The refund process for my flight ticket was very quick and straightforward. The staff was professional and responsive, keeping me informed throughout the entire process. Overall, the service was excel... See more
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See what reviewers are saying
Best services ever. I was so skeptical about the whole case but i gave it a try and i got surprised when I received an email about the case being successfully handled. I had a flight delayed for almo... See more
Very helpful. Gave me detailed instructions which is the best way to get the refund. Instantly replied to mails. The payment took only ONE working day after completing the informations about the bank... See more
The best company! I had a flight delayed for 6 hours without any notice and the airline didn't care but thanks to Vidora.al I got compensated . Highly suggest everybody to seek help from them fo... See more
Company details
Written by the company
We’re Here to Help Air Passengers! We make claiming simplier for all passengers who are unsure of their rights, lack the time, or lack the expertise to embark on the claims process themselves. We stand up to airlines in court, and we campaign for national governments to introduce fair air travel rights. We’ve helped countless more through our fight for justice. From our foundation as a startup in 2021, Vidora eyes to help passengers for their rights not only in Albania but beyond. We’re continually investing in modern technology to power our easy-to-use website and make our customers’ claims even simple.
Contact info
Str Abdi Toptani, Torre Drin, 1001, Tirana, Albania
- +355 69 393 2299
- service@vidora.al
- vidora.al
4.9
Excellent
262 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are the best
September 25, 2025
Unprompted review
I am very pleased with Vidora.al’s…
I am very pleased with Vidora.al’s service. My issue was resolved promptly and professionally. Highly recommended.
August 15, 2025
Unprompted review
I am very satisfied with Vidora team…
I am very satisfied with Vidora team service. They help me to solve my case so fast and also as a professional team they suggest me also to get my money by paying less fee. Thank you Vidora. Strong recommended
August 15, 2025
Unprompted review
We had a flight at 15:10
We had a flight at 15:10. First we boarded the plane, the landing began, but it stopped and made an emergency landing, telling us that the plane had broken down and we were forced to get out. We had to wait a lot longer. The worst thing was that I had a little girl who cried regularly, as well as an elderly aunt who has knee problems. It was a difficult wait because we did not get any explanations from the company, while the delays lasted up to 9 hours. The wait was not a good experience because the plans we made for that day remained unfulfilled for us, and I was also exhausted.
June 19, 2025
Unprompted review
One of the best’s services i ever had
One of the best’s services i ever had
Thank you guys for handling my case and helped me get my money back
Always getting my emails back on time and the communication with you it’s beyond it😊
I highly recommend you and wish you every success in the future M.Emini
July 1, 2025
Unprompted review
Great
Great. In one week i got my compesation wich from airline was refused two times.
Thank you Vidora.
July 22, 2024
Unprompted review
The best!
You are a very helpful, fair and serious company. You took my request into consideration, gave me the necessary instructions and acted within a short time frame. Thank you and I wish you success!
May 9, 2025
Unprompted review
Very happy with their service
Very happy with their service. It didn’t take long for Vidora to secure my compensation. Highly recommend them for anyone with a delayed or cancelled flight.
April 10, 2025
Unprompted review
Very helpful and profeesional!
April 10, 2025
Unprompted review
Very communicative and professional…
Very communicative and professional service!
I highly recommend Vidora!👏👏
March 20, 2025
Unprompted review
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