The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the item as a gift for our Rugby Club Manager. On erecting it on Sat we discovered we are 2 poles mssing and had to borrow 2 gazebos. Bit disappointing. Our Manager will be in touch regarding... See more
Company replied
The product is great , easy to assemble and solid and good quality. However the actual picture is a bit misleading as it shows a pair of trousers hanging in the unit which is why I brought it ,to han... See more
Company replied
The unit with drawers was not high quality. More effort seems to have been put into making something that will fit into a small box for long distance transportation than into making a good product tha... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality item
Poor quality item, not worth the money, extremely poor instructions. Bits are buckled which makes it difficult to fit together. High IQ needed to work out how it should be build, don't bother with instructions, they don't even state where one of the major parts goes. Too much of a headache and too many hoops to jump through to return. On a positive note the delivery was fast!
April 24, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for taking the time to share your feedback with us.
We are truly sorry to hear about your experience, particularly regarding the product quality, the condition of the parts, and the difficulties you encountered with the assembly instructions. We completely understand how frustrating this must have been, especially when the process turned out to be much more complicated than expected.
This is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
We would really like to look into this further and assist you properly. However, we are currently unable to identify your order based on the information provided in your review. To help us investigate your case in detail, we kindly ask you to share your order number or the contact details used at the time of purchase via Trustpilot.
Once we receive this information, we will prioritize your case and work with you towards a suitable resolution as quickly as possible.
Thank you again for your feedback, and we hope to have the opportunity to make this right for you.
Kind regards,
Tanya
vidaXL
Poor quality unit.
The unit with drawers was not high quality. More effort seems to have been put into making something that will fit into a small box for long distance transportation than into making a good product that is straightforward to build and will stand the test of time. I would avoid using this company again.
April 15, 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the drawer unit did not meet your expectations, particularly in terms of quality and ease of assembly. We understand how disappointing this must have been, especially when the product does not feel as durable or straightforward as expected.
We appreciate your honest comments, and your feedback has been shared with the relevant team for review and improvement of both product design and packaging.
We have also reached out to you directly via email to see if there is anything further, we can assist you with.
Kind regards,
Tanya
vidaXL
Order ID0370000401767 Damaged due to missing and defective parts“
Order ID: [0370000401767]
Terrible experience. Received a greenhouse with defective part A6-4×1. After two failed attempts by vidaXL to send a functional replacement (both times defective!), we had to fix it at our own expense.
Now, we found even more parts and screws missing. Because of this, the structure remained unstable and the wind has already ripped out the side panels. The product is now damaged due to your repeated failures and incomplete delivery. Customer support is non-existent (only bots). I demand immediate responsibility and a full solution for this defective and now damaged product.
April 30, 2026
Unprompted review
I ordered a glass and black aluminium…
I ordered a glass and black aluminium interior door.
It arrived very promptly
All was complete ,no damage.
I challenge anyone at VidaXL to assemble this door.
The instructions are terrible and to screw together nearly impossible.
It took me a full day.
My guess is that a computer and AI has designed this with zero attention to how you might put it together.
Please avoid this unless you have at least a doctorate in DIY
April 28, 2026
Unprompted review
Reply from vidaXL
Hello Chris,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with the assembly of your interior door, and we understand how frustrating it must have been when the instructions did not feel clear or straightforward to follow.
We appreciate your honest comments, and your feedback regarding the assembly process has been shared with the relevant team for review and improvement.
We have also reached out to you directly via email to see if there is anything further, we can assist you with.
Kind regards,
Tanya
vidaXL
long wait for the parcel
long wait for the parcel, but it was worth the wait, ordered another one I recommend
April 29, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry for the longer waiting time, but we are pleased to hear that you are satisfied with your order and even chose to purchase another one. We truly appreciate your recommendation.
Kind regards,
JC
vidaXL
By far and away the rudest delivery…
By far and away the rudest delivery people I have ever had to deal with. A man and a woman who may not have been British by their strong accent but who refused to help put the delivery at the rear entrance instead of the front entrance when I said to them I was a single female pensioner living alone and they delivered garden chairs in heavy boxes which blocked my front door and they refused to move them or help telling me I should not have bought them in the first place
April 29, 2026
Unprompted review
Reply from vidaXL
Dear Nicola,
Thank you for your feedback. We are very sorry to hear about your experience with the delivery and the inconvenience caused. We completely understand how upsetting this situation must have been for you.
