The refund process for my flight ticket was very quick and straightforward. The staff was professional and responsive, keeping me informed throughout the entire process. Overall, the service was excel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best services ever. I was so skeptical about the whole case but i gave it a try and i got surprised when I received an email about the case being successfully handled. I had a flight delayed for almo... See more
Very helpful. Gave me detailed instructions which is the best way to get the refund. Instantly replied to mails. The payment took only ONE working day after completing the informations about the bank... See more
The best company! I had a flight delayed for 6 hours without any notice and the airline didn't care but thanks to Vidora.al I got compensated . Highly suggest everybody to seek help from them fo... See more
Company details
Written by the company
We’re Here to Help Air Passengers! We make claiming simplier for all passengers who are unsure of their rights, lack the time, or lack the expertise to embark on the claims process themselves. We stand up to airlines in court, and we campaign for national governments to introduce fair air travel rights. We’ve helped countless more through our fight for justice. From our foundation as a startup in 2021, Vidora eyes to help passengers for their rights not only in Albania but beyond. We’re continually investing in modern technology to power our easy-to-use website and make our customers’ claims even simple.
Contact info
Str Abdi Toptani, Torre Drin, 1001, Tirana, Albania
- +355 69 393 2299
- service@vidora.al
- vidora.al
4.9
Excellent
262 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The refund process for my flight ticket
The refund process for my flight ticket was very quick and straightforward. The staff was professional and responsive, keeping me informed throughout the entire process. Overall, the service was excellent and handled in a highly efficient manner. I am very satisfied with how my request was managed.
April 17, 2026
Unprompted review
Very good and simple website yo eqrn…
Very good and simple website yo eqrn your rights!
April 7, 2026
Unprompted review
Excellent customer service and quick…
Excellent customer service and quick response time.
• The whole process was simple, clear, and very professional.
March 4, 2026
Unprompted review
very correct agency
very correct agency , fast replies , helpful …
February 14, 2026
Unprompted review
Flight delayed
Flight delayed , I made the request and I got my compesation.
January 17, 2026
Unprompted review
Excellent service
Excellent service! My flight was delayed for more than 3 hours, and after submitting a claim, I received the compensation within just one week.
January 30, 2026
Unprompted review
Were the best group that in a few weeks…
Were the best group that in a few weeks we had the positive response
June 28, 2025
Unprompted review
Fast service
January 7, 2026
Unprompted review
Best company
Best company, very fast for refund.
I recommend it 100%
January 19, 2026
Unprompted review
One of the best’s services i ever had…
One of the best’s services i ever had from any airhelp agency!
Thank you Vidora for handling my case
Kind regards
November 22, 2025
Unprompted review
Super fast service and very…
Super fast service and very professional .
All done is correct and professional
way.
October 28, 2025
Unprompted review
Great service!!
October 20, 2025
Unprompted review
My experience with Vidora.al
My experience with Vidora.al
Was absolutely positive, very efficient,
And I will recommend it for everyone
Keep up the the good work Vidora.
Thank you
October 1, 2025
Unprompted review
You are the best
October 15, 2025
Unprompted review
Best company
Best company, great service. Absolutely very helpful. Big THANK YOU ☺️
October 3, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.