Vinted Reviews 372

No refund, no any responsibility from Vinted. They just make their money. Company is registered in Lithuania. My staff was fake. Also high prices for deliveries.

Vinted is fine until you have a problem and then the customer service is beyond dire. I am waiting for a refund on a coat that I returned over a month ago. I sent it recorded and had a message to say it had been delivered to the address provided and yet I am still waiting. Truly appalling.

I sold a tracksuit on this website in October and now it’s December . I sent it to the girl I told her there was a fault in it but it appeared there was more. Which I don’t understand how because I had a picture before I sent it and it looked great . The lady cancelled the order when it came but never sent it back. She took my money and my tracksuit . This has to stop it’s all over social media people doing this . Vinted need to figure something out as this is unfair and I’m short 26 euro and a juicy tracksuit. Vinted are completely unwilling to help

I’m sharing my personal experience with Vinted to warn other sellers.
I sold an item, provided proof that it was collected, yet my funds were withheld. Vinted then awarded the buyer the funds, despite me providing proof that the item had been collected from the buyers selected collection point. The buyer deleted their account once I asked her to go back to the store to review CCTV of the person collecting the parcel, which I informed Vinted about before they awarded the seller my funds. Vinted stopped responding to me despite evidence being provided.
Sellers should be aware of how disputes are handled and consider the risks.

Be very careful with this company - you are made to feel that you have a safety net with buyer protection - the reality is that when things go wrong there is no recourse to a refund. The item I recently purchased arrived broken and useless and the seller has requested return shipping knowing that the cost will be more than the item is worth. Vinted’ “insurance” doesn’t cover it either. So I’ve lost my money and Vinted will release funds to the seller automatically in 5 days.

Vinted allowing scams! So my buyer claimed that her Evri parcel wasn’t at the post office (tracking stated that it was). So this went on for 3-4 weeks so she then contacted Vinted who refunded her. Then I got a notification that the parcel has been collected by her. I’ve contacted Vinted multiple times and get the same generic reply. Basically as the items been collected there’s nothing they can do. So I’m left without the item or a refund whilst the buyer has the item and a refund! It now of course is too late to leave her a review too so she has 5 star rating on there. I think this can only happen at parcel shops because the Inpost lockers seem to return items if they’re not collected within a few days.

I got hacked, possibly by Vinted.
I got logged out from my account after a £22 refund from a scammer seller that tried to sell me a counterfeit item. I could not log in for two days.
When I finally logged back in all my listings were wiped off, all my bought items disappeared, all my save money from sells were lost. I don’t know how somebody can steal my account as I have security codes that i receive on my email, unless someone from Vinted done that to steal my money.

Please AVOID THIS PLATFORM. SCAMERS SCAMERS SCAMERS

I followed Vinted’s process exactly and still lost money due to poor seller protection and inconsistent decision-making.

I sold an item which was sent through Vinted’s verification hub, exactly as instructed. The item passed verification and was confirmed to be in the condition it was sold. I have clear photographic evidence of the item’s condition before shipping.

After the buyer received the item, they took over 24 hours to raise an issue and repeatedly changed their explanation of what was supposedly wrong with it. During this time, the item was returned stained, something that was not present prior to sale and which significantly reduced its value.

Despite:
• the item passing Vinted’s own verification process
• clear before-and-after photographic evidence
• inconsistencies in the buyer’s claims

the return was still approved, and I was told my evidence was “not sufficient,” with no clear explanation of what seller protection actually applies in practice.

As a result, I am left with a damaged, devalued item through no fault of my own, despite fully complying with Vinted’s rules and using their verification service.

This experience has made it very clear that:
• verification does not protect sellers
• buyer claims are prioritised even when inconsistent
• sellers bear the financial loss even when buyers damage items

I will not be selling high-value items on Vinted again, and I strongly caution other sellers to understand that passing verification does not mean you are protected.

Opened an account and got bad straight away. Very strange! Have been selling on eBay and Etsy for years, never had I such bad experience as with Vinted. Don’t even waste your time to register. To make it short, unprofessional!

I have bought item through vinted app and item arrived was clearly replica as I have original bought in the store so I know how it should look alike! Waiting for vinted to respond on my query and resolve this issue 🙄

Customer support is useless.

Completely unregulated site for scammers avoid.

SCAMMERS SITE: Wish I could give ZERO stars. Ordered a coat off a seller in France. It landed in Ireland then was stopped by Vinted who requested it back, never communicated this to me, never refunded me but blocked me instead. So the money I paid is gone. The coat has disappeared and the seller has no idea what's going on, I managed to contact them through my friends account. Vinted have gone dark after one generic reply to say they'll escalate from Max, now no replies to 8 follow ups. 110% a scammers website. AVOID LIKE THE PLAGUE

Terrible customer service. My package got lost customer got refunded and vinted refused to investigate with their carrier. Do not use this app.

Stay away from Vinted.
I have had a few good experiences with great sellers who delivered lovely items in the exact conditions described. However, I recently placed an order from France that was listed as “new without tags” and instead received a very old jacket with clear signs of prolonged use. The seller even had the audacity to claim that the damage wasn’t there before and must have happened during delivery!

Vinted’s customer service is completely seller-centred. They expected me to return the item at my own expense despite the fact that I was clearly scammed. The seller would probably come up with another excuse if I returned it anyway. I will be deleting my account.

Sides with a seller selling fake items. Do not use.

They held my money after selling, and they haven't paid me.

I joined Vinted with a correct Irish address, Irish Eircode, and the intention to sell from Ireland.
Instead, Vinted placed my account into the wrong shipping zone, giving me UK-only shipping options that do not work in Ireland.

I contacted support multiple times, provided screenshots and clear explanations, yet every reply I received was a copy-paste answer that ignored everything I said.
Agents repeatedly gave me false information, claimed everything was “correct” when it clearly wasn’t, and eventually closed the case without solving anything.

At one point, they even told me to delete my entire account and start again, losing all my listings — just to fix their own technical mistake.

After days of back-and-forth, Vinted still refused to acknowledge the problem or escalate it to someone capable of fixing it.

This was genuinely the worst customer service experience I’ve had with any selling platform.
Complete incompetence, zero accountability, and absolutely no willingness to help.

I’m done with Vinted — and I would strongly advise others to avoid the frustration and stay away as well.

Worst possible site. Beware, they just punish the buyers and make them pay for the return ticket, even if this is seller’s fault.

Bought a coat for 70 euro and it never arrived. Gave it 25 working days and then raised concern on day 26 as required by Vinted website only to be told by them that transaction was complete and they were full of 'empathy' . Raised several more complaints but there was nothing they could do!!! So much for the mandatory buyers protection!