Vinted Reviews 372

Vinted refused to refund me for a coat that never arrived even though I had bought buyer protection and the seller had said that the coat was lost by the shipping company. Their customer service is a disgrace and all of the replies are AI generated. Will never buy from them again.

I've several times have a return of goods and everytime there where lost. Vinted is playing a game and don't take responsability about thé losing or stealing. So they pay any damage or send thé goods back.

The worst customer service! I had the easiest issue on Earth, they could have solved it in seconds. Yet they acted like robots, not reading my messages with understanding. As a result, I had to close my account.

Terrible experience – no real customer support and unfair policies

I have been using Vinted for a while, but lately the service has become extremely unreliable and frustrating.

Packages are frequently lost or mismanaged, and when problems occur, Vinted offers absolutely no real support. Responses are slow, generic, and completely unhelpful.

I will give two concrete examples.

Some time ago I bought a Prada bag on Vinted for 60 euros. At the time of purchase, Vinted allowed the sale without any verification or control. Recently I tried to resell the same bag on Vinted, and suddenly my listing was removed because they claimed it was “fake”.
The problem is: when I bought it, no checks were made. When I asked for verification, Vinted did nothing. There are many fake products being sold on the platform without any control, yet I was not even allowed to resell the bag as a normal, unbranded item. Even when I removed the word “Prada” from the description, the listing was still deleted. This is completely inconsistent and unfair.

Another serious issue happened with a recent sale.
I sent a package correctly and on time. The buyer kept pressuring me, complaining that she couldn’t pick it up. Later she told me that the package had been collected by another person and was now lost at the pickup point. Under pressure and in good faith, I agreed to a refund – a big mistake on my part.

As a result, the buyer got her money back, I lost my item, and Vinted did absolutely nothing to investigate what really happened. They did not verify whether the buyer actually received the package, and they offered me no protection as a seller, even though I fulfilled all my obligations.

So in the end I was left with no item and no money.

This shows clearly how poor and unreliable Vinted’s system is. There is no proper customer protection, no real investigation when problems occur, and sellers are left completely alone.

I would actually like to continue using Vinted, because the platform can be useful and practical. However, Vinted urgently needs to apply fairer and more consistent controls, especially when dealing with users who have a long history of reliable transactions. Loyal and trustworthy members should receive proper support and protection instead of being treated unfairly or ignored when problems arise.

When things go well its great. However when it doesn't thats another story.

I am very disappointed with my recent experience using Vinted, particularly in relation to buyer protection, dispute handling, and pricing transparency.
I purchased several items that were listed as being in very good condition. Two of the items received had multiple undisclosed stains that were not mentioned in the description and were not clearly visible in the photos. I raised the issue promptly under Vinted’s item not as described policy and provided detailed photographic evidence.
Despite this, Vinted refused to cover return postage and insisted that I pay again to return items that were incorrectly described. I was repeatedly advised to negotiate return costs directly with the seller, even though the seller had explicitly requested no further contact and reacted negatively when contacted initially. This placed me in an unreasonable position and undermined the purpose of buyer protection.

In addition to this, I experienced a separate issue with pricing transparency. At checkout, Vinted displayed that I had saved €3.59 on shipping as part of a promotion, yet this amount was still deducted from my balance. When I queried this, it was treated as correct policy rather than a potential error. From a consumer perspective, this is misleading, as the price shown did not match what was actually charged.

I requested a reference number for my complaint so that I could refer the matter to the Competition and Consumer Protection Commission (CCPC). No reference number was provided.

Overall, this experience has left me with little confidence in Vinted’s buyer protection, dispute resolution process, or pricing transparency. Buyers should be cautious, as the platform does not appear to meaningfully support consumers when listings are inaccurate or when pricing displayed does not match what is charged.

Absolutely rubbish and scam. Just registered to see what kind of platform it is got blocked absolutely no reason. What scammers

The most useless evil company ever when it comes to buyers. Entire business should be illegal, and we should all work towards shutting that app down.

First of all they charge a fraudulent “Buyer Protection Fee” with every purchase that raises and lowers as they see fit (but rarely lowers). Except this offers no real protection as the buyers are given 0 support and forced to jump through hoops and holes like circus monkeys only to never receive their full refund, nor have their appeals taken seriously, and end up having to pay their insane shipping fees (that also rise mysteriously) TWICE on items that they were so obviously scammed on.

I purchased a cardigan from an evil scammy Vinted User (@emmacavalle - DO NOT SHOP THERE‼️) and prior to purchase I explicitly asked twice whether a button was missing because from the images it seemed that way but I wanted to be sure. She assured me several times that no buttons were missing and that the item was in perfect condition. This was a lie. I received my package later to open it and find a severely pilled and defective product, as well as evidence of a missing button.

I immediately took pictures, gave detailed information and put in my refund request only for the perpetually malfunctioning Vinted app to delete half my image evidence for no reason. Thus I had to go directly to support to ensure the images were in the system so my refund was processed properly. Support sent AUTOMATED replies over and over asking for the same useless item information like sizing and measurements when the real issue was defects. I never got to speak to a real agent before my refund request was CANCELLED by Vinted and the evil scammer got my money.

