Vintage Tub Reviews 222

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the magazine-quality and good quality of the products. Many are pleased with the communication, the speed of the shipping, and how well items are packaged. A few consumers highlight the helpfulness and knowledge of customer service representatives, especially when resolving issues like damages. People are generally satisfied with the ordering process and the availability of unique or hard-to-find items. However, some consumers report negative experiences with customer service, describing representatives as rude, uninformed, and unhelpful. Some reviewers mention difficulties in obtaining replacement parts and delays in shipping, with customer service being unable to provide useful information. A few consumers have encountered issues such as damaged or leaking products, inaccurate product descriptions, and flimsy materials.

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered four Teapot Minispread Bathroom Sink Faucet with metal cross handles. Perfect for our spaces. The whole experiece was flawless. Product arrived on-time and in perfect condition. From the m... See more

Rated 5 out of 5 stars

I searched and searched for a high back cast iron sink for my Victorian kitchen renovation and Vintage Tub & Tile had the right design at the right price for me. It was easy to place my order and the... See more

Rated 5 out of 5 stars

I just want to say, I am thrilled with my Mila slipper tub and deck mounted polished brass fixtures. I had a lot of back-and-forth phone calls with customer service to decide which tub and color. E... See more

Rated 4 out of 5 stars

We have used Vintage Tub for our home and one of our rental properties. We love the quality of the products, but it’s really hard to get the proper replacement parts when needed. The woman that answer... See more


Company details

  1. Plumber
  2. Furniture Store

Written by the company

Vintage Tub & Bath is more than just clawfoot tubs. Having been in business for 25 years, we have the experience and reputation to expertly guide you through any size improvement project. Whether you are replacing a bathtub faucet or building a new home, we have the products, prices, and expertise to get the job done right. With over 15,000 products, comprised of more than 85 manufacturers, you are sure to find all of the products you need.


Contact info

3.7

Average

TrustScore 3.5 out of 5

222 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great product

Great product. Excellent customer service. installation instructions not clear or detailed. Essentially had to figure it out on my own, which I did.
All is good now!

January 17, 2019
Unprompted review
Rated 1 out of 5 stars

Have not received item yet

Have not received item yet, was on back order yet they don’t tell you it is until after you pay them. Unreasonable business practice. Will update review once I receive item.

January 16, 2019
Unprompted review
Rated 5 out of 5 stars

Experience Was First Class

Mine was an excellent experience at Vintage Tub. The staff were courteous, knowledgeable, helpful and consummate professionals. I will definitely shop there again and have already told family and friends about the outstanding products and customer service provided there.

January 16, 2019
Unprompted review
Rated 3 out of 5 stars

Good tub, Bad customer service

The first tub I ordered, I called customer service after a week of no notice of shipment. I was told I should get notice soon, the next day I was told the tub was on back order til the end of the next month. I chose to pick a different tub that was close to the first. It still took another week and a half before i got notice of shipment and another 3 days for it was delivered. The delivery company was ok and the driver was nice and waited for my crew to move the tub. I would order from the company again but only if a customer request.

January 16, 2019
Unprompted review
Rated 4 out of 5 stars

It took a few more days to get the tub…

It took a few more days to get the tub shipped than I would have liked, but the tub arrived perfectly. After we set the tub in place, we decided we wanted a different look, so we packed it up and returned it. Vintage Tub helped us by explaining the return process to us, and our money was refunded promptly.

January 16, 2019
Unprompted review
Rated 5 out of 5 stars

Exactly as described.

Our new tub was delivered promptly, right on schedule. Everything in the package was exactly as described. There was no damage and we had no issues at all. I would order again without hesitation.

January 16, 2019
Unprompted review
Rated 5 out of 5 stars

I bought two vanity mirrors from them

I bought two vanity mirrors from them. One arrived damaged. They took care of the problem immediately. I worked with Teresa in customer service...she was great.

I would not hesitate to deal with the company again.

January 16, 2019
Unprompted review
Rated 4 out of 5 stars

Customer service is 5 stars AND delivery on time product inexpensive and beautiful

Customer service is 5 stars ! Vincent is the most charming helpful person and made it so easy to choose a very affordable beautiful tub .... compared with other companies it was a steal . The delivery was on schedule and they called to follow up and sent all tracking info immediately. I would recommend this company to anyone in need of a vintage clawfoot bathtub. Elizabeth NYC

January 16, 2019
Unprompted review
Rated 1 out of 5 stars

The tub is nothing like the picture

The tub is nothing like the picture, Customer service and travel time is excellent, above excellent communication for an online service, but the product itself, very cheap looking way to tall, not what i would expect a claw foot tub to look like. But that is what chance you take by shopping online. and no instructions, to put together. Very disappointed.

January 16, 2019
Unprompted review
Rated 5 out of 5 stars

Happy customer

Simple, easy, correct and decent price. What more do you want? I haven’t had anything long enough to judge the product.

January 16, 2019
Unprompted review

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