara, we are so sorry for the delay, would you please contact our customer service again since we don't know the information of your order? We will check the status of your package and provide you with some compensation.

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