I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
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I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... See more
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Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
3.9
Great
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stunning Marble Sinks from Turkey and Excellent Customer Service
I ordered two solid marble sinks from this company and worked with a team in Turkey who hand-crafted these sinks. The experience was phenomenal, and the craftsmen in Turkey kept me updated throughout the process, creating sketches of the sink, sending me photos of the marble blocks to be used, and sending me photos and videos of the final products. The process was smooth and seamless, and the sinks look absolutely spectacular! I cannot wait to install and use them!
April 11, 2025
Unprompted review
Reply from villohome.com
Hello Olga,
Thank you very much for the review revert.
Reply from villohome.com
Hello Tammy,
Great to hear this.
Nice quality stone!
The sample I received arrived after a longer delay than I would have expected. However, it’s in good condition and the material is just what I was hoping for. The limestone looks to be very nice quality. Customer service has been Okay…It seemed there was a bunch of confusion.
March 26, 2025
Reply from villohome.com
Hello Lori,
It was a sample order of a tile which is by default 4*4 or 6*6 in size. What made you share 1* review for this sample? Could you please let us know so we can look into this?
Reply from villohome.com
Appreciate your input! We'll look into streamlining our shipping process.
Love the product
Love the product - sign is as described. Looks great! Real wood!! Arrived quickly and well packaged.
March 25, 2025
Reply from villohome.com
Thank you so much! We're glad you love the product!
Reply from villohome.com
Thank you! We're thrilled you received your order quickly and are enjoying the product. Your satisfaction is our priority!
Terrible business
February 20, 2025
Unprompted review
Reply from villohome.com
Hello - please share order number you placed with us to look into this.
Very easy to order items ,very happy…
Very easy to order items ,very happy with site
February 27, 2025
Reply from villohome.com
Awesome! Thanks for your feedback. We're glad you had a smooth ordering experience!
Reply from villohome.com
Hello Stephen - Your order was delivered on 14th March - over the email communication we told you we will get back on this post vendor communication. There was some issue in Chicago center that's why it was stalled. Hope you are happy with the product.
Thanks.
Edc pocket knofe
Fast shipping, description of product was spot on and decent price! Thanks
February 26, 2025
Reply from villohome.com
We appreciate your wonderful review! We strive to provide top-notch service, and it's great to hear we've met your expectations.
No help from customer service
No help from customer service, no product knowledge, no help with timeline of delivery. Positive is rep called right back to let me know he couldnt get info but the follow up was appreciated.
February 27, 2025
Reply from villohome.com
Hello Anthony your order number is #11848
- We've investigated your concern and found that you had previously placed an incorrect order (#11749) with the wrong size on February 26th. At that time, we intervened to prevent shipment.
Regarding your current order placed on March 4th, we appreciate your patience. We're waiting for the vendor to provide tracking details, which may take a few more days. Please expect delivery within 4-5 business days.
Thank you for your understanding, and we appreciate your feedback.
Best regards.
Reply from villohome.com
We're glad you're enjoying the house flag! Thanks for your kind words!
Received quickly and so excited yo…
Received quickly and so excited yo start sewing!
February 25, 2025
Reply from villohome.com
Thanks for your kind words! We're happy to hear our shipping was speedy and you're eager to get creative!
A beautiful dresser
A beautiful dresser. But of course it required dedicated and (in my case) professional assembly which took two hours. Pretty much as expected. The all-wood construction is great but some of the drawers do stick as a result, hence the four stars. I have sent off for wood-on-wood lubricant which will hopefully remedy that difficulty. But a wonderful looking piece of furniture nonetheless.
February 25, 2025
Reply from villohome.com
Appreciate your feedback! Sorry about the assembly challenge and drawer issue. Hope you enjoy your new dresser!
Bit disappointed with flooring
Ordered flooring. Said on their site that it was in stock. Then after ordering and paying they came back and said that it wasn't in stock at the warehouse near me, so would have to be shipped from farther away which cost another $250. They were very communicative during this, so that was nice. They also promptly answered other questions I had. Sadly, the flooring itself was more rustic than the photos and sample, and most of the prices were SHORT. Obviously flooring comes in different lengths in each box, but we had many pieces as short as 12" and not a single 7' piece - crazy and very disappointing. Also had pieces with righting on it???
January 14, 2025
Unprompted review
Reply from villohome.com
Hello Rachel (#9782),
1. We acknowledge that you placed an order with us, but due to stock unavailability at our warehouse, we incurred additional shipping expenses. To mitigate our losses, we covered 50% of the costs and requested that you pay the remaining 50% to enable us to complete the order.
2. We rely on vendor-provided specifications for product dimensions. If you encountered any discrepancies, we wish you had notified us promptly so we could collaborate on a mutually acceptable resolution..
3. Pieces with writing on - what this is about?
4. Our website clearly outlines a 30-day return policy. We regret that you did not inform us of the issues you experienced within this period, as we would have been happy to assist you.
Sorry for the inconvenience caused.
Poor customer service and misleading…
Poor customer service and misleading website. I ordered flooring and paid. Two days later they came back and said I needed to pay more if I wanted the product. Then, they stopped communicating. After writing this review they started communicating again. They said they didn’t charge me but they did, my credit card shows charges from that date. They reversed the payment and now are leaving the order sit open. Avoid at all costs!
February 18, 2025
Unprompted review
Reply from villohome.com
Hello Matt,
Regarding order #11543, we are working to find suitable shipping arrangements. Although we haven't shipped or billed you, and are awaiting payment for extra shipping, you submitted a duplicate order and reviewed our service negatively. We would appreciate the opportunity to serve you before being evaluated.
Superfast delivery
Superfast delivery. The carpet was exactly as pictured. I love it!
January 27, 2025
Reply from villohome.com
Aww, thank you so much! We're glad you love your new carpet and that it arrived quickly! You're the best!
Reply from villohome.com
Thank you! We're glad you're happy with your purchase and our service!
Adorable!
I ordered the St. Bernard garden flag, and it is adorable! High quality materials, bright colors and quick shipping.
January 27, 2025
Reply from villohome.com
Thank you for your wonderful review! We're thrilled you're enjoying your St. Bernard garden flag!
Bait-and-switch vendors, no accountability.
I purchased an item on villohome on January 5, 2025. After several days without updates on the order, I reached out to customer support for a status update and was told that they were in contact with the vendor. After several more emails back and forth my order was updated to show an inferior item of much lower value and the order eventually shipped arriving on January 17th. I contacted support again to let them know that the vendor has bait-and-switched the item but never got a reply.
January 17, 2025
Unprompted review
Reply from villohome.com
Hello Evan #10253,
It's not like this - vendor is very genuine - we have a long history with them in terms of working - there was mess-up due to the platform we are using and there were issues in pricing images and product description which were not getting updated - we are still in touch with vendor finding the best possible solution - and will surely update you what we can do on this.
I will keep you updated.
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