I placed an order on vifocal.com for a spare lcd display about a month ago. Result: I have never received a single email confirming the order i had just made, the order has never been processed and no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased smartphone (No.1 X2) seven months ago from Vifocal. After 30-40 days and numerous e-mails with my inquiery what is going on it finally arrived. The phone worked fine for few months and th... See more
I bought a battery and screen from them. Shipping takes a month. Finally get it all and the battery won't hold a charge, restarts, then literally melts, violently ejecting matter. I contacted them... See more
After reading these reviews i was worried i had wasted both my time and money, I ordered a replacement screen For a Xiaomi mi4. Using the free shipping method it took about 2 weeks all up to get to Au... See more
1.8
Poor
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GOOPHONE N4 ARRIVED IN 2 WEEKS
So happy that I chose the free shipping method and it took 2 weeks for my Goophone N4 to arrive in New Zealand. Luckily I didnt go for the express shipping because I see some people out there saying it should arrive before 8 days which it came after 8 days. Ordered on 13 August 2015 and arrived on 29th August 2015. Well I felt alot worried since I was reading these peoples reviews after ordering my phone saying its a total scam so I am feeling relief now that I'm lucky to recieve my item in the mail. But only 1 thing I'm disapointed of was that the box says it has 32GB memory but it came up 16GB on my phone but still I'm happy with the phone but nothing is damaged or wrecked. I will be buying another smart phone off this website soon.
September 6, 2015
Unprompted review
VIFOCAL IS SCAM !!
I ordered for an item from the website paying for DHL express too, my order number "Order #100017749" stayed as processing for 5 days, and i tried to contact them, they replied me, not to worry, i will get my item. Later they didn't respond to any email, also when i tried to talked through Facebook page, they blocked and removed my comments, these ppl are scammers!!
if you need proof, i can send u all of my communication i had with them.
my email aaish [at] nutshellinnocations [dot] com
You wouldn't find even a telephone contact number of them from any Vifocal related website.
*** BEWARE !!!
July 21, 2015
Unprompted review
Quick service
Impressed by the 7 days it took for my zopo zp999 to arrive from China ( good price after paying £30 customs tax). 4 stars because the free leather case was missing, but customer services were very prompt in assuring me they'll send it to me. Happy with my purchase and if the case arrives will make it 5 stars.
March 4, 2015
Unprompted review
VIFOCAL IS A SCAM!
I purchased a product from this company for $160 on February 8th. I didn't see an email for shipping and tracking information, so naturally I sent a friendly email to ask for my tracking information. I was told that my item had been shipped and that I would receive more information after they come back from a 'holiday'. 3 days past without any additional information from them, so I contacted them again. I was told this time that my item had not been shipped unlike what they had told me earlier, and that they were on 'holiday'until the 21st. The 21st came without a shipping confirmation, so I contacted them again, this time with no response. I have contacted them everyday sense without a single response and today is the 25th. DO NOT BUY FROM VIFOCAL! IT IS A SCAM!!!!!
February 24, 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.