ordered a total of 12 feet of a four inch wide moulding for a home repair on a historic home. Couldnt find a matching moulding in home store (Lowes/Home Depot). Totaled out to around 50 dollars at che... See more
Company replied
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See what reviewers are saying
We bought their Yella Wood porch board and received boards that were not milled properly. The tounge and groove is at all different depths causing boards that are higher and lower all over our po... See more
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Submitted an online order for a single wood post and was charged 21.99 for shipping plus $5 for "Special Packaging." Three days later got a call saying there would be additional $185 shipping charge.... See more
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Purchased a deck railing and associated materials. Shipping fee was calculated at checkout, with tax. I paid the full amount. I was thereafter called by VW and asked (extorted?) for "additional ship... See more
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Company details
Information provided by various external sources
www.vintagewoodworks.com Millwork & molding for porches & interiors in wood & PVC for sale directly to the public. Victorian & country gingerbread house trim, screen/storm doors, gable decor, brackets, & more! Online store. Free Online Porch Guide.
Contact info
9195 Hwy 34 South, 75474, Quinlan, United States
- vintagewoodworks.com
my project turned out great with your help Thanks …
my project turned out great with your product and help from staff. Many
Thanks.
October 25, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Ida,
We are always glad to help and very happy your project turned out great.
The Folks at Vintage Woodworks
3 or4 times I was called and told that…
3 or4 times I was called and told that there would be a delay in my shipments.
{there were 2 shipments}. Each time I was told that "the machines " were "down". You must have pretty shoddy machines for them to break down twice over the course of several weeks! I wasn't convinced that I was being told the true reason for the delay in shipment. That's sad, isn't it?
On the plus side, at least I did get phone calls informing me of the problem each time, but it turned out that I didn't just have 2 delays {for the 2 orders}, but 3 or 4. That is not satisfactory.
I was, however, satisfied with the quality of the product when I finally did receive it.
October 25, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Margaret,
Thanks for giving us this opportunity to address your concern.
First, we agree with you. Receiving 3 or 4 calls, even when it was on two different orders placed at different times, is not satisfactory!
Here's the situation:
We have many machines, all of which we maintain in good condition. The machine we needed to complete both of your orders is extremely reliable. However, it is also extremely expensive so we can't just keep a spare for this machine in reserve.
During the period in question this machine experienced a longer "down time" than it ever had before, as it was necessary to order special parts from out of state for the repair and then wait for a highly trained specialist to actually make the repair.
As is our procedure, we called about your first order when we missed our initial shipping promise date. At that time we provided our best estimate for a new shipping date, based on what we were being told by the repair company.
Later, when it became obvious we were missing our revised promise date on that order, we called you again. Thus, we called you twice on that order.
Due to the issue with this machine, and the production backlog that lingered after the machine was repaired, we also missed our initial promise date on your second order. We called you with a revised date on that order. Therefore, per our written records, you received a total of 3 calls from us alerting you that your orders would be late.
We sincerely regret having to make those calls. In fact, during the time in question we used a much less efficient production method on products that would otherwise have been produced on the broken machine. Otherwise, these orders, including yours, would have run even later.
We absorbed the considerable extra production expense because we care greatly about our shipping promise dates and hate it when we miss one (or more than one in your case.)
It is unfortunate that our Customer Reps apparently referred colloquially to "the machines" being down, when in fact, they should have said one very important machine was down.
We are heartened that you were at least satisfied with the quality of the products you received. Hope we can be perfect with our shipping promise date next time!
Sincerely,
Gregory, owner
for The Folks at Vintage Woodworks
Beautiful Crown Mouldings
I have edited this review 2 times now. First was a 5 star, because I do love Vintage Woodwork and their stuff. But then my order arrived 3 days late, causing me to have to pay for contractors to just sit around for 3 days. But my crown mouldings are now installed, and I have to say, they look beautiful. So once again, bravo - good work Vintage Woodworks. Next time, please inform your customers if the items are arriving late.
October 25, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Jit,
Thank you so very much for the revised edit. We work very hard to keep our customers informed as to when they can expect their order. Sorry we let you down, but we are elated that once again you feel good about us!
The Folks at Vintage Woodworks
Check the order quantities.
You can do a fast check on the order and ask the costumer when you see some inconsistencies. We have to pay extra on shipment and time for one missing item. That support could result in a better recognizing and appreciation from your costumers. Your product is excellent. Thank you. I wonder if I can send a picture of my new porch.
October 25, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Jose,
Thanks so much for the suggestions and very glad you think the product is excellent. We try to do better each day than the day before and customer suggestions really help!
Yes, it's true some orders require extra shipping. Estimated shipping on our website works well for most orders but we are certainly aware it is not perfect. We have such a large selection of very different items (plus offering custom lengths in many items) that it's impossible to achieve a more accurate shipping estimate for some items without human review after the order is placed.
Of course, if additional shipping fees are required (only to cover what we are actually charged by the carrier), we do not consider it to be a firm order until the customer has ok'd the extra charges.
