vidaXL Reviews 

Awful article we had to throw away and got armed when trying to fix it. Highly disappointed. Lost time and money and gained wounds.

Super fast shipping, the perfect piece of furniture, easy to assemble THANK YOU !!

Awful, awful product quality - I ordered a wooden cabinet and it started cracking 2 days after set up. The feet came off the base and the whole thing collapsed.
The customer service is slow and unable to arrange a return collection; there is no live chat or phone support, you need to wait over 24h for an email answer or 1 day for a call back.
They arranged a DPD pick up and communicated the day, but DPD showed up on another day when I wasn't home.
Not a great experience all around - I would not purchase from this company again.

I purchased a guest bed from vidaXL. This was my first time shopping with vidaXL. The overall online shopping experience was good and the delivery was fast. Unfortunately this is the only positive feedback. It got off to a bad start just after opening the box, the item was dirty and scratched and the material looked to be of poor quality. I overlooked this and decided to assemble the guest bed. The instructions are terrible. The quality of the materials are of the lowest standard and it makes it impossible to assemble it properly as the wood cracks with every screw or bolt required to assemble it. I'm experienced with assembling flat packed furniture and this has got to be the worst flat packed furniture I've worked with. I honestly will never purchase from vidaXL again. Very disappointed customer.

Terrible quality product. In only 24h my newly opened greenhouse just fell apart, all pieces kind of breaking and so on, very cheap elements. A greenhouse should at least last for 3 to 4 years before having any use marks!
However client service was OK

Very bad material . The furniture i order came all dirty and scratched. The material is very very very bad quality, you can not even fix properly because of such bad quality materials and wood. I will Never again buy anything on this store.

UPDATE: The Costumer Care has contacted me, and they found a solution for my problem. They were very professional trying to help me. For this reason i will change my rating of 1 star to two stars. Will not change for 3 stars, because the furniture is still bad quality, and would not be fair to rate it better, when the quality is not good.

VidaXL is not a company to do business with in Switzerland in any way or for anything. We ordered two carpets from VidaXL in December, 2022. On their website it indicated there was free shipping, we ordered in Swiss Francs which included Swiss VAT.

After receiving the carpets we found that they did not lay correctly with upturned edges. We decided to return the carpets. On the invoice we received for the order it stated the address was in Baar, Switzerland. We received no return information so we sent the units to the Swiss address. The shipment was rejected for whatever reason. We suspect that this is an unmanned office. The carpets were returned to us collect which we promptly rejected (last time we saw the carpets). We inquired as to what the problem was in January, 2023. We were told we did not follow the return procedure. After several weeks the representative from VidaXL told us the carpets would be returned to us at no charge and then we could return them correctly. That was approximately 8 weeks ago – still no carpets.

Meanwhile the billing company, Klarna, informed us we were late with the payment. VidaXL did not inform Klarna that we had a return authorization. We eventually paid the invoice and marked it to experience.

Then just last week on 13 March, we received an invoice from DPD stating there were ’’customs clearing’’ charges due for the shipment. We paid the Swiss VAT on the invoice and ordered in Swiss Francs. I am still wondering what there was to clear based on the VidaXL website.

We feel the representatives we dealt with at VidaXL were totally not forthcoming with us. Infact, nothing they told us turned out to be trustworthy.

VidaXL is a company that CANNOT be trusted and should be avoided at all costs, even if they are the only company to offer what you want.

Helpdesk is great, products are cheap and you get what you pay for. Nothing wrong with that.

very good service, quik answer form my email.
i totaly happy.....thanks allot

Vers good , it s ok

Cheap price, but really low quality bed. Long to build.

👍👍👍🙌🙌🙌

great quality/prize. never disapointed

Ser gut , cool

Easy shopping website with a big range of choices of furnitures. But the quality of furnitures was not as good as I expected. Very good client services by email. Goods return and refunding were done quickly.

I ordered an artificial Christmas tree. I received exactly as in the presentation picture, we will definitely order again!
Quality, good price, fast delivery. I recommend!

Ordered a bookcase from here.
1. Tracking number was not functional, gave me an error. Product arrived 1 day late (not a big deal).
2. Manual was outdated, wrong labeling on parts & materials.
3. Missing foot on the bookcase, had to build one myself and glue it.
4. Wood kept breaking when I had to screw the shelves in, not pre-drilled so difficult and destructive.
5. Multiple screws broke when screwing them in, terrible quality.
6. Huge metal welding protuberance, had to sand it down to make it fit into its' socket.
All in all, terrible quality & experience, mainly due to cheap materials and missing elements.