I did everything by the book, stayed within their insane timelines and look what happened! I was one of their most loyal customers and had even spent nearly €1000 on their site, something I now thoroughly regret because all that “Buyer Protection” bought me nothing at all. I now have to do a chargeback with my bank which will lead to them getting salty and banning my account even though I was the victim in this entire scenario. I will lose my shop and followers all because they were too stingy to cover €8 worth of shipping. Evil evil evil company and app, shop eBay, Depop, literally anywhere else !

Vinted are OK until something goes wrong. Vinted are quite often no help and just don't want to know where any dispute is involved.. Be aware with my recent experience Vinted said when I complained to them many times about receiving a ladies jacket clearly advertised in the mens section and of course expected a mans jacket! They found in favour of the seller so I am left with a jacket that is of no use to me.
So its OK selling woman's clothing in the mens section !!
Be very aware ☹

The Relist Scam: Vinted's way of doubling their fees on your mistakes "Vinted refused a refund for a jacket that was four sizes smaller than the listing stated. Their official solution was for me to 'relist' it. Translation: 'We want you to sell a misdescribed item so we can collect a SECOND Buyer Protection Fee from the next victim.' They are enabling misleading sellers and then profiting from the fallout. The whole platform has gone mad. Don't waste your time or money."

A buyer failed to collect the item I sold to them and Inpost collected it from the locker 01/12/25. I have never received my return (09/01/26) and Inpost said their contract is with Vinted and cannot investigate on my behalf. I have contacted Vinted repeatedly and keep getting fobbed off. “ It shows returned”, “give it more time”, “it’s in transit” etc. It is clearly lost! Their platform is so frustrating to get a human representative and when you get to that chat, it states you may have to wait up to 48 hours for a human. So that means you have to leave the web page and keep checking if someone has responded. If you check and they have, you have to go through the whole rigmarole again to get the chat ball rolling again. Terrible seller service and I will keep going until I get my refund and never use this platform again. Please avoid if a seller.

Vinted buyer protection does not protect you in any way. I was told I have to cover return shipping costs despite the item being significantly not as described! My partner is waiting over a month for something to be returned, there are no shipping updates at all. In the beginning I had a pleasant experience but it has gone downhill very fast.

Useless, lose items , allow sellers to be ripped off by buyers with no consequences, DOGS

I was banned from the platform straight away for selling pole dance boots. No reason was provided to me rather than stating that it was fraud.
I do own the item and I was looking to sell it, however, they banned my account permanently without the possibility to appeal that decision and without a possibility to create another account.
Just wow...
The worst experience ever.

Unfortunately I have no option of giving 0 stars.
BUYERS BEWARE on electrical items. Item ordered and never received, Item signed for by unknown person at unknown location, Vinted take full payment as the item was only declared as never received and not faulty. (Postage insuranace was paid for)ABSOLUTE SCAMM BUYERS BEWARE

Sold items. Delivery took ages. Then we're not picked up according to vinted. Over a month has passed and I have sent items I have not been paid for and now today I have been advised the transaction has been suspended whatever that means. Would never use the app again.

Absolute 0% buyer protection and nothing but incentives for fraudulent sellers to try and scam people.

Made to lie the cost of returning an item that was falsely advertised, which is illegal under consumer law in U.K, Ireland and E.U.

My money was taken over one month ago. On recommendation from support, I sent the item back to the seller through registered post at nearly 50% the cost of the item, only for support to then tell me after showing them proof of delivery that they do not acknowledge the proof and believe its still in transit.

Customer support are an absolute disgrace. As soon as you present them with anything they find difficult to explain they either stop responding or send automated responses and close the chat.

As someone who has both purchased and sold from Vinted multiple times items ranging from €2 to +€200, avoid! The issues I’ve had are numerous and at this point they massively outweigh any positives and benefits of an app like this. Vinted themselves take very little responsibility and interest when something goes wrong and getting refunds for lost packages, broken items etc borders on impossible with how difficult they’ve made it. I’m not sure how they’re allowed to operate anywhere with the kind of practices they have.

I brought a pair of new 'Dr martens' which were stated as real, however found out at the Dr marten shop they were counterfeit but because the 48 hours to report an issue had passed vinted gave me no protection and now am stuck with these fake Dr martens as a present for someone, it's illegal to sell counterfeit items so I'm not sure how vinted can get away with it and not offer a refund, you have no consumer rights that would exist on eBay buying from vinted.

Vinteds customer service is awful. I sent an item to France in September. It was not collected and shipped back to Ireland only to then be sent back to france. I contacted vinted numerous times. They kept telling me to get back to them after a certain date which they kept extending. They then said I never collected the item when it landed in ireland. It was not available for me to collect. They also said I did not contact them in time which was not true. They repeatedly responded to my queries with pre written responses. Eventually after a lengthy period of back and forth messaging with customer service, I contact Vinted legal. They eventually decided to refund me the price of the item to which they claimed was a gesture of goodwill. I had followed all procedures and the item was lost in transit but vinted refused to accept any responsibility for the issue and tried repeatedly to lay the blame on me. While there is buyer protection, there is no such option for sellers.