vidaXL Reviews 

Very poor experience with vidaXL. I ordered a bed, but a large part of the package was missing, so the product was unusable from the start. After reporting it, I expected the missing parts to be sent quickly. Instead, I was pushed into a return-and-replacement process.

vidaXL promised the replacement within 2 to 4 working days after the courier confirmed receipt of the return. That deadline passed, and still no replacement, no dispatch confirmation, and no proper tracking update. Their system only showed the original order as delivered, with nothing about the return or replacement.

This has been a frustrating and time-consuming experience. I would NEVER order from vidaXL again.

And this is without mentioning poor quality of materials.

Absolutely appalling product and customer service. I bought two stainless steel rustproof gates in late Dec. Builder went to assemble and install them but they are dented and starting to rust. Cost for two was £280. VidaXL offered me a £45 credit note. After further back and forth they have offered me £70. I can't do anything with the gates as they are not fit for purpose. Incredibly frustrating. I will continue to pursue, but want to warn others thinking about buying any products from VidaXL. Worst company i've had dealings with.

Really great options that fit many sizes, which is helpful for me. I particularly loved the craftmanship from wooden furniture from India! Just WAW! Quick service as well and well packaged, happy customer, highly recommended! :-)

I am extremely disappointed with the delivery process of my recent order.

First, I was given a delivery time slot between 8:30 and 10:00 in the morning. Later this was changed to “delivery during the day.” I stayed home the entire day to make sure I wouldn’t miss it. The package never arrived.

There was no doorbell, no missed delivery note, no email, and no clear update explaining where the package was delivered. The tracking information simply states that something went wrong, but gives no useful details. I have no idea where my order is.

I even created a special account to track the shipment, but the system provides no meaningful information. When I tried contacting customer service via chat, I was repeatedly redirected by a bot to irrelevant help pages without getting any real assistance.

This is not a small package, so it should be traceable. The lack of transparency and communication is very frustrating. I expect a clear explanation of what went wrong and where my order is.
help….

if you love your mental health don't buy anything from them

I am extremely disappointed with my experience with VidaXL.

I ordered a full garden furniture set worth nearly 500,000 HUF. The chairs arrived in the correct color, but the table was delivered in a completely different shade, making the set mismatched and unusable as advertised. This was clearly not what was ordered.

I immediately provided photographic evidence and detailed explanations. Instead of resolving the issue efficiently, the process has been slow, unclear, and frustrating.

Communication has been inconsistent:

Phone support is practically unreachable.

Responses are delayed.

Promised solutions (including a 100,000 HUF compensation coupon) have not been properly issued or confirmed.

There is no clear, accountable escalation process.

At one point, the suggested solution was to return the entire set, even though only the table is defective. This is unreasonable and disproportionate.

For a large European company, this level of customer service is unacceptable. When customers spend a significant amount of money, they expect professionalism, accountability, and clear communication — none of which have been demonstrated so far.

I am still waiting for:

Confirmation of table replacement

Proper handling of the defective item at their expense

Clear communication regarding the promised compensation

Until this is resolved, I cannot recommend VidaXL to anyone considering a major purchase.

Absolutely amazing! Easy to order, fast delivery and excellent products!

The delivery was so many days late so I said I did not want the package anymore, they instructed me to refuse the package which I did but the carrier chose to scan it as delivered. I have been fighting with vidaXL for 3 weeks now without any solution. I am not going to pay for something I did not accept.

Update:
One person at customer service reached out and was able to handle it and I got refunded. She was great and I wish it was handled by her since the beginning!

I placed my order on 5th February at 12:26pm, with delivery advertised as 3–5 business days. The item arrived 8 calendar days later.
Although this technically fits within the 5 working day window, customers should understand that “3–5 business days” can effectively mean up to a full week in real terms. If delivery consistently occurs at the maximum end of the timeframe, advertising “3–5” may create expectations that are unlikely to be met at the earlier end.
Customer support was also disappointing. The chatbot provided little clarity, and reaching a human representative was unnecessarily difficult.
The product has now arrived, but had the realistic delivery timeframe been clearer from the outset, I would likely have chosen a different supplier.
Greater transparency in delivery expectations would improve customer confidence.

I ordered a big kledingkast through bol.com and it was delivered to my house. It was not adequate and I requested for a return. However, I have limited mobility and they refused to pick up the kast from my apartment. It is impossible for me to return this item and no one at vida.xl is willing to assist or find a solution. I am so frustrated because the responses from customer care have been so negative and disappointing.

