Viing Reviews 276

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for being easy to use and navigate, making it simple for people from various locations to contribute to gifts and sign cards. Many highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and positive attitude in resolving queries and issues. The service is often described as excellent, with consumers appreciating the efficiency and smooth overall experience. However, some people mentioned experiencing long waiting periods for responses, leading to frustration when issues arose. There were also concerns about the reliability of withdrawals and the platform's responsiveness, with some reviewers reporting that their vouchers or funds were not processed as expected.

What people talk about most

Response time

People report ambiguous experiences with response time, with many customers praising the quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

User experience

Customers report positive experiences with user experience, finding the platform easy to set up and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the quick responses, friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially, I encountered a problem while trying to access the voucher since the original link wouldn't open. Fortunately, Johnny answered all my inquiries and provided a new link, which seems to work... See more

Company replied

Rated 4 out of 5 stars

Really struggling to pin them down at the mo, we have collected a significant amount and I’ve accidentally pressed withdraw so it’s in my wallet but it needs to be sent to my boss…I only have one da... See more

Company replied

Rated 5 out of 5 stars

Amazing company. So easy to use and allows people from far and wide to contribute to gifts and sign cards. Lots of options for different occasions like births, weddings, birthdays etc. What's even mor... See more

Rated 5 out of 5 stars

This company are just brilliant for their collection pots for any occasion. It is great you can ask colleagues internationally to contribute not just the UK and it's such a simple system to use. Onc... See more


Company details

  1. Web Collaboration Platform
  2. Greeting Card Shop
  3. Group Buying Service
  4. Money Transfer Service

About Viing

Written by the company

Group cards and gifts, made easy!

No more passing envelopes and cards around for people to chip in and sign.

Viing brings people together to celebrate that special occasion and make someone's day.

You can do it all and more easily online!

A one-stop, flexible service.
For any occasion.

There's nothing like a tangible card signed by everyone that cares:

👍 Physical Group Cards
Printed and Posted
👍 Physical Group Gifs
Send flowers, chocolates and more from our special Gift partners.
👍 Bank Transfers for ultimate flexibility

But for those wanting something instant - we do that too!

👍 Electronic Cards
👍 Electronic evouchers from a HUGE selection of retailers

For any occasion, leave the hard bits to us:
👉 Leaving cards
👉 Birthday cards
👉 New Baby cards
👉 Maternity leave cards
👉 Wedding cards
👉 Teacher cards
👉 Gift collections
👉 Retirements
👉 Engagements
👉 Sympathy & condolence cards
👉 Get well soon cards

Set up an occasion for FREE now!

Contact info

4.1

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great way to organise an online card…

Great way to organise an online card and collection for my colleague's leaving do.

October 31, 2024
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Reply from Viing

Great to hear you've found our online card and collection service nice to use! Simple, Secure and Effective is what we aim for. :) Thank you so much for leaving us a top review!

Rated 5 out of 5 stars

I always like using Viing for…

I always like using Viing for collections as it is easy to use and there are a lot of great options to choose from for the gifts.

November 4, 2024
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Reply from Viing

This is wonderful to hear. thank you so much for being a loyal Viinger! We very much appreciate it! And for leaving us a top rating of course.

Rated 5 out of 5 stars

Viing Collection Review

Easy to use to reach out to colleagues across the workplace ! Been very successful where I work !

October 25, 2024
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Reply from Viing

This is excellent to hear - thanks so much for taking the time to leave a review. We very much appreciate it.

Rated 5 out of 5 stars

Great for remote teams

Seamless - makes life so much easier especially when people are remote and not office based. Good choice of cards and gifts. !!

October 21, 2024
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Reply from Viing

So glad to hear we've helped make this so much easier!! thank you for the 5 star review! :)

Rated 4 out of 5 stars

Good system

Easy to use system that makes organising a card and collection stress free for the organiser.

October 21, 2024
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Reply from Viing

thank you very much for taking the time to leave a great rating. we never stop improving and would love to know what would make us even better!! :)

Rated 5 out of 5 stars

Very easy and convenient!

It is very easy to set up an event either for messages only, or to also add contributions to a gift. I have used the service numerous times now and it's my 'go'to'.
They offer a good selection of gift vouchers although this could be e.g. getting Amazon onboard. I have both bought vouchers via the site (receiving the full value collected) and also withdrawn cash (for a 5% fee). Both options only take a couple of days to process.

October 18, 2024
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Reply from Viing

Thanks so much for leaving us a review and for the feedback. it's really appreciated. just to note that most evouchers are processed same day and both can be expedited if needed by contacting our lovely customer service team. :)

Rated 5 out of 5 stars

Excellent Customer Service

Johnny and Ellie were quick to respond to my query and were very helpful

October 22, 2024
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Reply from Viing

Excellent to hear! Johnny and Ellie will be thrilled with your comments. Thank you for taking the time to leave Trustpilot review. it makes a big difference!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, particularly with changes that came up after the order was completed. Really flexible and supportive

October 14, 2024
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Reply from Viing

It's great to hear that you found the Viing customer service helpful. Happy customers are our priority and we really do everything we can to help! thank you for leaving a great review. our little team here at Viing really appreciate it.

