Vintage Winders Reviews 230

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

I sent my Sea-dweller to Vintage winders for repair and service in July '23. The work was carried out and it was returned and worked for just under 18 months when the automatic mechanism failed. Becau... See more

Rated 5 out of 5 stars

Leon was very helpful - before, during and after the watch services and repairs. They were a vintage Rolex Oysterdate and a Certina DS-2. He and his team really know their stuff and do a beautiful job... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Vintage Winders. Bought a 1965 Oyster Perpetual and it's fantastic and mint condition. Called almost immediately upon placing the order and the package arrived safely, well wr... See more

Rated 5 out of 5 stars

We wanted to buy a vintage watch as a graduation gift for our son and having narrowed our search down to two or three different Oyster watches Leon gave us unbiased and knowledgeable advice to help... See more

Company details

  1. Watch Store
  2. Watch Repair Service

Written by the company

Vintage Winders specialise in Vintage Rolex watches from the 1940's through to the early 2000's. Rolex watches are a world-renowned name and are a fantastic investment, as well as a watch you can wear for any occasion. All of our watches are lovingly restored and sold with a 12 month warranty, plus a 14 day money back guarantee. We also offer full service, repair and restoration for Rolex and other Swiss made watches. Our highly skilled watchmaker has been able to repair many watches that customers have been told were "unrepairable". We have a great deal of knowledge and experience and will be happy to answer any of your questions and offer advice.


Contact info

4.1

Great

TrustScore 4 out of 5

230 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I recently purchased a vintage Rolex…

I recently purchased a vintage Rolex from Vintage Winders, from the initial enquiry through to actual receipt was flawless and professional with Leon following up with a call to all was well with the watch
Excellent / professional service and would certainly recommend them

August 18, 2022
Unprompted review
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Reply from Vintage Winders

Hi, thank you so much for your kind review and your recommendation and I hope you are enjoying your watch.

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend…

I wouldn’t hesitate to recommend Vintage Winders. Communication and service both excellent. Not to mention the watch…. A 1957 Rolex Oyster, absolutely love it…

March 31, 2022
Unprompted review
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Reply from Vintage Winders

Hi, thank you so much for your kind review and your recommendation and I'm happy you are enjoying your watch.

Rated 5 out of 5 stars

The watch of my dreams in mint condition!

I have been looking for my dream watch for a while now, and found it at Vintage Winders. A gorgeous 1973 Perpetual Datejust with a Sunburst Silver Sigma dial, in absolute close to mint condition. It's scary spending a lot of money on such a fine piece of jewellery online, without actually holding it, and trying on the watch, but the piece was all that was promised on the website in the pictures and in the stories on the phone. And more. I am very happy with it every single day, and highly recommend Vintage Winders.

March 23, 2022
Unprompted review
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Reply from Vintage Winders

Hi, we are so pleased you enjoyed your purchasing experience with Vintage Winders and you are delighted with your watch. Thank you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Absolutely love my Rolex watch

I wanted to celebrate my 60th birthday with a vintage Rolex watch for myself. I literally did not know where to start but after research I came across Vintage Winders and what a find. We set up a virtual meeting to view the watches I liked, Leon was knowledgeable and patient with all my questions. Following my purchase the watch arrived 36 hours later in mint condition and I placed it on my wrist immediately. What a start to my celebrations thank you Leon for your help and advice.

February 19, 2022
Unprompted review
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Reply from Vintage Winders

Hi Paul, congratulations on your 60th birthday and we are so pleased you enjoyed your purchasing experience with Vintage Winders and you are enjoying with your watch. Thank you so much for taking the time to leave us such a great review and thank you for your purchase.

Rated 5 out of 5 stars

Leon was very helpful

Leon was very helpful, virtual viewing was good, full history of the watch provided. Watch arrived next day really happy with the watch exactly as described - highly recommend Vintage Winders.

January 16, 2022
Unprompted review
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Reply from Vintage Winders

Hi Denise, thank you so much for your kind review and your recommendation and I'm happy you are enjoying your watch.

Rated 5 out of 5 stars

Fantastic Company

I purchased a 1981 Rolex as a birthday present for my son (for his Christmas Day birthday). It is a stunning watch which everyone, especially my son, loves. The customer service is fantastic and Leon is a wealth of knowledge and exceptionally friendly. I can’t recommend Vintage Winders enough & also want to say a huge thank you to Leon for his advice.

December 26, 2021
Unprompted review
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Reply from Vintage Winders

Hi Marion, we are so pleased you enjoyed your purchasing experience with Vintage Winders and that your son loves his watch. Thank you so much for taking the time to leave us such a great review it means such a lot to us and thank you for your purchase.

Rated 5 out of 5 stars

Fabulous watch and excellent customer service.

The whole experience from browsing, buying and the follow-up customer care was first class.

December 7, 2021
Unprompted review
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Reply from Vintage Winders

Hi, thank you so much for your kind review and your recommendation and we hope you are enjoying your watch.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Incredibly knowledgable. Excellent communication. Stunning timepiece! Couldn’t ask for more.

December 7, 2021
Unprompted review
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Reply from Vintage Winders

Hi James, we are so pleased you enjoyed your purchasing experience with Vintage Winders and you are delighted with your watch. Thank you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Exceptional service and knowledge

Leon was exceptionally knowledgeable and professional in selling me my dream watch. His attention to detail and enthusiasm for any Rolex is obvious and I am extremely confident in recommending Vintage Winders as the number one go to if you want to also purchase the watch of your dreams.

December 7, 2021
Unprompted review
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Reply from Vintage Winders

We are so pleased you enjoyed your purchasing experience with Vintage Winders and you are delighted with your watch. Thank you so much for taking the time to leave us such a great review.

