I have recently had a bad experience with Vinted. My parcel tracking showed problem with the parcel. I contacted Inpost to be told there was a problem with the shipping label and told to contact Vinte... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Online Marketplace
- Clothing Store
- Men's Clothing Store
- Used Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Vinted is a diverse community marketplace dedicated to making second-hand first choice. Every day millions of our members buy and sell pre-loved items across Europe. Sell without fees and browse unique, quality items – including fashion, electronics, home decor, pet supplies, and more.
Contact info
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your correct vision.
Thank you for your correct vision.
I am happy to be seller in VINTED! ❤️🌹❤️🌹
Absolutely fed up with the new sizing
Absolutely fed up with the new sizing, small is sizes 8 and 10, I’m a size 10, pretty much everything I click on is a size 8. Absolutely infuriating and ridiculous they changed the sizing who wants to sift through 2 different sizes
When buying items the delivery is…
When buying items the delivery is painfully slow and the so called "buyer's protection" is worthless
When selling getting your money is equally as slow, usually at least two weeks.
Makes eBay look excellent!!
Have only been selling items on Vinted…
Have only been selling items on Vinted over the last month and was amazed to see things I'd listed being sold on the same day. Ebay is never like this. The attention seems to have dropped off but it's nice to see that people are still viewing my items. Vinted has made
the whole process of selling very simple imo as every item i've sold has provided a qr code which I can simply scan in post office as I despatch my items. That bit is easy peasy. Altogether there haven't been any problems so far, touch wood. I do, however, also think Vinted could provide more customer service and make sure there is a genuine, real life person to ask queries of.
So easy to upload stuff
So easy to upload stuff
The delivery service is so easy
The customers are so kind and respectful
The refund is a bit complicated but easy at the same time
Just great
Great service and its fast
I love Vinted
Buying and selling is easy with Vinted
Buying and selling is easy with Vinted. No hassle unlike some other sites.
Amazing experience !!
easy to use!
The last 4 out of 5 items on Vinted…
The last 4 out of 5 items on Vinted have been fake. The site seems to accept this as there is no action taken against the sellers. I am closing account and staying with Ebay. Also when you have to return the items that are fake you meed to pay the postage. I am going to find out how i can take this further starting with trading standards.
Great Platform for selling
Great Platform for selling, Quick Easy and Fast functional App.
Vinted’s customer service is horrendous
Vinted’s customer service is horrendous,
I’ve had multiple issues with blatantly dodgy sellers and every single time I’ve gone to support, they’ve been completely useless. Not once have they actually stepped in and resolved anything properly. Instead, they hide behind generic responses and somehow manage to side against the person who’s actually done everything right.
It honestly feels like there are no real rules being enforced. Sellers can behave like complete cowboys — misrepresent items, mess people around — and Vinted just lets it happen. Meanwhile, if you’re the one trying to do things properly, you’re the one who gets screwed over.
There’s zero accountability, zero protection, and zero confidence in the platform. Calling it “support” is laughable — it’s more like being left to fend for yourself while they pretend to care.
At this point, using Vinted feels like taking a risk every single time. If something goes wrong, don’t expect any help — because you won’t get it.
everything is perfect as is
Perverted
I used to love vinted! I still use it sometimes but recently, I’ve noticed an influx of half naked women selling “tops” to perverted men. I’ve reported it a few times and they did nothing. Sadly, I’ve seen underage girls selling these things too and vinted still did nothing. I can’t support that.
Absolutely appalling experience
Absolutely appalling experience . Tried to sell a dress with no success. Thought I'd try again with a Dune handbag and matching shoes. They then blocked me as said I was selling fake goods! They were originally bought from Debenhams department store and were NOT fake . I tried to appeal and they have now banned me . Madness .I will stick with eBay in future (have over 500 positive feedbacks there)
App is so easy to use
App is so easy to use, so more inclined to buy and sell on here rather than anywhere else
What a fantastic way to recycle
What a fantastic way to recycle, great with keeping people up to date where their parcel is and when their sold items are. Love it.
Vinted
Really good place to buy and sell items customer service is also amazing and everyone so far is very polite and helpful
Too many fake ads
Too many fake ads, i go to the trouble of sending a link to the real ad, usually at a must higher price but they refuse to remove them, i can only assume its vinted staff that post them as they wont remove fake ads, shame i had to leave one star
Purchased something off Vinted which…
Purchased something off Vinted which was described as new.the item was a pair of trainers blue and white what was delivered was a pair of trainers and the soles was different colour also the seller painted the bottom of one shoe white so I pay postage both ways and buyer protection fee to Vinted I have contacted Vinted and they tell me to sort with the seller .DONT PAY BUYER PROTECTION AS THEY DONT GIVE YOU ANY
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








