Fantastic customer service, I ordered a top that was too small, they never had the top in stock in the size I wanted, they held on to the same top in another colour for me to exchange and just couldn’... See more
Company replied
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See what reviewers are saying
I've been ordering from Village Kids for a few years now and am always happy with their service. Prices are great and the items advertised are always available, unlike some other retailers. I've recei... See more
Company replied
Missing order.... ordered £200.00 on Black Friday, to be told it was delivered snd signed for, contacted 15 days ago and had no updates, information, generic automated emails from staff, no update... See more
Really cannot fault this company. Ordered a dress which came sadly marked (not the company’s fault, due to the supplier). They were SO helpful, offered me time and the chance to get the stain out and... See more
Company replied
Company details
Contact info
53 Bexley HighStreet, DA51AB, Bexley, United Kingdom
- 07553472827
- sales@villagekids.co.uk
- villagekids.co.uk
4.0
Great
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Would definitely use again
Just purchased a monnalisa dress and trainer's in the sale. Brilliant service quick delivery had to call to check stock and the staff was extremely helpful. Would definitely recommend.
February 17, 2021
Unprompted review
Reply from Villagekids
Hello Sadie, Thank you very much for your positive review. We are so glad you had a speedy delivery! Don't forget to tag us in any pictures on social media, We love to see our customers images 😍
If I could rate this place a zero I…
If I could rate this place a zero I would! Rude customer service item arrived which looked just like a second. Alignment was shocking and not true to size. Looked fake! Box arrived damaged battered which had been pre used still with the previous receipt-ants name on! The response I got in my email was - we re use boxes and we don’t go by the look of the box!
When I order products I expect them to be delivered securely in a sealed box. I want to return my item to this company but this company is not co operating. I asked for a pre paid returns label as this is listed in their policy’s - terms and agreements! The response I got was. Send the item back and only if we believe it to be faulty we will reimburse your postage. That leaves me with little faith given how rude they have been so far! I would avoid this place at all cost and go to the direct retailer. I found ordering from Ralph Lauren and guess directly provided much better customer service! Should be ashamed of themselves!
January 7, 2021
Unprompted review
Reply from Villagekids
Hi Rhiannon, I am sorry you are not happy with the box your order was sent in. As explained in my email to you we do re use boxes that stock is sent to us in to save on the environment. You ordered a gift that came in a tin and to save it from damage it was put in a box. We do not have on our terms any mention of pre paid labels? but we have asked you to return items you wish to return and if there is a fault with it we will refund your return postage costs.
Regards
Village Kids
Missing order / lost money
Missing order....
ordered £200.00 on Black Friday, to be told it was delivered snd signed for, contacted 15 days ago and had no updates, information, generic automated emails from staff, no updates, poor customer service.
Now left out of pocket with no items to show.
Will never order from them again.
December 14, 2020
Unprompted review
FAKE PRODUCTS!
FAKE PRODUCTS!! DO NOT ORDER FROM HERE! Ordered a moschino tracksuit for my son For £150, when it arrived It’s blatantly fake! Terrible quality! Sent back, complaint made!
December 5, 2020
Unprompted review
Reply from Villagekids
Hi Samantha,
I am sorry you are unhappy with your purchase of a Moschino Tracksuit. Village Kids have been in business since 1992, and have been a authentic licensed stockist with Moschino for over 15 Years. As per telephone conversation, we do not sell fake goods, and all our brands are genuine.
great service and nice offers
June 26, 2019
Unprompted review
Reply from Villagekids
Hello Paul, Thank you for the review. We are so glad you enjoyed your experience with us 😃
Great items
Great items. Well priced, love the fact they offer payment plans even on reduced items, makes larger purchases a bit easier. Would love them to stock a few more brands but apart from that cannot fault them,
March 6, 2019
Unprompted review
Reply from Villagekids
Hello! Thank you for your great review, We have some new brands now and still offer payment plans. We also have the Klarna option at checkout now too 💕 Thank you for your customs we hope to see you return 😃
Great price and cool designer wear
Great place to get the latest designer clothes for kids, Great designer clothing shop with good friendly atmosphere and prices are competitive . Will be shopping again.
June 19, 2013
Unprompted review
Reply from Villagekids
Hello Jaismith, Thank you for your great review 😃 We are so glad you enjoyed your shopping experience with us.
Best Online Store to Designer Clothings
I love this store! the clothes are trendy, nice looking affordable price!
Best store for designerkids wear for Special Occasion Weddings, Christening or Birthdays.The interior is clean, organized, and color coordinated
June 17, 2013
Unprompted review
Reply from Villagekids
Hello Rocky, Thank you very much for your positive review! We hope to see you back in store soon 😃
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