Rated 1 out of 5 stars

I did not have a great experience

I did not have a great experience with these guys. I sent my Rolex for a service, when it returned the bezel spring broke within two days. I reached out to Vintage Winders only to be met with a defensive stance claiming the part that broke and the bezel was not under warranty and the bezel had not been touched. Frustratingly I had had a prior conversation where Vintage Winders stated the bezel had been removed then reattached. My invoice for work done also stated this. Vintage Winders offered to replace spring but then later retracted this offer.

You may receive a decent service from these guys it's entirely possible. But if you don't do not expect any kind of customer service or accountability for anything that goes wrong. It'll be on you to pay more money to fix their mistake.

Vintage winders then named me personally in the response. Something I had specifically ask them not to do and found to be a extreme breech of privacy. I had initially named one of there staff members but later removed it after a conversation in which they hung up on me.

December 6, 2021
Unprompted review
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Reply from Vintage Winders

We received this 27 year old Rolex Submariner with the instructions that the movement only was to be serviced, this is known as a ‘part job’. We carried out the service including replacing a defective part, but did not work on the case chassis, crown or bezel assembly as instructed by the customer.

We were later informed in an email by the customer that he was aware that the bezel was defective before sending it to us.

We can only warrant work, including any parts replaced, as agreed.

We confirmed by telephone and by e-mail, that the case, bezel and crown remained untouched as requested. Our invoice, which is a legal document states only the following - "Service, calibration, gasket set, supply and fit auto rotor axle. Pressure test".

Rated 5 out of 5 stars

An excellent company to buy a vintage watch from

An excellent company with a huge amount of knowledge and experience buying and selling vintage watches.
An approachable service, even if you are new to buying a vintage watch, you will learn a lot dealing with experts who take the time to help and guide you with your purchase. All arrived very quickly and in perfect order. I would highly recommend!

November 25, 2021
Unprompted review
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Reply from Vintage Winders

Hi, we are so pleased you enjoyed your purchasing experience with Vintage Winders. Thank you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Great company to deal with honest and…

Great company to deal with honest and very helpfull I will certainly talk to Leon again when I want to purchase another Rolex I am over the moon with the 2 watches I have already purchased nice to deal with someone you can trust.

November 22, 2021
Unprompted review
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Reply from Vintage Winders

Hi Muriel, we are so pleased you enjoyed your purchasing experience with Vintage Winders and you are delighted with your watches. Thank you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

A large selection of fabulous vintage watches with great communication.

Buying a watch from Vintage Winders was a very good experience.
Leon is a very professional, polite and knowledgeable person and communication was 5 stars.
I am very happy with my ladies vintage watch, and would definitely recommend Vintage Winders if you are looking for top quality and service.

November 19, 2021
Unprompted review
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Reply from Vintage Winders

Hi Jacqueline, thank you so much for your kind review and your recommendation and I'm happy you are enjoying your watch.

Rated 5 out of 5 stars

Excellent

Leon is very helpful and knowledgable. I bought three watches from him that I’m very happy with. There was a problem with one of the watches (which is around 70 years old) that became apparent after a couple of months. Leon resolved this without any questions. I would recommend and will probably buy again.

November 18, 2021
Unprompted review
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Reply from Vintage Winders

Hi Jonathan, thank you very much for leaving us a review and I hope you are enjoying wearing your watch.

Rated 5 out of 5 stars

Knowledge and service first class.

Leon's knowledge and service are absolutely first class.
Watch arrived two days after purchase safely packed
with all paperwork .
Fantastic watch , even better than in the pictures .If you are looking for a vintage timepiece I really cant imagine there is a better place to use.

August 24, 2021
Unprompted review
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Reply from Vintage Winders

Hi Gavin, thank you very much for taking the time to leave us such a great review and I hope you are enjoying your watch.

Rated 5 out of 5 stars

Thank you to Leon for such outstanding…

Thank you to Leon for such outstanding service. My newly acquired Rolex Oyster Perpetual Date was described perfectly on the website and is actually in nicer condition than I expected. The watch arrived very quickly, was well packaged and I am really pleased. I wouldn't hesitate in fully recommending Vintage Winders. Thanks very much!

April 16, 2021
Unprompted review
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Reply from Vintage Winders

Hi Tim, we are so pleased you enjoyed your purchasing experience with Vintage Winders and you are delighted with your watch. Thank you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Fantastic service and guidance

I purchased my first Rolex from Vintage Winders after much deliberating on finding a trustworthy source. Leon and team advise and discuss their watches with a clear passion and knowledge. Perfect

April 10, 2021
Unprompted review
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Reply from Vintage Winders

Hi Joseph, we are so pleased you enjoyed your purchasing experience with Vintage Winders. Thank you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Professional service

Professional service, excellent watch. This was a gift for my husband and he was delighted, as was I. I would certainly use Vintage Winders again.

February 5, 2021
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Reply from Vintage Winders

Hi Hayley, thank you so much for your kind review and your recommendation and I hope your husband is enjoying his watch.

Rated 5 out of 5 stars

Leon gave me complete confidence

Leon gave me complete confidence , the watch was exactly as he described and we couldn't be happier with it. It really is way better than anything else we've seen in any high street jewellers.

November 7, 2020
Vintage Winders logo

Reply from Vintage Winders

Hi, we are so pleased you enjoyed your purchasing experience with Vintage Winders and you are delighted with your watch. Thank you so much for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Excellent service

Excellent service, we will work with Leon again to purchase quality time pieces.

November 6, 2020
Vintage Winders logo

Reply from Vintage Winders

Hi, thank you so much for your kind review and your recommendation and we hope you are enjoying your watch.

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