Vincero Collective Reviews 1,265

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the watches, noting their excellent design, craftsmanship, and aesthetic appeal. Many people highlight the exceptional customer service, mentioning prompt and helpful responses, quick issue resolution, and a generally positive and supportive approach from the staff. Reviewers also appreciate the fast response times and efficient handling of inquiries. However, some customers experienced issues with their orders, including incorrect items, missing parts like extra links, or prolonged delivery times. A few other people also felt that the customer service was not always helpful, citing slow responses or a lack of resolution for their concerns, especially regarding engraving errors or product returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the watches as unique,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Customer service

Consumers generally express satisfaction with customer service, often highlighting quick, helpful, and... See more

Order

Clients share ambiguous opinions on order. Many customers report positive experiences, highlighting easy... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the incredibly fast response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and friendly emails helped me when I accidentally ordered the same watch twice. Provided me with a shipping label and communicated clearly what the process would be to get me a new watch in excha... See more

Company replied

Rated 5 out of 5 stars

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-... See more

Company replied

Rated 5 out of 5 stars

Excellent watch….movement, case, water resistance, crystal, band… fair pricing…AND it actually arrived quickly. Slow watch delivery is the dirty little secret in micro-brands that nobody wants to... See more

Company replied

Rated 5 out of 5 stars

An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fas... See more

Company replied


Company details

  1. Watch Store

Written by the company

We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic!

I looked at the Reverse Automatic for a while and finally pulled the trigger on it.
The watch arrived exactly as advertised and I couldn't be happier with it. It looks great and I've been getting compliments on it everywhere I go.
I did message this company via the chat on their website to ask a question and they responded very promptly so 5 stars for customer service.
They have a very good warranty and returns policy also so that did give me a little extra confidence while purchasing my first watch online.

June 17, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks so much for taking the time to tell us this, Paddy. We appreciate it!

Rated 5 out of 5 stars

I really love Vincero Collective

I really love Vincero Collective, both their products and their people. First of all, I am totally addicted to their watch and sunglasses lines. I find that their products are very attractive and functional. I always feel like I am getting such a high quality product at such tremendous prices. I have not received one item that I haven't been totally pleased with getting. I own 6 watches and have one on the way. I have 4 pair of sunglasses and have 2 new pair on the way. I own a landscaping company and I use these items every day since I work outside all day, every day. The sunglasses protect my eyes from the bright sun and the watches keep me working my crew on time. So, in addition to being totally functional, I feel very stylish at work. Finally, the people running this company are phenomenal. Every person that I have dealt with has done everything possible to see to my needs and always give 100% to please me. I just hope that they keep developing new products in the future because I know that I will continue purchasing their great products. If you haven't tried Vincero Collective yet, it's time that you do. I guarantee that you will love their work as much as I do!!

June 10, 2024
Unprompted review
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Reply from Vincero Collective

Danny! Thanks for taking the time to let us know how we are doing and we really value your consistent dedication to us. Cheers, my friend!

Rated 5 out of 5 stars

Gets noticed!

I love this watch! I get a lot of compliments and some have said "nice Rolex". But tell them it's better, it's a Vincero!

June 12, 2024
Unprompted review
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Reply from Vincero Collective

Thanks, Mike!

Rated 5 out of 5 stars

My new watch

I love my new watch so much and it is very reliable and comfortable to wear. If I have any misfortunes with it I will happily purchase another watch from this company.

June 12, 2024
Unprompted review
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Reply from Vincero Collective

Kerik, thanks for letting us know. Enjoy the watch!

Rated 1 out of 5 stars

It's an absolutely pathetic company

It's an absolutely pathetic company. My order was placed on 2 June and no email with the tracking so i emailed them yet no response, approached them on Instagram, and replied with the tracking Link however still no email with the tracking details of the order being dispatched note. Then i contacted them on Instagram to see what was going on with the order as the tracking link didn't show anything other than the label had been created so i decided not to wait further as it had been more than their promised time so decided to cancel this order. Basically, it's a scam and a pathetic company, you can't reach them, so I WOULD NOT RECOMMEND THIS COMPANY

June 10, 2024
Unprompted review
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Reply from Vincero Collective

Hi Sultan,

As we have mentioned through our correspondence, sometimes our tracking links can end up in a Spam folder. I know we were able to provide an updated tracking link and tracking information to you. We are very sorry that it took longer than usual to get you taken care of.

Rated 5 out of 5 stars

I was blown away with the service

I was blown away with the service I got. We discussed a problem I had and within days they have sent a replacement. These days it is such a rarity to get fast efficient service

June 6, 2024
Unprompted review
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Reply from Vincero Collective

We really appreciate this, Gillian! Thank you!

Rated 5 out of 5 stars

Husband Loved it

Purchased a watch and bracelet for my husband for his birthday. Ordered a gift bag as well which was convenient.

Gave it to him yesterday and he loved it! He wanted a different bracelet but Vincero is helping him exchange that to a different color.

Overall, great gifting experience.

