Village Vet Reviews 

195
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were unhappy with their experience overall. Customers frequently express dissatisfaction with the high prices, often describing charges as unjustifiable, suggesting a primary focus on profit. Many people also found the care provided to be poor quality, reporting ineffective treatments, misdiagnosis, or issues that worsened their pets' conditions. Reviewers often encountered rude, unhelpful, or unempathetic staff, leading to frustrating interactions, compounded by sloppy administration and poor communication. However, some customers also noted positive experiences with the staff, praising their empathy, professionalism, and the quality of care provided, particularly highlighting attentive vets and supportive nurses.

What people talk about most

Service

Users describe ambiguous interactions with service, with some customers reporting outstanding care and... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the outstanding care,... See more

Price

People report negative experiences with price, often feeling that the company's primary concern is profit... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing satisfaction and... See more

Product

Reviewers mention negative feedback about product, with many expressing dissatisfaction with the prescribed... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have been coming to this practice for two years. Today I had an appointment for a simple vaccination for one of my cats, a stray I adopted from the street. She is a very nervous cat because of her c... See more

Rated 1 out of 5 stars

I rang a couple of days ago to enquire about getting my dog's teeth cleaned. I was quoted £1000-1500. After I regained consciousness, I rang the vet where we're registered outside London. They... See more

Rated 1 out of 5 stars

We took our dog, Bailey, here for years, and they have been absolutely useless. Bailey was suffering from heart failure, and one of the key signs was a persistent cough. We raised our concerns... See more

Rated 1 out of 5 stars

I have been a loyal customer for 15 years. Today I had an appt at 4.45pm which I arrived on time after a little difficulty trying to convince my dog to go in. Once I was there the receptio... See more


Company details

  1. Veterinarian
  2. Animal Hospital
  3. Emergency Veterinarian Service
  4. Pet Supply Store

Written by the company

At Village Vet, we pride ourselves on always striving to match the needs of both you and your pet, providing special vets for your special pets


Contact info

2.1

Poor

TrustScore 2 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(195)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Corporate Culture 4 Pets

Each vet we saw was good - 4 in less than 3 months. Here the high turnover of vets might hint at some issues with this business. And the emphasis here is on business. This is far from an animal charity; profit seems central. We've had a very unhappy experience overall with Village Vet. Avoid, choose instead a single vet practice rather than a chain like Village Vet. The business model leaves something to be desired. It's a real shame as some staff members were very nice. However the management of this business seems viperish. If you get good care here, great. But if you feel uncomfortable, trust your gut and move on asap.

May 14, 2020
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 1 out of 5 stars

Avoid at all cost!

Took my cat with injured left hind leg as he couldn't walk and even I took few videos at home for a vet to see and easier diagnose the problem. Still vet was insisting that is his right leg which hurts and I couldn't prove it other ways! He told me that he checked right leg, it's fine and open the door for us to leave! What kinda vet do not understand which leg is injured! And still charges 218£ for it!?
By the way his left leg was broken, we find out that at another veterinary

May 6, 2020
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 1 out of 5 stars

Charged £45 for a 5 minute telephone…

Charged £45 for a 5 minute telephone consultation then £26 for an eye gel avaliable online for £7.49.
I will be reporting this to the GVC.

April 25, 2020
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 5 out of 5 stars

Sadly we had to have our tiny much…

Sadly we had to have our tiny much loved family pet seen as an emergency after he was attacked by a large dog in Belmore Lane N7 and the visit resulted in him needling to be our go sleep.
This was because he was a very old dog with chronic health issues who wouldn’t have managed emergency surgery.
The two female vets on shift went above and beyond to give him a dignified death as we speak in the middle of the corona virus outbreak by bringing him out to say goodbye and spending an hour to calm him down first .
I’m beyond impressed and if you should have an emergency or live near Belsize Park and want unbelievable care this is a great vet.

