Vintage Tub logo
Visit website

Vintage Tub Reviews 222

•
TrustScore 3.5 out of 5

3.7

Plumber
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the magazine-quality and good quality of the products. Many are pleased with the communication, the speed of the shipping, and how well items are packaged. A few consumers highlight the helpfulness and knowledge of customer service representatives, especially when resolving issues like damages. People are generally satisfied with the ordering process and the availability of unique or hard-to-find items. However, some consumers report negative experiences with customer service, describing representatives as rude, uninformed, and unhelpful. Some reviewers mention difficulties in obtaining replacement parts and delays in shipping, with customer service being unable to provide useful information. A few consumers have encountered issues such as damaged or leaking products, inaccurate product descriptions, and flimsy materials.

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered four Teapot Minispread Bathroom Sink Faucet with metal cross handles. Perfect for our spaces. The whole experiece was flawless. Product arrived on-time and in perfect condition. From the m... See more

Rated 5 out of 5 stars

I searched and searched for a high back cast iron sink for my Victorian kitchen renovation and Vintage Tub & Tile had the right design at the right price for me. It was easy to place my order and the... See more

Rated 5 out of 5 stars

I just want to say, I am thrilled with my Mila slipper tub and deck mounted polished brass fixtures. I had a lot of back-and-forth phone calls with customer service to decide which tub and color. E... See more

Rated 4 out of 5 stars

We have used Vintage Tub for our home and one of our rental properties. We love the quality of the products, but it’s really hard to get the proper replacement parts when needed. The woman that answer... See more

Company details

  1. Plumber
  2. Furniture Store

Written by the company

Vintage Tub & Bath is more than just clawfoot tubs. Having been in business for 25 years, we have the experience and reputation to expertly guide you through any size improvement project. Whether you are replacing a bathtub faucet or building a new home, we have the products, prices, and expertise to get the job done right. With over 15,000 products, comprised of more than 85 manufacturers, you are sure to find all of the products you need.

Contact info

3.7

Average

TrustScore 3.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very good customer service

Very good customer service. Delivered product as promised. I have used Vintage Tub in the past and will continue to do so in the future.

January 17, 2019
Unprompted review
Rated 5 out of 5 stars

Great job Vintage Tub

They were great to work with. Even assisted me in getting my order rushed down to Georgia to keep my build on schedule. Customer service was great to work with an extremely helpful.

All products arrived on time, and in good condition.

January 17, 2019
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Years ago we bought our claw foot tub from vintage tub. We are located in Canada and the experience was easy and painless. Vintage tub took care of all the customs, duties, etc coming across the border. The price was also very good. One of the shower parts was damaged and again vintage tub quickly sent a replacement part no charge. We still enjoy the tub today. Recently had to buy a new large shower curtain and again everything was taken care of quickly and easily. I would highly recommend vintage tub.

January 17, 2019
Unprompted review
Rated 1 out of 5 stars

I spent more than 3000.00 on plumbing…

I spent more than 3000.00 on plumbing fixtures with Vnitage Tub and Bath - mostly Strom Plumbing products. I purchased the items and held them until the new home I was constructing was ready for plumbing trim. I delivered all items shipped to me, but didn’t know a pop up drain assembly had never been delivered. When I discovered it, I told Vintage T&B who ordered the $33 part but charged me for it. I get it...there was a long delay in identifying the missing part. But a $3000 customer won’t be back..and all for a $33 part. Build.com will get all future plumbing orders.

January 17, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look