Fast and friendly emails helped me when I accidentally ordered the same watch twice. Provided me with a shipping label and communicated clearly what the process would be to get me a new watch in excha... See more
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We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story
San Diego, United States
Replied to 93% of negative reviews
Typically replies within 1 week
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I looked at the Reverse Automatic for a while and finally pulled the trigger on it.
The watch arrived exactly as advertised and I couldn't be happier with it. It looks great and I've been getting compliments on it everywhere I go.
I did message this company via the chat on their website to ask a question and they responded very promptly so 5 stars for customer service.
They have a very good warranty and returns policy also so that did give me a little extra confidence while purchasing my first watch online.

Reply from Vincero Collective
I really love Vincero Collective, both their products and their people. First of all, I am totally addicted to their watch and sunglasses lines. I find that their products are very attractive and functional. I always feel like I am getting such a high quality product at such tremendous prices. I have not received one item that I haven't been totally pleased with getting. I own 6 watches and have one on the way. I have 4 pair of sunglasses and have 2 new pair on the way. I own a landscaping company and I use these items every day since I work outside all day, every day. The sunglasses protect my eyes from the bright sun and the watches keep me working my crew on time. So, in addition to being totally functional, I feel very stylish at work. Finally, the people running this company are phenomenal. Every person that I have dealt with has done everything possible to see to my needs and always give 100% to please me. I just hope that they keep developing new products in the future because I know that I will continue purchasing their great products. If you haven't tried Vincero Collective yet, it's time that you do. I guarantee that you will love their work as much as I do!!

Reply from Vincero Collective
I love this watch! I get a lot of compliments and some have said "nice Rolex". But tell them it's better, it's a Vincero!

Reply from Vincero Collective

Reply from Vincero Collective
I love my new watch so much and it is very reliable and comfortable to wear. If I have any misfortunes with it I will happily purchase another watch from this company.

Reply from Vincero Collective
It's an absolutely pathetic company. My order was placed on 2 June and no email with the tracking so i emailed them yet no response, approached them on Instagram, and replied with the tracking Link however still no email with the tracking details of the order being dispatched note. Then i contacted them on Instagram to see what was going on with the order as the tracking link didn't show anything other than the label had been created so i decided not to wait further as it had been more than their promised time so decided to cancel this order. Basically, it's a scam and a pathetic company, you can't reach them, so I WOULD NOT RECOMMEND THIS COMPANY

Reply from Vincero Collective
I was blown away with the service I got. We discussed a problem I had and within days they have sent a replacement. These days it is such a rarity to get fast efficient service

Reply from Vincero Collective
Purchased a watch and bracelet for my husband for his birthday. Ordered a gift bag as well which was convenient.
Gave it to him yesterday and he loved it! He wanted a different bracelet but Vincero is helping him exchange that to a different color.
Overall, great gifting experience.

Reply from Vincero Collective
Bought myself the cross necklace and the cuban 3mm necklace to wear together. I always prefer sterling silver jewelry and the finish on these chains is fantastic! Great work Vincero.
However, I did order a size of the chain that is 2 short and they were kind enough to send me a different size.

Reply from Vincero Collective
I purchased three items (in two transactions) and returned all three. To date they have not refunded two of the items, even though I have proof of return to them via USPS.
AND, the telephone number is bogus-it hangs-up on you immediately after you dial it ;(!!
I'm working with my bank to report them for fraud. BEWARE!!!

Reply from Vincero Collective
First off, I love the face of the Reserve Automatics! The Reserve Blue/Silver's face would be more distinguishable from the Reserve White/Silver if: 1) the hour markers had a blue outline, and 2) the minute and hour hands were blue like the sweep/second hand. Now, let's talk about the strap. Adjusting the strap was quite frustrating, as I had to disassemble the buckle every time I needed to re-adjust the buckle's position. I ended-up accidentally bending one of the pins while adjusting the strap; fortunately, I have a ton of spare pins, and tools to help me with fixing and adjusting watches; but, I imagine not everyone has pins and watch tools readily available.

Reply from Vincero Collective
Had the bag for almost a year and liked it. Then the handle and strap stitching came apart. I was hopeful that their lifetime guarantee would cover what was clearly poor craftsmanship, but nope. They said that it was normal wear and tear.

Reply from Vincero Collective
I’m amazed by their customer service. Few days ago I bought a pair of sunglasses from them and it was a little defective. When I told them about it, no questions asked they just sent me a new pair immediately. Their product quality is topnotch. Now I know where to visit when I need something. I wish all the very best to Vincero. Truly delighted.

Reply from Vincero Collective
I recently bought a watch from the Rogue Collection and it was a lovely watch upon arrival and it came set up with everything I needed to make sure it was all up and running.
Would highly recommend.

Reply from Vincero Collective
I am at my second watch that I buy from them and I love them both ! I wear them everyday ! Best quality for the price and I love the design !

Reply from Vincero Collective
My Altitude Cobalt watch is stunning!! Simply beautiful. Very stylish and it has a unique and distinctive quality to it. This is my second Vincero watch and I am super happy with both. Customer service was very helpful and responsive. I am very pleased with my overall experience with Vincero.
Some of the best watches in the game! Vincero never disappoints. These watches are stylish, comfortable, and perfect for everyday use. I get so many compliments on my Vincero. I would highly recommend this brand and any of their models to everyone! I couldn’t be happier with my watch!
The Apex was my go to choice and i can’t stop looking at it! Extremely happy with my purchase and with everything the company has done in terms of customer service. Has a scuff on the left bottom side and while it wasn’t a big deal, i had contacted customer service to see how I would be able to clean it and they fixed the issue right away! They took control of the issue and made sure I was absolutely happy and I am!! 100% would not only buy another but also make sure that my buds know where to cop some of the beat.
One Apex
Two chrono S2
This Altitude will be the fourth Vincero in my collection.
Nice watches. Keep up the good work.
Watch was shown as available and "in stock" on their website. Ordered it in mid-January for my son's birthday with an engraving. It never arrived. After numerous calls and emails over weeks, they finally said it wasn't in stock, and they didn't know when they could get it to me, if ever. It is now 2 months later, I'm cancelling my order and leaving this terrible experience behind.
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