Clearly A Scam
I ordered a navy blue, size men's large cotton sweater during Black Friday sales in November 2025 (as the result of a Google search for that item).
The sweater that was delivered (over 1 month later) was poorly made and included NO tags to indicate the brand, size, or material... however, it appears to be a size men's small or medium (based on measurements), some kind of wool blend, and a dark gray-blue color, not navy.
I sent an immediate return request email with a photo of the sweater.
The customer service response has been unhelpful and clearly designed to stall and deflect. They offered a 10% refund for me to keep the sweater they sent, and then told me that all return costs would be my responsibility, despite what they claim on the website about returns that are due to seller error (Direct quote: "Should your order arrive damaged, defective or not as ordered, please notify us immediately so we can put things right. In cases of damaged goods, seller error or defective products, return shipping will be covered by us, Vintares.") I still do not have a response that includes return instructions, nor any indication that Vintares is willing to issue a refund for this item.
December 29, 2025
Unprompted review