May 20, 2024
Unprompted review
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Reply from Vincero Collective

Happy to hear the gift went over well, Sarah. Cheers!

Rated 5 out of 5 stars

Bought myself the cross necklace and…

Bought myself the cross necklace and the cuban 3mm necklace to wear together. I always prefer sterling silver jewelry and the finish on these chains is fantastic! Great work Vincero.

However, I did order a size of the chain that is 2 short and they were kind enough to send me a different size.

May 16, 2024
Unprompted review
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Reply from Vincero Collective

Can't go wrong with the Cross necklace, and we are happy our CX team was able to help you out with a new size. Cheers, Patrick!

Rated 1 out of 5 stars

BEWARE!!

I purchased three items (in two transactions) and returned all three. To date they have not refunded two of the items, even though I have proof of return to them via USPS.
AND, the telephone number is bogus-it hangs-up on you immediately after you dial it ;(!!
I'm working with my bank to report them for fraud. BEWARE!!!

May 6, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Hi Patricia,

As we have communicated with you through Email, we know our warehouse has been experiencing longer than usual delays with processing returns, and therefore processing refunds. As we have expressed, we are terribly sorry that this issue hasn't had a faster resolution, despite everything we have attempted.

You should have received your refund by now, as well, now that the products have been scanned through. We apologize again for it taking so long.

Rated 3 out of 5 stars

The Reserve Automatic - Blue/Silver

First off, I love the face of the Reserve Automatics! The Reserve Blue/Silver's face would be more distinguishable from the Reserve White/Silver if: 1) the hour markers had a blue outline, and 2) the minute and hour hands were blue like the sweep/second hand. Now, let's talk about the strap. Adjusting the strap was quite frustrating, as I had to disassemble the buckle every time I needed to re-adjust the buckle's position. I ended-up accidentally bending one of the pins while adjusting the strap; fortunately, I have a ton of spare pins, and tools to help me with fixing and adjusting watches; but, I imagine not everyone has pins and watch tools readily available.

May 24, 2024
Unprompted review
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Reply from Vincero Collective

Thanks for the feedback!

Rated 1 out of 5 stars

Had the bag for almost a year and liked…

Had the bag for almost a year and liked it. Then the handle and strap stitching came apart. I was hopeful that their lifetime guarantee would cover what was clearly poor craftsmanship, but nope. They said that it was normal wear and tear.

May 22, 2024
Unprompted review
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Reply from Vincero Collective

Hi Jake,

I know this review was originally left in disappointment, but I am happy to have learned that we righted our oversight and sent you the new carry as we originally should have. We are sorry that it took longer than usual, but thanks so much for allowing us to correct our mistake.

Rated 5 out of 5 stars

Amazing Customer Service

I’m amazed by their customer service. Few days ago I bought a pair of sunglasses from them and it was a little defective. When I told them about it, no questions asked they just sent me a new pair immediately. Their product quality is topnotch. Now I know where to visit when I need something. I wish all the very best to Vincero. Truly delighted.

May 15, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Really appreciate this, Tanvir!

Rated 5 out of 5 stars

WOULD RECOMMEND!!

I recently bought a watch from the Rogue Collection and it was a lovely watch upon arrival and it came set up with everything I needed to make sure it was all up and running.
Would highly recommend.

May 14, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Cheers, Lewis!

Rated 5 out of 5 stars

I love my Vincero Watches !

I am at my second watch that I buy from them and I love them both ! I wear them everyday ! Best quality for the price and I love the design !

May 7, 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Cheers, Bruno!

Rated 5 out of 5 stars

My Altitude Cobalt watch is stunning!

My Altitude Cobalt watch is stunning!! Simply beautiful. Very stylish and it has a unique and distinctive quality to it. This is my second Vincero watch and I am super happy with both. Customer service was very helpful and responsive. I am very pleased with my overall experience with Vincero.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Some of the best watches in the game!

Some of the best watches in the game! Vincero never disappoints. These watches are stylish, comfortable, and perfect for everyday use. I get so many compliments on my Vincero. I would highly recommend this brand and any of their models to everyone! I couldn’t be happier with my watch!

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best in the Game

The Apex was my go to choice and i can’t stop looking at it! Extremely happy with my purchase and with everything the company has done in terms of customer service. Has a scuff on the left bottom side and while it wasn’t a big deal, i had contacted customer service to see how I would be able to clean it and they fixed the issue right away! They took control of the issue and made sure I was absolutely happy and I am!! 100% would not only buy another but also make sure that my buds know where to cop some of the beat.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Four Vincero's

One Apex
Two chrono S2

This Altitude will be the fourth Vincero in my collection.

Nice watches. Keep up the good work.

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

"In stock" may mean we don't have the product and may never be able to ship it out"

Watch was shown as available and "in stock" on their website. Ordered it in mid-January for my son's birthday with an engraving. It never arrived. After numerous calls and emails over weeks, they finally said it wasn't in stock, and they didn't know when they could get it to me, if ever. It is now 2 months later, I'm cancelling my order and leaving this terrible experience behind.

March 27, 2024
Unprompted review

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