Hopefully you noted when ordering the multiple places we mention online that additional shipping fees may be required. The bottom line is that we would greatly prefer not to have to contact our customers asking for additional shipping, but if we don't cover our actual cost to ship we would have to increase the price of our products, as there is simply not enough profit margin in our products to subsidize shipping costs and still stay in business. The best solution we can offer at this time is the system we have in place. Thanks for understanding!
We would love to see a picture of your new porch. Please send.
The Folks at Vintage Woodworks
Great Product. Definitely would recommend.
I purchased tongue and groove wood for an entryway ceiling. It came out fantastic and looks awesome! Wood was well packaged and contained no damage.
October 25, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Betsy,
Yes, we can imagine how good that looks! Thanks for taking time to post your Review. It means a lot to us that you would recommend us!
The Folks at Vintage Woodworks
Very happy with their products
Very happy with their products. Excellent quality and very consistent. Wish the lead times were better but I understand the labor involved in creating these quality products. Will be making more purchases in the near future.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Mickey,
Yes, it does take longer to make a quality, consistent product. Since you plan to order again, we assume you agree it's worth the wait!
The Folks at Vintage Woodworks
Highly recommend for your period…
Highly recommend for your period remodeling projects. Quality materials and quality craftsmanship. Costumer service representatives are knowledgeable of their products.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Jeff,
Great to hear your comments and THANKS for the 5-star review! Your recommendation means a lot to us.
The Folks at Vintage Woodworks
I will definitely order materials…
I will definitely order materials again. Excellent service and product.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Al,
Thanks for sharing your high opinion of our service and product. We look forward to serving you again in the future.
The Folks at Vintage Woodworks
Good quality in all the products I have…
Good quality in all the products I have ordered over the years.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Le Nelle,
Thanks for the orders you've place over the years and for today's 5-star review!
The Folks at Vintage Woodworks
Great product!
At last a pretty finial for an outdoor post that won't split and peel. Great product: speedy delivery.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Elaine,
Glad you found the finials you needed and thanks for taking time to post this 5-star review.
The Folks at Vintage Woodworks
Quality & Service
I have used Vintage Woodwork twice and received top quality products and excellent service.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Richard,
Thank you for sharing with others (via this review) your experience with us. That you would take time to do so means a lot to us!
The Folks at Vintage Woodworks
Love my door and the process to get it…
Love my door and the process to get it was easy and fast.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Robyn,
Thanks for letting us know you love your new door and enjoyed our customer service.
The Folks at Vintage Woodworks
I ordered some thick azek trim that is…
I ordered some thick azek trim that is not available in my area (Northeast). I was given an honest delivery time of about 3 weeks The shipment was costly, but well documented and on time.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Stig,
We want to always be as accurate as possible when forecasting shipping lead times as we know that is helpful to our customers.
We do not always have sufficient stock of slower selling items, so glad the 3 week lead time worked for you.
The Folks at Vintage Woodworks
All went well
All went well. A few hiccups, but great service and consideration.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Dennis,
We are very happy you feel you had a positive experience - one deserving a 5-star rating.
Next time we'll try to eliminate any hiccups!
The Folks at Vintage Woodworks
I’m so happy Vintage Wood Works still…
I’m so happy Vintage Wood Works still had the Gable piece I needed to replace the one I bought from them years ago. It’s like the crowning touch on our Victorian house. Fast and easy to order and it was delivered as promised and in perfect condition. I highly recommend Vintage Wood Works!
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Maria,
We very seldom discontinue any product, as we know at some point in the future a customer may want to match ones they ordered before, even if that was many years ago.
The Folks at Vintage Woodworks
Bought a small item but was kept posted…
Bought a small item but was kept posted of when it would be shipped, etc. and was very satisfied with the piece. Found Vintage Woodworks on internet and was glad to know about the company as I have an old Victorian!
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Lee,
We are happy you found us and are pleased with the item you ordered. Thanks for posting this 5-star review!
The Folks at Vintage Woodworks
Great customer service and pricing.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Sally,
Thanks for the pat on the back! All of our customer service team work very diligently to provide the best service we can.
The Folks at Vintage Woodworks
Reply from Vintage Woodworks
Hi Emmy,
And we certainly love to hear that!
If more people realized just how much one of our screen doors would add to their pantry we bet we'd sell a lot more for that purpose.
The Folks at Vintage Woodworks
Excellent product at a great value.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Sheri,
Thanks for taking time to post your review. And thanks for rating us 5-star! Means a lot to us.
The Folks at Vintage Woodworks
I could not believe the care with which…
I could not believe the care with which my order was shipped. The item (14' custom porch handrail) was impossibly well protected. Great job.
October 24, 2018
Unprompted review
Reply from Vintage Woodworks
Hi Raymond,
As you discovered, our shipping department team works really hard to make sure each and every order arrives in top condition. Thanks for posting your review.
The Folks at Vintage Woodworks
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