Vine Medical Group Reviews 

Awful experience yesterday! Appointment for nurse at 10.10, eventually got seen at 11.45. This is absolutely not ok! The reception team said NOTHING!! Wouldn't have hurt for them to pop their heads in to (not even apologise) but to just explain the wait time! It's just rude! These things happen, and are sometimes out of our control which is understandable. The fact me and 2 others were waiting for so long without an acknowledgement is poor! The nurse herself was extremely apologetic and couldn't fault her service(when eventually got in there) and manner. Please step up vine!!

I took my wife to Vine Medical centre this morning
She had an appointment today at 9.00 am
Booked in and sat in the waiting area
Receptionist came over and said my appointment is now cancelled due to
Nurse being sick. I was asked if I would like
Another appointment (I asked if someone else would see me and they said no we’re to busy but I could change doctors practice if I wanted to) I was not happy as this was the practice that misdiagnosed me for an ear infection and the next day I was rushed to hospital with a stroke and spent 3 months there and still not recovered. They don’t care at all

1) when booking an early morning appointment due to my work schedule, while waiting I directly witnessed the nurse I was waiting for arrive to the surgery 30 minutes after my appointment time. I was the first patient. Reception was deceptive about nurse's lateness.
2) when booking an appointment over the phone (because the online service does not specify the nature of my request,) I am told I must use the extremely flawed online service only after waiting for 1.5hrs for a call back. Despite the lengthy automated message and need for further information that the online service didn't allow for.
3)Lack of transparency about my own diagnoses, and also recording inaccurate information within my records. ie it was recorded that I have substance abuse issues when that has never been the case.
4)Refusal to examine me when I was experiencing severe back pain. Made me walk across the entire medical centre when experiencing severe back pain, and then informed me that this choice was deliberate.
5)Revoking my prescriptions without warning or reason. One medication is for asthma that I have been on my whole life and has never been revoked. the other is a medication that is very dangerous to stop suddenly and requires supervision to phase out.

I have more examples of ways in which this surgery has let me down; too many to list

I am so frustrated and disgusted with this surgery. I don't think they could make it any harder to get an appointment or order medication. I am on HRT and every time I want a repeat prescription, it is a battle. The toll its taking on my mental health is ridiculous! The staff don't seem to know their own processes as I get passed from pillar to post and go round in circles. I am fortunate that I have been able to go to private health care to get properly tested and it seems I may have to use this route again as the NHS is letting me down. The prescription and medication lines and links on the website close after a few hours as they have reached capacity. That should tell you that your system of making people talk to 3 or 4 people and still get nowhere is not working. It has not improved your service and I feel extremely sorry for those patients who don't know or are unable to use a computer, and those who cannot afford private care when they so desperately need treatment.

just cant get an appointment thanks dr bowerman aught to be ashamed to call himself a doctor

Task: Get a Doctor's appointment at Vine Medical Group.

Equipment Required:

Very Accurate Clock
Some Guesswork
Laptop or Smartphone
Pre Prepared Synopsis of your Symptoms.
Some Luck
Patience of a Saint

Method:

1: Take your Pre-prepared synopsis of your symptoms and save it to the VMG website - noting that access is limited by time and availability.

2: Save your Synopsis to the website as a draft or similar - failure to do so will mean that you will likely be too far down in the queue to be seen by the time you fill in all the info answer all the questions - you may use some patience if required at this time.

3: Taking your highly accurate clock wait until the lines are supposed to open and then guess and keep trying to gain access to the portal or an open telephone line. Again feel free to use some patience.

4:If you have gained access submit your synopsis or wait on hold in the queue. More Patience may be needed

5: Make a cup of tea or coffee, unless of course you think you might have to be fasting and wait to see if you get an appointment. At which point if you have any left do feel free to use the rest of your patience.

Good Luck!

Observations and Summary:

I recall a time when you could phone up a doctor's surgery and actually talk to a human receptionist get an appointment, often on the same day and certainly within a week.

All this technology seems to be doing is slowing down / preventing communication and stopping appointments from being made.

As for the ANIMA app (not to be taken orally) well, I think we all know where that should go...

Put patients in touch with your excellent reception staff, if need be get some more.

And Please Stop treating us like ROBOTS.

after seeing Cardiology Dept QA Hubby was sent to make Dr appointment as got fluid on lungs. was told by the receptionist I can’t make appointment you have phone in! we are there, why can’t she make an appointment??? when we rang in from the Drs Car park my hubby is no 13in queue! bloody ridiculous that receptionist can’t make appointments when you’re actually in the surgery ! and no he’s still not got an appointment! hot to wait 48hrs to read notes !

