I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
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ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... See more
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Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
3.9
Great
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleased with my purchase. Thanks!
Good experience overall. Timely responses from start to finish( from order to delivery)!
March 2, 2026
Reply from villohome.com
Thank you for your kind words! We’re glad you’re happy.
Coathook replacement found!
I found a hook on your site quickly.
The price was reasonable although it doubled with shipping, handling and tax.
It arrived quickly too.
What more can you ask?
March 2, 2026
Reply from villohome.com
Hello,
Thank you for your feedback. We’re glad you found the product quickly, at a reasonable price, and that it arrived promptly. We appreciate your support and look forward to serving you again.
Poor customer service and shipping
The product ended up being good but I had to follow up multiple times and threaten cancel my order before they finally shipped it weeks later than the advertised.
November 6, 2025
Reply from villohome.com
We’re glad you liked the product, but we sincerely apologize for the delay and the inconvenience caused. Your feedback is important, and we’ll work on improving our shipping process to ensure timely delivery in the future.
Dishonest company, don’t order
Dishonest company. Tried to return a product and requested it well within the return policy. They didn’t respond for weeks and then said they had to contact the creator of the product. Why?? Why not just let me return it back to y’all. Still haven’t heard from them for MONTHS. Do no order from here
December 28, 2025
Unprompted review
Reply from villohome.com
Hello,
We’re very sorry to hear about your experience and the frustration caused. Unfortunately, we’re unable to locate your order details based on the information provided here. Could you please share your order number or any related details with us directly? This will help us investigate the issue and assist you promptly.
We truly value your feedback and want to make this right.
the shelf was exactly want it wanted
the shelf was exactly want it wanted, well made and works just fine
February 2, 2026
Reply from villohome.com
Thank you for your kind words! We’re glad you’re happy with your purchase.
Reply from villohome.com
We truly appreciate your positive feedback—it means a lot to us.
Reply from villohome.com
Thank you for sharing your experience. We’re delighted you’re satisfied with Villohome.
I miss read the information about the…
I miss read the information about the lamp shades. I thought they were already assembled. Once I assemble and place on my lamps they were perfect
January 26, 2026
Reply from villohome.com
Hello Jackee,
We’re sorry for any confusion. Your order was for Ethanol Fireplace Fuel, not a lamp. We also haven’t received any prior mail or communication from you regarding an issue. Please share the details with us directly so we can assist you further and resolve this quickly.
Reply from villohome.com
Hello Danita,
We are truly sorry for the delay with your order. Due to a high volume of similar orders, there has been a slight delay. At present, your order is out for delivery and should be delivered today.
We truly value your patience and understanding, and we’ll continue working to ensure smoother deliveries in the future.
I ordered a stunning marble sink from Villohome
I ordered a marble sink from Villohome, and while production and shipping took some time (about six months), it was absolutely worth the wait. The sink is stunning, truly beautiful craftsmanship, and we couldn’t be happier with the final product.
I also had the opportunity to see their customer service in action. Due to a mix-up, we initially received the wrong sink, and I think another customer received ours. Villohome reached out promptly, explained the situation clearly, and took full responsibility. They arranged pickup of the sink we received, and within a week, we had the correct one delivered to us.
Throughout the entire process, they maintained clear and consistent communication and handled everything flawlessly. Mix-ups can happen with custom orders, but how a company responds makes all the difference and Villohome did a great job. I would absolutely recommend them.
January 30, 2026
Unprompted review
Reply from villohome.com
Thank you so much for sharing your experience with Villohome. We’re delighted to hear that you love your marble sink and appreciate the craftsmanship. We sincerely apologize again for the initial mix‑up, and we’re glad our team could resolve it quickly for you.
Your kind words about our communication and service mean a lot to us.
Reply from villohome.com
Thank you so much for your review. We truly appreciate your support—it means a lot to us!
No response to my submitted questions.
I sent in a few questions regarding Santos Mahogany wood flooring. I never received a reply back. Considering the cost of Mahogany flooring and my interest to purchase I would have expected answers back from my submitted questions. As a result, I made my purchase with another vendor.
I did purchase a sample of the wood flooring, and it did arrive fast. It was what I was looking for and would have purchased from you.
December 25, 2025
Reply from villohome.com
We sincerely apologize for not responding to your questions in time. We’re glad the sample arrived quickly, but regret that our delay led you to purchase elsewhere. Thank you for your feedback—it helps us improve, and we hope to serve you better in the future.
The Shop app is a little tricky
The Shop app is a little tricky. Ad offered a steep discount and I was trying to check that out using the checkout feature to see the discount. Shop app just processed it as a purchase without any further action from me and there was no easy way to cancel the transaction. The item is very nice and will work but it was bought “on accident” due to the Shop app and the discount offered wasn’t applied in any way. Not super happy about that but the product is good and will work. Wouldn’t use Shop again or order from your shop again as a result though.
December 29, 2025
Reply from villohome.com
Hello Sam,
We are truly sorry for the issue you faced. If you placed an order accidentally, you can cancel it by reaching out to us via email at customerservice@villohome.com or by calling us at 810‑208‑9223.
We sincerely hope you will trust Villohome and order with us again in the future.
Reply from villohome.com
Your satisfaction is our priority, and we’re glad we could meet your expectations.
Christmas Gift for Daughter in-law
These were well made and she loved them as she is a huge Harry Potter fan! They were shipped and received very quickly!
December 2, 2025
Reply from villohome.com
Thank you for sharing your feedback with us. We truly appreciate your support and are glad to know you had a positive experience. Your input motivates us to continue delivering the best service possible.
Villo Homes Product was Tub Refinishing Paint.
Villo Homes Product that I used was helpful and just what I needed for the Job that I used it on. The delivery was Good Also.
October 24, 2025
Reply from villohome.com
We truly appreciate your feedback. It means a lot to our team that you’re satisfied with the product and service.
VERY BAD CUSTOMER SERVICE AND SELLS…
VERY BAD CUSTOMER SERVICE AND SELLS FALSELY ADVERTISED PRODUCTS!! They show you a picture of what they aren’t going to send you!!
I ordered an espresso machine with frother and coffee bean grinder and didn’t receive what I ordered!! The brand they sent me wasn’t right and it came without a coffee bean grinder!! When I reached out via email and phone, they told me they have to get with merchant. Well they didn’t help me at all!! All I got was a run around!! Never ordering from them again!!!
December 9, 2025
Unprompted review
Reply from villohome.com
Thank you for bringing this to our attention. We apologize for the inconvenience and are working to ensure this doesn’t happen again.
Shipping was a bit slow lacking updates.
November 25, 2025
Reply from villohome.com
Thank you for sharing your thoughts. We value your feedback and will use it to improve our service.
Forever getting product
Product was ordered 12/28/25 housewife would have had to me in less than a week
December 14, 2025
Unprompted review
Reply from villohome.com
Hello William,
We sincerely apologize for the delay with your last order. Out of the four orders you’ve placed with us, three were delivered on time, and the most recent was unfortunately delayed due to transit issues. We truly regret the inconvenience and assure you we are taking care of it.
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