If you are fortunate enough to get a blood test at Vine Surgery, you will be even better off if treated by Sharon Clark. I firmly believe she could fine a vein blindfolded in the dark. She is also... See more
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See what reviewers are saying
Absolutely discussing so called NHS, Dear Mr Austin, Thank you for contacting us today unfortunatly we cannot prescribe medication without being seen by one of our Clinicians and due to us being... See more
Will do anything to avoid seeing a patient or providing care. All their procedures are designed to deflect their work to other services, whether it be 111, A&E, walk-in centres or even the local pharm... See more
Feeling completely let down again, Called just over a week before Christmas for some pain relief that I can have after describing my pain at 10 out of 10, I've been given a face-to-face appointment t... See more
Company details
Written by the company
Vine Medical Group, your trusted GP partnership dedicated to providing top-notch healthcare to over 27,000 patients throughout Waterlooville and its neighboring communities. Our team of medical professionals is here to serve you across our four convenient locations: Forest End, Health Centre, Westbrook, and Stakes Lodge. In response to the growing demand for quality primary care, we have assembled a diverse team of healthcare experts, including GPs, practice nurses, advanced nurse practitioners, healthcare assistants, paramedics, and pharmacists. Our goal is to deliver exceptional, personalized care tailored to your individual health needs.
Contact info
Forest End Site, Forest End, PO77AH, Waterlooville, United Kingdom
- 02392263089
- hiowicb-hsi.vinemedicalgroup@nhs.net
- vinemedicalgroup.co.uk
2.1
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Staff polite and helpful and drinking…stakes Lodge
Staff polite and helpful and drinking water available
May 12, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for your positive feedback. We're delighted to know that you found our staff to be polite and helpful. Providing a comfortable and welcoming environment for our visitors is one of our top priorities, and we're glad to hear that you appreciated the availability of drinking water.
Very helpful and on time
May 11, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for your positive feedback.
Over an hour delay and then prescribed…
Over an hour delay and then prescribed a medication that is t actually available at an pharmacy anymore.
May 10, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for taking the time to share your experience and feedback with us. We sincerely apologise for the delay you experienced and the inconvenience caused by the prescription issue.
As for the prescribed medication, we're sorry for any misunderstanding or miscommunication. Our standard procedure is to prescribe medications that are readily available in pharmacies. Unfortunately, it seems there has been an unexpected issue in this case. We would appreciate the opportunity to rectify this. If you could please reach out to us directly we will promptly investigate this matter and ensure that you receive the correct prescription.
Once again, we sincerely apologise for any inconvenience caused.
Yet another miserable experience
Phoned at 1401. Because I knew it would be a long wait I opted for phone back service. At 1625 (yes - well over two hours later) I’d still not got a call back. I phoned again only to return to the queue but told I was number one in line (funny old thing). I explained to receptionist how long I’d waited who disbelieved me as she said there was only a 30 minute queue time so I told her to check the system as I’d been waiting over a couple of hours. Still never managed to get an appointment - yet again!
May 10, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced while trying to reach us. We understand how frustrating it can be to wait for a response, especially when it exceeds the expected time frame.
We are usually known for our prompt call-back service and we regret that we didn't meet those expectations this time. I assure you that your experience was an exception and doesn’t reflect the level of service we aim to provide.
We are investigating the issue to see if there was an issue with our phone back system on that particular day, and we are currently addressing this with our technical team.
We highly value your feedback as it assists us in improving our service, and we hope to be able to offer you a smoother and more efficient experience in the future.
Again, we sincerely apologise and appreciate your understanding and patience. We look forward to the opportunity to serve you better in the future.
Disappointed
I was invited to make an appointment for a health check and the standard checks were done. However I had a couple of issues I would have liked more advice on and was told they were unable to give me any advice and I should make an appointment with a go. The issues were only small and I did not want to waste the GP time if unnecessary so was disappointed with this.
May 3, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for taking the time to share your experience with us on Trustpilot. We value all feedback as it helps us understand our patients' needs better and continuously improve our services.
We understand from your review that you had expected to receive medical advice from our healthcare assistant during your recent health check appointment. Please let us clarify the role of our healthcare assistants. While they are integral members of our team, their primary function is to assist in general health checks and routine tests, and they may not be fully qualified to provide the type of medical advice that a GP or nurse can offer.
Our healthcare team, including GPs and nurses, have undergone extensive training to diagnose and manage a wide range of health conditions. They are well-equipped to provide the advice and treatment you may need beyond a routine health check. If during your appointment you feel you need more comprehensive advice, we encourage you to book a separate consultation with a GP or a nurse who can provide you with the necessary support.
We regret any misunderstanding and hope this clarification is helpful. If you have further questions or concerns, please don't hesitate to contact us. We're here to make sure you receive the best possible care and that all your needs are met.
Thank you once again for your feedback.
Four weeks to get a GP appointment…was…
Four weeks to get a GP appointment…was rescheduled for an additional week due to sickness and short staff…not great as it took a few months to get to this position. However, once l got to see the GP, she was really helpful and understanding.
May 5, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for taking the time to share your experience with us on Trustpilot. Your feedback is extremely valuable to us as we strive to provide the best possible service to our patients.
We sincerely apologise for the delay in scheduling your GP appointment. We understand how important timely access to healthcare is, and we regret any inconvenience or distress this may have caused you. It is unfortunate that we were dealing with staff illness during the period of your appointment, which led to the rescheduling. We are continuously working to improve our processes and are committed to reducing wait times for our patients.
We are pleased, however, to hear that once you were able to see the GP, you found her to be helpful and understanding. Our team members are deeply committed to patient care, and we're glad that was reflected in your interaction with the GP.
Once again, thank you for your feedback.
My experience at the Surgery
The Nurse was professional she carried me along by explaining every bit of the process before executing it.
Timing was excellent as I did not wait too long before I was called in.
Thank you for your good work.
May 4, 2023
Unprompted review
Reply from Vine Medical Group
Thank you so much for taking the time to share your positive experience with us on Trustpilot. We deeply appreciate your feedback and are delighted to hear about your satisfactory visit with our nurse.
We strive to ensure that every patient feels comfortable and well-informed about their healthcare procedures, so it's wonderful to know that our nurse was able to meet these expectations during your appointment. Timely care and clear communication are among our top priorities, and we're glad to hear that these aspects were reflected in your experience.
Your kind words mean a lot to us and will certainly be passed on to our nursing team. It's feedback like yours that encourages us to continue delivering top-notch service to all our patients.
Thank you again for your review, and we look forward to serving you again in the future.
Regular B12 injection
Went in for my regular B12 injection, which was absolutely fine, but I had a few queries and the nurse was very helpful indeed, answered all my questions and helped with some information.
May 4, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for sharing your positive experience with us on Trustpilot. We appreciate your time and effort in writing this review.
We're delighted to hear that your recent visit for your B12 injection went smoothly and that our nurse was able to assist with your queries. We believe that effective communication and providing comprehensive information is crucial in healthcare, and it's heartening to hear that these values were met during your appointment.
Your kind words will be passed onto our nursing team. It's feedback like yours that motivates us to continue providing the high standard of care that we strive for.
From getting a text about an…
From getting a text about an appointment to seeing the doctor perfect.
May 2, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for your feedback, and we are happy you had a pleasant experience.
Staff was polite and happy
April 27, 2023
Unprompted review
Reply from Vine Medical Group
Thank you for your feedback.
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