Your site is extremely difficult to navigate.My appointment with Dr Syed Huda Ishaq was a complete waste of time ,no treatment was offered,no referral and the advice she offered was pointless.I am no better and still in pain,all those weeks waiting for an appointment were a waste of time

Just as useless as always..... what is the point in this medical practice. Can never get to see a doctor........ 0 stars.....

Attended the Milton Road Health Centre for a fasting blood test. I had booked the follow up appointment face to face just over a week ago and turned up as per my booking. Unfortunately no record could be found of my booking, perhaps I should have suspected something when I received a text Monday reminding me to book the blood test. However the receptionist said she would see what could be done. I was asked to wait, a few minutes and I was called by the HCA (Tania) in room 6 and the blood sample was taken painlessly and quickly and I could get back to work. I know the appointment went wrong but I really cannot fault the service I received.

Requested a call back after missing a call. Kept checking the live queue which was going down and after 2 hours it said no call back waiting. Great work NHS

The worst treatment my wife and I have ever had
I think it’s probably easier to see the king than it is to see a doctor
They say that a doctor will ring back but don’t
I had to take my wife to hospital to see a doctor
I could go on and on about the whole system

I have visited Dr Zackery several times and have felt that she has always heard what I have said and has been of great help to my progress of feeling better. I have felt safe in her hands. I first saw Dr Zackary last year and more recently in March.

I was recently diagnosed with a chest infection and received an appointment the same day, my daughter also had the same symptoms as myself so I tried to book her in for a same day appointment but was told she had been triaged and would not be seen for another week, which was ridiculous, I went around the doctors, called 111, had an out of hours doctor, and was prescribed antibiotics all within an hour of calling 111. I have had so many issues with this group, the doctors are pleasant but the patient care via phone calls and the booking system is non existent. I would not recommend Vine Medical Group.

Absolutely discussing so called NHS,
Dear Mr Austin,

Thank you for contacting us today unfortunatly we cannot prescribe medication without being seen by one of our Clinicians and due to us being full to capacity Your appointment request has been reviewed and you are asked to attend the urgent treatment centre to be seen. There are walk in centres available at either Petersfield hospital or St Marys.
Thanks,
Vine Medical Group

Absolutely horrendous excuse for a GP surgery! They seem to have no time for their patients and often send a single text and think that is satisfactory. I suffered with an ingrown toenail for a long time due to surgery waits, needed antibiotics multiple times and I was told they could help me no further and perhaps I should try going private. I have finally had nail surgery but have a slight infection, I have put a form in to ask for antibiotics and I received a text to say they are full to capacity and I should go to the walk in centre. I have only ever been fobbed off by this go surgery and it is disgusting! They seem to have no care or interest in their patients and use any excuse to not deal with you. Worst gp surgery I have ever known!!!

Since registering 12 months ago, I have received excellent service from the helpful staff. Appointments are easy to get and I am very happy with the service

Yet again, non existent service from Vine Medical. Vine Medical don't have anyone to visit a housebound relative and get a paramedic to go. Then paramedic contacts Vine who are unprepared to go with Paramedic's opinion that our relative needs an antibiotic, that's fair enough but the out of hours doctor may not visit tonight. This happened at 7.30pm. Talk about the public calling the Ambulance Service when not justified, what about the these Medical groups doing so to cover their own failings. We live many miles away and thankfully our Doctors are brilliant.
Update - following my other half making about 8-10 calls to follow this up we understand the process better. For the area our relative lives in, doctors surgeries don't do out of hours calls. A paramedic is called and if as in our relatives case they think a doctor is required, the out of hours doctors service is called. It's an overly complicated process, but in this case not Vine Medicals fault.

Feeling completely let down again,
Called just over a week before Christmas for some pain relief that I can have after describing my pain at 10 out of 10, I've been given a face-to-face appointment the 5th of January when all I needed was a doctors call then a prescription, I have now been in agony all over Christmas thanks to Vine Medical Group. I wish i could give 0 stars.

Only gave one *as 0 is not an option. Please, please avoid this surgery like the plague (they would not see you even if you had the plague)! Never ever known a surgery like it, absolutely disgusting service. Tried to get an appointment, they said it was not necessary but ended up in hospital! Luckily I have moved to a much better surgery. Only writing this to warn others, please read the reviews about this awful place. Even my chemist said how bad they were, together with a physio. Honestly sign up at your peril!