April 5, 2020
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR

Stay clear, disgusted by the cost. In the Cambs area I had quotes nearly 50% less in some cases vs our total bill. Took my cat in with a swollen limp. With no other course of action recommended was straight to we will need to do an x-ray, with that practice suggested he stay in overnight, when asked about the additional cost were told it wouldn't make much difference £30 despite only living 15 mins away. Next thing I know £700 bill for a cat with no injuries and charged £110 for overnight stay, he had just been in a fight and got swollen limp, surely you would of thought this might have been considered when checking him over, maybe go home for couple of days, give him some pain relief see how you get on - no this was even an option discussed. To top this off we had been a village vet customer for over 10 years, clearly not anymore. I wouldn't recommend this practice to anyone that didn't want to pay way over the odds in my opinion. Disappointing and shocked. Plus the run around by the practice when trying to get an answer around cost/bill, the manager well lets leave it there!!

December 18, 2019
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you were disappointed with our services, due to client/patient confidentiality we are not able to have a discussion via this platform. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 5 out of 5 stars

My dogs love Village Vet :)

Yes, Village Vet are a tad overpriced but I always receive a great service from them. My dog is actually excited to go to the vet because the receptionists and vets take the time to build a confident and caring relationship with the animals. Bottom line: I would definitely recommend.

October 6, 2019
Unprompted review
Village Vet logo

Reply from Village Vet

Hi Carla. Thank you very much for your feedback.

Rated 5 out of 5 stars

Outstanding - very highly recommended

My cat Elvis has a number of complex health issues and has always been beautifully looked after by Danny Parry at Village Vet Garden Suburb. He recently had an ulcer in his eye (his only eye) that needed urgent surgery, which was performed by Simon Hayes at Village Vet Winchmore Hill. Due to Elvis's particular combination of health problems the prognosis hadn't been great, but thanks to the skill, care and compassion he received he has just been given the all-clear. I am absolutely thrilled at the outcome and I can't thank enough the wonderful staff who looked after him. I would have absolutely no hesitation in recommending Village Vet to any pet owner.

May 4, 2019
Unprompted review
Village Vet logo

Reply from Village Vet

Hi Faith,

Thank you very much for your feedback.

Rated 1 out of 5 stars

They only money

They only money. Their vets are also trained in sales and know how to exploit you when your pet is ill. Will never use them again a total rip off

April 16, 2019
Unprompted review
Rated 1 out of 5 stars

They think just money

January 12, 2019
Unprompted review
Village Vet logo

Reply from Village Vet

We are sorry to hear that you feel this way. Should you wish to discuss your concerns further, please email us at online.reviews@villagevet.co.uk at a convenient time

Rated 5 out of 5 stars

Great Service and Good Vet.

Had to get an emergency appointment for a Sunday because my cat went missing for a few days and came back with a nasty injury to his tail that was infected.

Andre did a thorough examination, patched him up, gave him antibiotics and explained all to me. Frank has another appointment to check on his wound but is on the road to recovery.

The practice even helped with the insurance claim which was unexpected, would definitely recommend them.

October 8, 2018
Unprompted review
Village Vet logo

Reply from Village Vet

Thank you very much for your valuable feedback

Rated 5 out of 5 stars

Easily one of the best vets in South East England

We have been bringing our pets to Village Vet in Highgate for nearly 20 years and have always found them to be excellent. Thorough in their investigations of our animals' health and very professional. Perhaps most importantly, they seem to have a genuine love and care for animals themselves; everone we've dealt with their from the reception staff to the senior vets all seem to be animal owners themselves and have as much interest in the welfare of their patients as if they were their own pets. They offer very good advice as well, from the choice of treatments to the best way to insure your animal to minimise the impact of vets' bills. Very much recommended.

August 18, 2018
Unprompted review
Village Vet logo

Reply from Village Vet

Hi Mark. Thank you very much for your review. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Best vets in London for sure

Best vets in London for sure! Love the service as its very personal and they truly care about pets.

March 16, 2018
Unprompted review
Village Vet logo

Reply from Village Vet

Thanks for your feedback. I hope your cat is feeling much better :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look