Viing Reviews 276

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for being easy to use and navigate, making it simple for people from various locations to contribute to gifts and sign cards. Many highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and positive attitude in resolving queries and issues. The service is often described as excellent, with consumers appreciating the efficiency and smooth overall experience. However, some people mentioned experiencing long waiting periods for responses, leading to frustration when issues arose. There were also concerns about the reliability of withdrawals and the platform's responsiveness, with some reviewers reporting that their vouchers or funds were not processed as expected.

What people talk about most

Response time

People report ambiguous experiences with response time, with many customers praising the quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

User experience

Customers report positive experiences with user experience, finding the platform easy to set up and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the quick responses, friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially, I encountered a problem while trying to access the voucher since the original link wouldn't open. Fortunately, Johnny answered all my inquiries and provided a new link, which seems to work... See more

Company replied

Rated 4 out of 5 stars

Really struggling to pin them down at the mo, we have collected a significant amount and I’ve accidentally pressed withdraw so it’s in my wallet but it needs to be sent to my boss…I only have one da... See more

Company replied

Rated 5 out of 5 stars

Amazing company. So easy to use and allows people from far and wide to contribute to gifts and sign cards. Lots of options for different occasions like births, weddings, birthdays etc. What's even mor... See more

Rated 5 out of 5 stars

This company are just brilliant for their collection pots for any occasion. It is great you can ask colleagues internationally to contribute not just the UK and it's such a simple system to use. Onc... See more


Company details

  1. Web Collaboration Platform
  2. Greeting Card Shop
  3. Group Buying Service
  4. Money Transfer Service

About Viing

Written by the company

Group cards and gifts, made easy!

No more passing envelopes and cards around for people to chip in and sign.

Viing brings people together to celebrate that special occasion and make someone's day.

You can do it all and more easily online!

A one-stop, flexible service.
For any occasion.

There's nothing like a tangible card signed by everyone that cares:

👍 Physical Group Cards
Printed and Posted
👍 Physical Group Gifs
Send flowers, chocolates and more from our special Gift partners.
👍 Bank Transfers for ultimate flexibility

But for those wanting something instant - we do that too!

👍 Electronic Cards
👍 Electronic evouchers from a HUGE selection of retailers

For any occasion, leave the hard bits to us:
👉 Leaving cards
👉 Birthday cards
👉 New Baby cards
👉 Maternity leave cards
👉 Wedding cards
👉 Teacher cards
👉 Gift collections
👉 Retirements
👉 Engagements
👉 Sympathy & condolence cards
👉 Get well soon cards

Set up an occasion for FREE now!

Contact info

4.1

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant group card service with excellent customer service

I have used Viing many times now in our large international organisation and have recommended the service to multiple colleagues also. The ease of being able to set up messages and contributions internationally makes the process of a group card so much easier! I’ve never had to contact Viing before but my most recent card was a tight turnaround and in my haste to get it shipped I forgot to add my own message. I contacted Viing (after business hours) who responded first thing the next morning confirming they would add my message and get it shipped ASAP. I have now received the card with my missing message, in plenty of time. Thanks so much to Johnny for the excellent customer service. For a group occasion or card I’d recommended Viing to anyone.

May 14, 2025
Unprompted review
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Reply from Viing

Thank you so much for your wonderful feedback and for recommending Viing to your colleagues! We’re delighted to hear that our platform makes group cards easier for your international organisation. Johnny will be especially pleased to know his help made a difference with your last-minute request.

It’s great to know the card arrived on time with your message included. We really appreciate you taking the time to share your experience and look forward to supporting your future occasions!

Rated 5 out of 5 stars

Quick and simple to use.

Quick and simple to use.

April 30, 2025
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Reply from Viing

That's what we hope for! thanks so much for taking the time to leave a top rating!

Rated 5 out of 5 stars

Correction of an error! Great help

I had an issue where I had inadvertently typed the wrong thing in a message & wasn’t able to amend it. I reached out to the support team who helped me really quickly which was hugely appreciated

April 23, 2025
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Reply from Viing

Thank you so much for sharing your experience! We're really glad our support team could assist you quickly with your message issue. Your feedback means a lot to us, and we’re here anytime you need help.

Rated 3 out of 5 stars

My son was sent money for his 18th…

My son was sent money for his 18th birthday and we haven't received our order and no way to communicate with the company as they have ignore emails.
AVOID
(order 112823)

Resolved quickly after posting on trustpilot. Note sure the ‘hi@viing’ email shown on their website is the best to use

April 2, 2025
Unprompted review
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Reply from Viing

Hi there, we replied to your message to us on social media asking whether you'd contacted us on our email address team@Viing.com, as we are unable to find any correspondence from you and the team usually respond within 24 hours if not quicker. We've just looked into this as a matter of urgency and it looks like the occasion was pending a fraud check and we have been awaiting ID verification before processing the order which we've not yet received.

