Vinted UK Reviews 65,347

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers frequently highlight the platform's ease of use for both buying and selling, appreciating the straightforward process for listing items and the overall user-friendly experience. Many find the communication with other users smooth and the shipping process convenient and reliable, making it simple to sell unwanted items quickly. However, some people were dissatisfied with the customer service, describing it as unhelpful and often relying on automated responses that don't address specific issues. There are also concerns regarding delivery services, with some experiencing lost or delayed parcels and a lack of support from the company in resolving these problems. Additionally, some customers encountered issues with product authenticity and the company's handling of damaged items, particularly for sellers who felt unprotected.

What people talk about most

Product

People report ambiguous experiences with product. Many consumers express frustration with issues like items... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing extreme dissatisfaction.... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of use for both buying and... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers find the platform easy to use for... See more

Delivery service

Customers had negative experiences with delivery services. Many reviewers report issues with lost or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have recently had a bad experience with Vinted. My parcel tracking showed problem with the parcel. I contacted Inpost to be told there was a problem with the shipping label and told to contact Vinte... See more

Rated 3 out of 5 stars

Pros: Great and easy platform to use for buying and selling. Cons: Poor customer service. Only great when there’s no issue. Soon as there’s an issue, no compensation. No help. just deal with it.

Rated 3 out of 5 stars

Mostly i have a good time on vinted. I sell alot on vinted but when a problem dose occour sometimes vinted customer service is abysmal. I cannot stand companys that use an automated AI customer servi... See more

Rated 2 out of 5 stars

Started on vinted 2 weeks ago after a clear out of clothes. 1st package, gone missing, no tracking from INPOST. 30 days later no resolution. Decided to buy a printer to ensure barcode, name, address o... See more


Company details

  1. Online Marketplace
  2. Clothing Store
  3. Men's Clothing Store
  4. Used Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Vinted is a diverse community marketplace dedicated to making second-hand first choice. Every day millions of our members buy and sell pre-loved items across Europe. Sell without fees and browse unique, quality items – including fashion, electronics, home decor, pet supplies, and more.


Contact info

3.0

Average

TrustScore 3 out of 5

65K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely fed up with the new sizing

Absolutely fed up with the new sizing, small is sizes 8 and 10, I’m a size 10, pretty much everything I click on is a size 8. Absolutely infuriating and ridiculous they changed the sizing who wants to sift through 2 different sizes

April 29, 2026
Unprompted review
Rated 2 out of 5 stars

When buying items the delivery is…

When buying items the delivery is painfully slow and the so called "buyer's protection" is worthless
When selling getting your money is equally as slow, usually at least two weeks.
Makes eBay look excellent!!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Have only been selling items on Vinted…

Have only been selling items on Vinted over the last month and was amazed to see things I'd listed being sold on the same day. Ebay is never like this. The attention seems to have dropped off but it's nice to see that people are still viewing my items. Vinted has made
the whole process of selling very simple imo as every item i've sold has provided a qr code which I can simply scan in post office as I despatch my items. That bit is easy peasy. Altogether there haven't been any problems so far, touch wood. I do, however, also think Vinted could provide more customer service and make sure there is a genuine, real life person to ask queries of.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

So easy to upload stuff

So easy to upload stuff
The delivery service is so easy
The customers are so kind and respectful
The refund is a bit complicated but easy at the same time
Just great
Great service and its fast
I love Vinted

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

The last 4 out of 5 items on Vinted…

The last 4 out of 5 items on Vinted have been fake. The site seems to accept this as there is no action taken against the sellers. I am closing account and staying with Ebay. Also when you have to return the items that are fake you meed to pay the postage. I am going to find out how i can take this further starting with trading standards.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Vinted’s customer service is horrendous

Vinted’s customer service is horrendous,

I’ve had multiple issues with blatantly dodgy sellers and every single time I’ve gone to support, they’ve been completely useless. Not once have they actually stepped in and resolved anything properly. Instead, they hide behind generic responses and somehow manage to side against the person who’s actually done everything right.

It honestly feels like there are no real rules being enforced. Sellers can behave like complete cowboys — misrepresent items, mess people around — and Vinted just lets it happen. Meanwhile, if you’re the one trying to do things properly, you’re the one who gets screwed over.

There’s zero accountability, zero protection, and zero confidence in the platform. Calling it “support” is laughable — it’s more like being left to fend for yourself while they pretend to care.

At this point, using Vinted feels like taking a risk every single time. If something goes wrong, don’t expect any help — because you won’t get it.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Perverted

I used to love vinted! I still use it sometimes but recently, I’ve noticed an influx of half naked women selling “tops” to perverted men. I’ve reported it a few times and they did nothing. Sadly, I’ve seen underage girls selling these things too and vinted still did nothing. I can’t support that.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling experience

Absolutely appalling experience . Tried to sell a dress with no success. Thought I'd try again with a Dune handbag and matching shoes. They then blocked me as said I was selling fake goods! They were originally bought from Debenhams department store and were NOT fake . I tried to appeal and they have now banned me . Madness .I will stick with eBay in future (have over 500 positive feedbacks there)

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Too many fake ads

Too many fake ads, i go to the trouble of sending a link to the real ad, usually at a must higher price but they refuse to remove them, i can only assume its vinted staff that post them as they wont remove fake ads, shame i had to leave one star

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased something off Vinted which…

Purchased something off Vinted which was described as new.the item was a pair of trainers blue and white what was delivered was a pair of trainers and the soles was different colour also the seller painted the bottom of one shoe white so I pay postage both ways and buyer protection fee to Vinted I have contacted Vinted and they tell me to sort with the seller .DONT PAY BUYER PROTECTION AS THEY DONT GIVE YOU ANY

April 29, 2026
Unprompted review

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