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Rated 5 out of 5 stars

The refund process for my flight ticket was very quick and straightforward. The staff was professional and responsive, keeping me informed throughout the entire process. Overall, the service was excel... See more

Rated 5 out of 5 stars

Best services ever. I was so skeptical about the whole case but i gave it a try and i got surprised when I received an email about the case being successfully handled. I had a flight delayed for almo... See more

Rated 5 out of 5 stars

Very helpful. Gave me detailed instructions which is the best way to get the refund. Instantly replied to mails. The payment took only ONE working day after completing the informations about the bank... See more

Rated 5 out of 5 stars

The best company! I had a flight delayed for 6 hours without any notice and the airline didn't care but thanks to Vidora.al I got compensated . Highly suggest everybody to seek help from them fo... See more

Company details

  1. Small Claims Assistance Service

Written by the company

We’re Here to Help Air Passengers! We make claiming simplier for all passengers who are unsure of their rights, lack the time, or lack the expertise to embark on the claims process themselves. We stand up to airlines in court, and we campaign for national governments to introduce fair air travel rights. We’ve helped countless more through our fight for justice. From our foundation as a startup in 2021, Vidora eyes to help passengers for their rights not only in Albania but beyond. We’re continually investing in modern technology to power our easy-to-use website and make our customers’ claims even simple.


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I wasnt expecting anything

I wasnt expecting anything, i just tried. And i received today.
Our flight was delayed with 5 hours.
The web site easy clearly and simple.
From the start until the end very correct, showing the paymend after all.
Excellend customer service!
Top!!

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

First thought it was like i don’t have…

First thought it was like i don’t have nothing to lose! After i got the email of my refund about delayed flight! I got information about all the procedure and everything! So satisfied about the service and everything! ☺️

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Thankful

A trustworthy company. It was suggested from a friend of mine. I tried it and i thought i have nothing to loose. After application a message came to my gmail after that another one 14days later and today i reciewed my compensation.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Best services ever

Best services ever. I was so skeptical about the whole case but i gave it a try and i got surprised when I received an email about the case being successfully handled. I had a flight delayed for almost 6 hours without any notice and the airline didn't care about it at all that i had to stay in transit all the time, but thanks to Vidora LLC I got compensated which makes me feel satisfied for winning this case.
Highly suggest everybody to seek help from them for any delay\ cancellation inconvenience with flights.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

I’m really thankful to the team of the Vidora company. Straightforward people with open communication and were from great help. I wasn’t thinking that it would be that easy and simple. Everything was great. I recommend them!

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

i will recommene this company

i will recommene this company. they help me with everything. all you have to do is write to them and wait for the money to arrive in your account. brilliantly satisfied. thanks for the help

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

My first experience with VIDORA

It was my first time of using VIDORA services. I did not think it would work but had nothing to lose. My experience:
1) the application was simple and straightforward
2) although the system noted that the process might take from 1 to 3 months, the claim processing was much shorter, less than a month.
3) the reimbursement procedure was super simple again.
4) my experience with VIDORA deserves full positive score as it is very rare to find such efficient and effective, and moreover contactless, services that could work so well.
5) I hope to not experience future flight delays, but in such cases I will and recommend using VIDORA for a complete and satisfactory service.

May 24, 2024
Unprompted review

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