Just bought our fifth mattress from UM. Each time it’s been no pressure and honest answers to our questions. Sad to hear they lost their lease…so went ahead and replaced our 17 year old mattress while... See more
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Nate and the staff are informative and patient - no pressure. I bought a pillow for side sleepers that is great - I used to have trouble with a neck ache most days when I woke up - and this pillow ha... See more
Urban Mattress is the best mattress I’ve ever owned! The customer service is amazing, delivery team is on-time and helpful. We have purchased 6 mattresses from them in the last 4 years, simply the bes... See more
Delivery was longer than anticipated at just over 5 weeks. The mattress has a very strong chemical smell which has not noticeably dissipated over the first 24 hours. The mattress does feel comfortab... See more
Company details
Information provided by various external sources
Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Contact info
Brodie Lane 5400, 78745, Austin, United States
- vienna.urbanmattress.com
4.8
Excellent
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Another perfect experience
Another perfect experience! Found the bed of our choice quickly with the sales persons help. He was very kind and quickly took care of our purchase and delivery info. It’s our 4th mattress from Urban Mattress.
Thanks!
August 18, 2021
Excellent service
I came to Urban Mattress after getting overwhelmed with looking at mattresses online. The staff in store was very friendly and never pushy - they showed me what I had in mind as well as a few alternatives. It was a positive and pleasant experience, and I love my new mattress.
August 17, 2021
Great service5 Star Experience
Great service, helpful staff in store. Excellent and very comfortable proprietary mattress. Delivery crew cordial and helpful. First class experience. Fred
August 14, 2021
Great experience!
Great company!! Easy to do business! They do what they said they would and with comparable prices!!! Good experience!! Thank you! Don’t say that very often!
August 10, 2021
Repeat Customers
We are repeat customers. Absolutely love Urban Mattress, Vienna. Everyone is kind, helpful, and most importantly not “pushy”. The delivery guys were superb. We were having trouble with our own frame- they stepped right in and helped. Thank you Urban Mattress!
August 6, 2021
Great team
Great team in the showroom. Matthew was very attentive, informed and helpful. Speedy delivery and easy to schedule arrival!
July 28, 2021
We love Urban Mattress
We love Urban Mattress! This is our third purchase of an exceptional mattress. I especially appreciate the customer service and the 10-year guarantee! Quality mattresses, quality people.
July 27, 2021
Best Mattress Store in Washington Area
This is the best store to find a mattress in the Washington DC area. They have quality merchandise, very comfortable beds, great and informative store personnel, quick delivery and set-up by courteous people. What more could you ask for.
July 24, 2021
Five Star Business!
From the no pressure and informative in-store staff through the additional information provided to help narrow the choice and continuing through a simple ordering and pricing process, the experience was excellent.
Then we were advised about the delivery earlier than we expected and we had our new mattress set up within hours after the call about delivery availability.
We are very happy to support a local business with a community commitment.
July 24, 2021
Excellent Service
Service was excellent --- both the in store experience and the delivery service. All were a cut above previous experiences with other stores.
July 15, 2021
Nice experience
Purchase was pleasant, delivery people were respectful, mattress is great for us
July 13, 2021
I have yet to sleep on the bet because…
I have yet to sleep on the bet because I'm in the hospital but my sweetheart says it is sooo comfortable. this please me since it is the first bed I have purchased in 25 years
July 10, 2021
It was a great experience
It was a great experience. Greg was very helpful and the delivery was excellent!
July 6, 2021
Awesome Local Vienna Mattress Company
Treated awesome by the owner on our visit and purchase. Great selection of beds. Love supporting local Vienna business. Gave us excellent price, which was appreciated. They were very flexible in scheduling delivery. Great place!
July 5, 2021
The store is very accessible in a Strip…
The store is very accessible in a Strip Mall with parking in front of the door. There are many samples of Mattresses to examine. The sales person is very helpful. Part of my order, a low profile box spring, was delivered as expected, by very agreeable, able men and set up in a very short time. I kept my original mattress as it only needed to be lowered so my feet could rest on the floor when sitting on the edge and getting up out of bed. The comfort level is good.
June 25, 2021
Impeccable Service
Impeccable service. Great communication about our order and delivery. Can't recommend Urban Mattress highly enough.
June 21, 2021
A positive shopping experience
The folks at Urban Mattress were extremely helpful, and anything but high-pressure sales, which had caused us to walk out of a different mattress store earlier in the day. The mattress options were perfect for our requirements and our budget. We are very happy with our experience and our purchase.
June 21, 2021
You did an awesome job!!
You did an awesome job!!! I was very content! The Salesman was very professional!!!
June 17, 2021
I had great service and delivery came…Love my new mattress had wonderful night sleep really really like this mattress thank you so much
I had great service and delivery came way soonerThan expected the delivery guys were wonderful and very respectful Love my new mattress had wonderful night sleep really really like this mattress thank you so much
June 17, 2021
Urban Mattress service experience
The salesman in the showroom was informative, pleasant, and low-key.
The deliverymen were on-time, courteous, and careful as they moved through the house.
June 16, 2021
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