We noticed that your order was placed through ManoMano. The relevant Customer Service team will get in contact with you shortly to provide assistance and review the matter further. Your request will be treated with priority.
Kind regards,
Tanya
vidaXL
Item arrived very well packaged in good…
Item arrived very well packaged in good time. It was easy to put together and the instructions were clear to put together. Good quality for the price. Ideal unit for my kitchen.
April 11, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that your item arrived well packaged and on time, and that the assembly instructions were clear and easy to follow. It is great to know you are satisfied with the quality and that the unit is a good fit for your kitchen.
Kind regards,
JC
vidaXL
The shed is very bad quality
The shed is very bad quality. Very flimsy with very bad instructions. Difficult to build. I wasted my money buying this.
April 15, 2026
Unprompted review
Reply from vidaXL
Hello Rehana,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you are not satisfied with the quality of your shed and that you experienced difficulties during assembly. We completely understand how disappointing this must be, especially after the time and effort involved in building it.
We would like to support you further with this. We have already reached out to you via email so we can review your case in more detail and assist you directly.
Once we hear back from you, we will look into this properly and work with you towards a suitable resolution.
Kind regards,
Tanya
vidaXL
Very bad quality
Very bad quality, tried to complain about the condition of my drawers that were delivered and had no response
April 16, 2026
Unprompted review
Reply from vidaXL
Hello Keith,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your drawers arrived in poor condition and that you did not receive a response when you previously reached out. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
We would like to let you know that we have reached out to you via email so we can look into this further and assist you directly.
Once we hear back from you, we will review everything and work with you towards a suitable resolution.
Kind regards,
Tanya
vidaXL
I ordered 2 metal TV units
I ordered 2 metal TV units, the first one although a nightmare to assemble was ok, the second one had several dents and scratches, unfortunately the main damage was on the top, but as I was on a tight schedule I carried on, I managed to hide the damage with a few well placed ornaments, when I contacted them they offered a paltry £10 voucher or £8 cash, needless to say I won't be needing a voucher as I won't be purchasing again, avoid. Order number 0044001267862
April 26, 2026
Unprompted review
Reply from vidaXL
Hello Chris,
Thank you for taking the time to share your feedback and for providing your order number 0044001267862.
We’re very sorry to hear about the condition in which your second TV unit arrived, especially the dents and scratches you experienced. We understand how disappointing this must have been after already assembling the first unit.
We have reached out to you directly to gather a few additional details so we can look into this further and ensure the matter is reviewed properly.
If you need any further assistance, you can also contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
Avoid!!!
If I could give less than 1 star I would. Avoid this rogue company at all costs. The service is appalling, item never delivered and they are refusing to refund. The only possible contact is by email, which if they respond is slower than snails pace! I have even provided proof (that they requested after 3 months since the issue was raised with them) of an official letter from the bank, however now they are not even responding to me and still no refund.
April 9, 2026
Unprompted review
Reply from vidaXL
Hello Gab,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and understand how frustrating it must be when an order has not been delivered and you feel your concerns have not been resolved properly. This is certainly not the experience we want for our customers.
As we are unable to locate your order details based on the information provided in your review, we have reached out to you via Trustpilot asking for a few additional details so we can look into this further and support you properly.
Once we receive your order information, we will be able to review your case and assist you accordingly.
Thank you again for bringing this to our attention, and we hope to hear from you soon so we can help resolve this.
Kind regards,
Tanya
vidaXL
Really nice furniture at a reasonable…
Really nice furniture at a reasonable price. However I wanted to leave this review about their customer service. It’s exceptional. I contacted them at 8.27 am as I’d realised I’d made a mistake on my orde. It was already out for delivery.
14 minutes later they comprehensively replied advising how to sort the issue out, delivered in a clear, polite, friendly and professional manner.
I will certainly use then in future, I can’t remember when I last came a ride such outstanding service.
In my view you can trust this business completely and you will be treated well, quite apart from the great products at sensible prices. Well done Marj and the whole team.
April 27, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your wonderful feedback. We are delighted to hear that you are happy with both our furniture and the level of customer service you received. Your kind words about the quick, clear and professional support mean a lot to our team. We truly appreciate your trust and recommendation.