Update. Please note I did contact you directly through bol.com and I’ve spoken numerous times with representatives from vidaxl and they purposefully declined to assist me. When I told them I cannot take the packages to the drop off point customer service paid me 20 euros to keep the package. So now i paid 100 euros for something thats worthless instead of 120 full price. Extremely disappointed with vidaxl and their terrible customer service

Update :
I have added 2 stars to my original review: reason?
Luana from customer service provided more suitable solution doing really her best to fix the problem with all effort.
I still needed to deal with 1x delivery and 2x pick ups (at random time, informed last minute so 1 failed cause I wasnt home) but didnt have to unscrew any furniture. I appreciate the Luana help. Unfortunately, to avoid stress in future, I will not order from vida anymore as the return process has to better.

Original review:
Terrible experience and zero professionalism.
I purchased online Hoge kast met lade Artisan Eiken 80 x 33 x 150 cm Bewerkt hout.
Assembled everything and when get to the last part I noticed that 1× Drawer front 617x220x15 (wooden board) is broken and bent.
I immediately wrote to vidaxl.nl and provided pictures.
They want me to unscrew everything, pack and return so they can take it back and send me new furniture. Im asking why they just dont send me new wooden board from their new furniture?? I can even drive to Zaandam for that part.
They dont do that. Not efficient! And they expect me to be in house when the courier comes (I cant pick a time).
When I ask for contact to manager so I can explain and find better solution I dont get response for this request. They even write that if something more get broken due my inefficient packing they will not accept this part of return. It has to exactly as I received it. They dont understand that I made holes for screws for drawers according to instructions and it will not look as untouched.
Terrible. Just send me a small piece of wood which you give me broken. I know you can do that because you offer me a new furniture so you can get this out and send to me. I worked in customer service I know what's possible and what is ,,help" and you dont help. To stuck to inefficient procedure and not helping.

Fast delivery,really nice and simple ansamblyThe product boasts incredibly fast delivery, ensuring you receive your order promptly. Assembly is a breeze, facilitated by a remarkably user-friendly plan. This straightforward approach minimizes any potential frustration during setup. Consequently, you can enjoy your new item with minimal delay and effort. The ease of assembly combined with rapid delivery provides an exceptional customer experience.

There were return problems. The help was not good. After my review on trustpilot Vidaxl contacted me. They helped me and everything is solved now. I got the full amount of money back. Thanks Vidaxl and also trustpilot.

Bed impossible to assemble. Crooked, uneven, shaky, makes noise. Don't waste your time.

I haven’t received my order. Delivery is worst. Never order from this website. No right information is available

The delivery communication was so ridiculously bad that I will never order from VidaXL again! When buying, I was able to select a specific date - nothing was delivered on that date. There was no notification about that day changing (so we arranged to be home the whole day for nothing). Then we got an email about delivery 2 days later between 8-10am. This changed during the day (and in the end was delivered at 8 pm), without any notification (I had to refresh the tracking page manually, and even there updates came HOURS after the delivery window had elapsed!). Again we arranged to be home the whole day for nothing. Then: this was not the whole delivery, but it was split into 3 (!!!) deliveries. The other two deliveries had similar communication issues. Overall we stayed home 4 days for one purchase. What I expect:
- If you let me select a date for delivery during checkout, I expect delivery on that date.
- If delivery times change, please notify me (email, push notification on phone etc).

Then we finally got the furniture: a bunk bed. It turned out to have 300 parts !!!! It took us a full day to assemble it.

Next time I'll go back to ordering from Ikea: delivery on the date they say, updates when delivery times change, and furniture that can be assembled in reasonable amount of time.

I did not receive my package, and the customer service is absolutely horrible. Would not recommend!
They deceive you and tell you the package will arrive in few days, then after weeks of it not arriving, they tell you they can not give you a refund until the package is there.

The worst thing is, when using the customer service, they make you wait a long time, and then leave the chat.

The quality of the stuffs was horrible: stretches and damage of painted parts right out of the box.

The metal screws are especially low quality: many of their tops were not rigid enough and the screwdriver simply twisted them through. So you got a number of faulty items, and as a result you got a lack of appliances to assemble the whole piece successfully.

0/10

Won’t recommend.

The instructions were really poor to assemble , it took us long just coz of the poor instructions. The item is good and looks nice but they definitely need to improve instructions