Rated 5 out of 5 stars

They sorted out an issue I had really quickly

I had to set up several collections for colleagues who were leaving and somebody made a mistake when donating to a collection and had put an extra zero on their amount, whoops! I contacted the Viing support team who very helpfully refunded the person (-5% admin fee) and they were able to re-donate the correct amount. I also love the fact that the beneficiary can choose cash or vouchers once they receive the link to their completed collection.

February 14, 2025
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Reply from Viing

Thank you so much for sharing your experience! We’re glad our support team could quickly assist with the mistaken donation and help get it sorted smoothly. It’s great to hear you appreciate the flexibility we offer beneficiaries — making the process easy and fair is what we aim for. We really appreciate your feedback!

Rated 5 out of 5 stars

I would definitely recommend using

I have used viing a number of times to create occasions.

Easy to set up, and once the occasion has ended the next steps are also straightforward, and you can send your card and gift asap unless you want the recipient to receive physical items.

I unfortunately made a mistake with a recent occasion once it ended, but after contacting the viing team for assistance the issue was resolved.

November 25, 2024
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Reply from Viing

Thank you so much for your continued support and for sharing your experience! Mistakes happen, and we’re glad our team could help resolve the issue quickly for you. We really appreciate your feedback and look forward to supporting your future occasions!

Rated 5 out of 5 stars

Absolutely Outstanding Service

I have been using Viing for all my group gifts for a few years now and the experience always exceeds my expectations.It’s so easy to use and the team is incredibly professional and attentive.
I can not thank Viing enough for taking all the stress out of buying group gifts.I highly recommend to any team or company, friends and relatives, to make gifting effortless and thoughtful.
Christmas 2024 gifting done .
Thank you and have a lovely Christmas and a happy and prosperous New Year to all at Viing.

December 9, 2024
Unprompted review
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Reply from Viing

Thank you for the wonderful words and great review. we’re so pleased to hear that we helped to make the festive season that bit simpler and that bit calmer - it’s music to our ears!
Wishing you too a very happy Christmas and New Year 2025. 🎄We look forward to welcoming you back for your next occasion!
Thanks again :)

Rated 5 out of 5 stars

Never together, Never has cash

I use Viing for all my office collections. With national offices and working remotely actually getting to see people is almost impossible, not to mention that no one has cash on them nowadays!
I love that you can choose an email rather than a card it's good for the conscience!

November 28, 2024
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Reply from Viing

Thank you so much for your fantastic feedback! We’re delighted to hear that Viing makes office collections easier across national offices and remote working setups. It’s great that you appreciate the option to choose an ecard! We really appreciate you sharing your experience.

Rated 4 out of 5 stars

The last two cards I did people didn’t…

The last two cards I did people didn’t receive reminders to the cards nearing the end date but notifications were ticked in the settings. Customer services replied to me and are looking into it which is appreciated

November 28, 2024
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Reply from Viing

Hi there, thank you for taking the time to leave a review and bringing this to our attention. We couldn’t find any prior correspondence from you regarding this matter and were unaware of any issues until now, so we truly appreciate you letting us know. We will be investigating this further.

Rated 5 out of 5 stars

Great system!

Great system that makes managing collections amongst remote teams much easier. Excellent customer service, thank you!

November 27, 2024
Unprompted review
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Reply from Viing

thanks so much for leaving a top review on our online collection service - it's hugely appreciated!

Rated 5 out of 5 stars

Quality service

Quality service
Quick and timely responses and quick resolution - very happy with the team and having used the service

November 20, 2024
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Reply from Viing

Thank you for the 5* review. the team at Viing very much appreciate it.

Rated 5 out of 5 stars

Doubts clarified

Quick and effective response

November 18, 2024
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Reply from Viing

Short and sweet! Hugely appreciate the the review. Thank you :)

Rated 5 out of 5 stars

It was very easy to set up

It was very easy to set up. There was a lot of choice of presents. It was the best way to go for everybody instead of walking around with an envelope.

November 14, 2024
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Reply from Viing

That's exactly what we set out to do when we launched almost 10 years ago! Remove the need for that dreaded envelope. Thanks so much for your review :)

Rated 5 out of 5 stars

Viing is so easy to use

Using Viing as a means of arranging cards and gifts for work occasions has been fantastic. We have been using this method for a few yeard now. Since Covid and hybrid working, this makes the process of giving cards and gifts so much easier. I like that they review the types of gifts and gift cards available. It would be good to have a wider selection of cards for each occasion.

November 4, 2024
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Reply from Viing

This is an opportunity for us to say a personal thank you for being a loyal Viing customer. We appreciate the feedback on the cards, which we always take on board. Thank you for your lovely review! :)

Rated 5 out of 5 stars

I've used Viing a number of times.

I've used Viing a number of times.

Very easy to use.

November 4, 2024
Viing logo

Reply from Viing

We really love to hear from customers that come back to Viing time and time again. It's really lovely to hear and means a lot to our team. thank you!

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