Kind regards,
JC
vidaXL
Horrible refund experience
I got what I ordered, but the return process took about 3 months. It was a horrible experience. They claimed they didn't receive the package, blamed it on the courier, lied about the courier providing some sort of document that they the package was picked up, said the same thing over and over, claimed they would talk to the courier company and sort it out and they didn't. I had to contact the courier company several times and they were the ones who went above and beyond and finally found the package (which was of course sent back). Never buying anything there again.
February 2, 2026
Unprompted review
Reply from vidaXL
Dear Katja,
Thank you very much for your review. We appreciate it.
We are sorry if you had issues with the return, and we will surely check.
A private message is sent to you, as we need your order number and contact email address, so that we can establish communication first.
Thank you in advance for your reply.
Sincerely,
Mirela/vidaXL
I bought the item as a gift for our…Rugby Club
I bought the item as a gift for our Rugby Club Manager. On erecting it on Sat we discovered we are 2 poles mssing and had to borrow 2 gazebos. Bit disappointing. Our Manager will be in touch regarding the missing poles.
April 25, 2026
Unprompted review
Reply from vidaXL
Hello Mr. Mark,
We’re very sorry to hear about your experience, especially as the item was intended as a gift.
We completely understand how disappointing it must have been to discover missing parts during setup, particularly at such an important moment. This is certainly not the experience we aim to provide.
We would really like to make this right for you. We have reached out via email to assist further and ensure the missing poles are arranged for you as quickly as possible.
Kind regards,
Tanya
vidaXL Team
This was damaged on bottom of door dont…
This was damaged on bottom of door dont need a new dor as its been erected and pne side damaged that against a wall delivered 11 4 26 11
April 11, 2026
Unprompted review
Reply from vidaXL
Hello Jennie,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about the damage to your bookcase and the inconvenience this caused. We completely understand how frustrating this must have been, especially after assembly.
We have been in direct contact with you and are pleased that we were able to reach a fair and satisfactory resolution together and bring this matter to a close.
If you need anything further in the future, please don’t hesitate to contact us at feedback@vidaxl.co.uk — we’ll be happy to help.
Kind regards,
Tanya- vidaXL
vidaXL bed frame
I ordered this vidaXL bed frame and it was a complete disaster. Several parts arrived cracked or chipped, and the overall quality of the boards is extremely poor.
The assembly instructions were unclear and difficult to follow. Without help from someone with carpentry experience, it would have been almost impossible to put together properly.
The frame feels cheap and flimsy, and I honestly doubt it will last even a year. Very disappointing quality for the price. I would not recommend this bed frame.
April 9, 2026
Unprompted review
Reply from vidaXL
Hello Grazyna,
We’re very sorry to hear about your experience with your bed frame.
We completely understand how disappointing it must be to receive items with damage and to struggle with unclear assembly instructions. This is not the experience we aim to provide, and we truly regret the inconvenience caused.
We have reached out to you via email to provide further assistance and help resolve this matter for you as quickly as possible.
Kind regards,
Tanya
vidaXL
Product and delivery were very…
Product and delivery were very impressive
April 9, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are very pleased to hear that you are impressed with both the product and the delivery.
Kind regards,
Elyn
vidaXL
Good service
Good service, glass arrived all in one piece, quick shipping and delivery.
April 16, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the service and that your glass arrived safely and quickly.
Kind regards,
Elyn
vidaXL
Extremely dissatisfied
Extremely dissatisfied. Purchased two tall garden storage units. Arrived and you have to build literally everything over 350 screws per unit. Each panel is around 30cmx 20cm. Cant even return it as this would cost me £57 to the courier. Left with two units i cant build. And out of pocket.
April 15, 2026
Unprompted review
Reply from vidaXL
Hello Lee,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about the issues you experienced with the garden storage units and the inconvenience this caused. We fully understand your frustration and appreciate you giving us the opportunity to look into this further.
We have been in contact with you directly and are pleased that we were able to reach a satisfactory resolution together and bring this matter to a close.
If you need anything further in the future, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya- vidaXL
Quality items at reasonable prices
Always updates on delivery quality of care with the item well packaged and delivered on time 😀
April 23, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you appreciated the delivery updates, the care taken with packaging, and the timely arrival of your order. Your satisfaction means a lot to us.
Kind regards,
JC
VidaXL
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