Rated 5 out of 5 stars

Viing great platform for collections

I chose to use Viing as it was a simple platform to arrange a leaving collection. People were able to donate and leave a message very easily.
Setting the deadline for the collection, I hadn't appreciated that it could take up to 24hrs for the selected gift to arrive, in my case a voucher. This is something to bear in mind if I use it again. I emailed the customer services and Johnny responded very quickly and issued the voucher for me.

October 16, 2024
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Reply from Viing

Thanks so much for leaving a top review. it's great to hear that you found arranging a leaving collection online with Viing so easy.
Thank you also for mentioning our great customer service which is really important to us. Just to note that in most cases we are able to expedite orders by getting in touch with us. :)

Rated 5 out of 5 stars

Prompt and helpful responses from the…

Prompt and helpful responses from the Viing team in answering my queries about how the collection worked!

October 15, 2024
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Reply from Viing

thanks so much for leaving a great review! It is hugely appreciated. The team is always on hand for anything you need :)

Rated 5 out of 5 stars

Johnny was about to resolve my query…

Johnny was about to resolve my query quickly as the person did not like the voucher they had received and wanted a different one. They were able to cancel the voucher and re-issue a new one.

October 15, 2024
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Reply from Viing

Thank you for leaving a great review. This isn't always possible, but we always do our maximum to help our customers. I'm so glad we were able to help you this time!

Rated 5 out of 5 stars

Being able to collect for colleagues…

Being able to collect for colleagues online especially when its difficult to give to a physical collection.

October 11, 2024
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Reply from Viing

thanks for the top rated 5* review. It is very much appreciated! :)

Rated 4 out of 5 stars

Great service

Great service, would like to see more options for the vouchers, e.g Amazon vouchers and a wider variety of other shops.

October 2, 2024
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Reply from Viing

We're working on it! thanks so much for a great review and for the feedback, which we always welcome.

Rated 5 out of 5 stars

Great customer service by Johnny

Great customer service by Johnny. Sorted out a misdirected card and free of charge. Would recommend.

October 7, 2024
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Reply from Viing

Excellent to hear. thanks so much for leaving a great review. It makes a huge difference!

Rated 5 out of 5 stars

Super

Easy, quick, efficient. Lots of choice for cards.

October 3, 2024
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Reply from Viing

Thanks so much for the top rating! Hugely appreciated!

Rated 3 out of 5 stars

useful tool for workplace greetings

Firstly, there is a charge of £4 to share the viing board to the recipient that is not made clear upfront. However, it is useful tool for occasions where multiple people need to sign a card virtually. Would def recommend option where you can post gifs and photos over the alternative of a physical card. Funds collected are used to purchase vouchers - not sure if there is an option to withdraw funds. If there is, it is not made clear.

October 3, 2024
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Reply from Viing

Hi there, thanks so much for the feedback.
We will certainly take this on board.
yes! Absolutely you can opt to withdraw the funds as a bank transfer. Our service is fully flexible so you can choose any combination of cards, e-cards, gifts, vouchers or bank transfers. We charge absolutely no fees along the way. When it comes to spending your money pot - it’s completely free for all the options apart from bank transfers, where there’s a small (very competitive) fee to cover transaction costs.
Please feel free to get in touch with the team at team@Viing.co.uk with any other questions and we’ll be more than happy to help!

Rated 5 out of 5 stars

Easy and effective way to hold a leaver's collection.

This is an easy and effective way to hold a leaver's collection, without having to physically walk around the workplace trying to get people to sign a card and/or put their hand in their pocket! I would have liked to take advantage of the physical card option, but had a very quick turn around time, so couldn't do this on this occasion. It would be a nice option to be able to print off everyone's messages in their coloured boxes. Perhaps Viing could introduce this? Johnny responded very quickly to my queries and was extremely helpful. I would recommend.

October 2, 2024
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Reply from Viing

Thanks so much for the feedback. Very much appreciated. We are taking your feedback on board - stay posted :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Everything went according to plan.

September 30, 2024
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Reply from Viing

Excellent to hear! Thanks for the great feedback :)

Rated 5 out of 5 stars

Process was easy to understand

It was a fairly easy to use system and the online help was very good

September 27, 2024
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Reply from Viing

Great to hear this! Thanks so much for taking the time to leave a top rating! :)

Rated 5 out of 5 stars

Simplicity itself

Simplicity itself - I found the process of leaving a message and contributing to a collection very simple and intuitive. I even made an error in my message and the team were able to jump on and sort it for me very quickly.
Thank you Johnny, much appreciated
Eve

September 26, 2024
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Reply from Viing

Great to hear Johnny was quick to the mark! Thanks so much for the review! Johnny and the whole team really appreciate it

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