I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
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I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... See more
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Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
3.9
Great
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Messed up shipping process, ultimately resolved acceptably
I haven’t received my samples! How can you ask for reviews when you haven’t fulfilled your part contract.
Update - samples received. Not sure where the problem was. Team was a little slow to respond to my request for updates (I emailed twice asking for an update). Situation rectified.
October 28, 2024
Reply from villohome.com
Hi, sorry about the samples were not delivered to you. We will investigate this issue and get back to you ASAP.
Villohome Team
Great tools I'll keep buying.
October 29, 2024
Reply from villohome.com
Hello, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello Sharon, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Flooring delivered and very happy with purchase.
The whole process was not easy. They were dealing with a supplier that was located in Tampa Fl. the facility was effected by the hurricane. Unfortunately for us, we were on a schedule with our contractor. So the delay was stressful. But the flooring was delivered and we couldn't be happier. They made a real effort to keep in touch and update me on the order. Overall, very happy with my purchase. Highly recommend them as a supplier.
October 9, 2024
Reply from villohome.com
Hello, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
After three e-mail a phone call cause I…
After three e-mail a phone call cause I was told you guys can’t ship to p o boxes you need a street address which was in my address I think if someone took a few seconds this could have been avoided. Thank you
October 25, 2024
Reply from villohome.com
Hello Dennis,
Firstly, I sincerely apologise for the inconvenience this has caused you. I completely take your feedback positively and accept that a little more attention towards the address issue by our team may have avoided this inconvenience. I have passed your feedback to our sales & customer service team so that they can discuss it with the staff. Thank you.
Regards,
Villohome Customer Service Team
Shipped quicker than expected and the…
Shipped quicker than expected and the price was the best I could find
October 18, 2024
Reply from villohome.com
Hello Brittney, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello David, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
The cards were beautiful and came in…
The cards were beautiful and came in very quickly. Would buy from you again. Thanks
October 4, 2024
Reply from villohome.com
Hello Kevin, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Shipping was fast and the product was…
Shipping was fast and the product was packaged well. Good customer service, had to verify my purchase on the phone and was immediately met with a person on the other line.
October 2, 2024
Reply from villohome.com
Hello Cameron, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Loved my products that I ordered
Loved my products that I ordered. A little confusing when they were shipping from different locations. But overall very happy.
October 10, 2024
Reply from villohome.com
Hello Natalie, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
The product as exacty as described
The product as exacty as described. It looks great!
September 27, 2024
Reply from villohome.com
Hello Jan, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
I received my package and although…
I received my package and although there are parts missing…I spoke to Ulchit in Customer Service…explained my situation in an e-mail…and sent photos of the missing part as well. He promised to remedy the situation and see to it that I was sent the missing part from Villohome’s vendor. I am at the “waiting” period. Looking forward to receiving the missing part to my “intelligent light, self-
watering system planter.”
October 7, 2024
Reply from villohome.com
Hello Dorothy, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello Ron, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Product arrived on time and was just as…
Product arrived on time and was just as described on line.
September 27, 2024
Reply from villohome.com
Hello Diane, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Thank you for the quick shipment of…
Thank you for the quick shipment of adorable pug note cards. Such a nice design and a quality card and envelope.
September 26, 2024
Reply from villohome.com
Hello Frances, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Large item delivered on time in perfect…
Large item delivered on time in perfect condition. Good communication all the way. All very smooth. Thank you!
September 11, 2024
Reply from villohome.com
Hello Jon, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello Mark, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Excellent Experience to Buy Sample Tile
Very prompt delivery of my sample tile, arrived in perfect condition. Website is very friendly, easy to order and prices are very competitive. (and reasonable cost to ship a full size 24x24 sample) thank you!
September 20, 2024
Reply from villohome.com
Hello Heather, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
We love the table
We love the table. The process was great, table arrived as promised, assembly was as hard as expected, but the final result is great.
September 6, 2024
Reply from villohome.com
Hello Daniel, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Giacometti Walking Man
Giacometti Walking Man
I am an architect in NYC and I have been looking for museum quality replicas of sculptures I see in the many museums and galleries for years now and have found it very difficult to find a place that met those standards. I have seen Walking Man being sold in other places, but not at this scale and not with the quality materials being offered by Villohome. The sculpture is true in every detail and has a beautiful marble base that I am proud to display in my home. I ordered it on a Saturday and it arrived on a Tuesday well packaged and protected. I LOVE MY NEW PIECE!!! Please consider adding Alexander Archipenko to the list of artists whose work you represent. In particular, I am looking for Torso in Space. Love, love, love your store!!!
September 17, 2024
Reply from villohome.com
Hello Esperanza, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
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