Vinted IT Reviews 

I'm convinced that Vinted is a very user-friendly and pragmatic European market that really helps to mitigate the today's throw-away mentality

Great networking but customer service is really bad, only AI.

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**An extremely disappointing and concerning experience.**

My Vinted account has been permanently blocked for alleged “fraudulent activity,” without any specific facts, evidence, or explanation being provided to me.

Such an accusation is particularly serious. However, despite my repeated requests, Vinted has never been able to explain what I was actually accused of. Even after sending a registered letter, I received no response whatsoever, which clearly reflects the level of customer service and respect.

This is not the first time. A few months earlier, a listing concerning a pair of glasses had already been removed. I requested the reasons for this removal, including supporting photographs of the item and justification for the decision. I never received any response.

The only items I was selling came from a family inheritance. Despite this, my account was permanently closed without any meaningful explanation.

What is most concerning is that it appears almost impossible to communicate with anyone capable of properly reviewing the case. The responses seem standardized and never address the essential questions: what specific facts are being alleged? What evidence supports them? On what basis is such a serious accusation made? There are, however, European legal provisions stating that such practices are unlawful (Regulation (EU) 2022/2065 of the European Parliament and of the Council – Digital Services Act), which does not appear to be respected in relation to unjustified account closures.

A platform that accuses a user of “fraud” should be able to clearly explain its decision and provide a genuine opportunity for an effective appeal process. In the absence of transparency, trust is lost. It is a fundamental legal principle that the party making an accusation must provide proof.

This is my factual experience.

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The possibility of selling throughout Europe is excellent, the translation into all languages ​​is good, I think it is the future of sales between private individuals

Following my previous review, unfortunately I have experienced another series of problems.

A seller did not collect the returned parcel, so it was sent back to me. I am currently abroad and unable to collect it. In any case, I am no longer interested in the item. Although I returned it correctly and within the required timeframe, my refund has remained blocked for weeks while I wait for customer support to resolve the situation.

At the same time, one of my buyers received the wrong parcel at a collection point and immediately opened a claim. After I asked for photos of the parcel, she realised that the mix-up had happened at the collection point. The following day she confirmed that she had received the correct item and that everything was fine. Both of us informed Vinted immediately. Nevertheless, my payment remained blocked for several weeks while I waited for a response from customer support.

This experience showed me how easily a transaction can be suspended, even when the seller has done everything correctly. Since then, I have started documenting every step of the packing process. However, I am still concerned that it may not provide much protection if a transaction can be suspended before the facts are verified.

Customer support remains largely automated. Response times are long, and even when several people confirm that an issue has been resolved, payments and refunds can remain blocked for weeks.

These experiences have significantly reduced my confidence in using Vinted for higher-value transactions. From now on, I will only sell lower-value items on the platform and choose other channels for more expensive pieces.

Flawless transaction, no issue, shipment method is outstanding

It's really easy to sell many things on vinted, but sometime you have to sell some items on a very low price because othere people list it at very low prices (even when the item is still new).

Vendere attraverso questa piattaforma è come giocare alla roulette russa.
Non c'è il benché minimo supporto in caso in cui i corrieri facciano male il proprio lavoro e anche inviare rupetuti messaggi mostrando foto di etichette di spedizione e pacchi è inutile perché, quando va bene, risponde un bot, altrimenti annullano di loro iniziativa le transazioni e perdi l'oggetto che hai venduto e i soldi.

Selling via this platform is like playing Russian roulette.
There isn’t the slightest bit of support if the couriers do a poor job, and even sending endless messages with photos of shipping labels and parcels is pointless because, at best, a bot replies; otherwise, they cancel the transactions on their own initiative and you lose both the item you’ve sold and the money.

They are trafficking children into the open market I don’t need to know that my rubics cube is 2 years old I just refuse to make a $1900 purchase on a toy consciously knowing that it’s a 2
Year old child. What happened to society that desensitized people to ignorance

After more than five years as both a buyer and seller on Vinted, maintaining a 5-star rating, dispatching quickly, responding promptly and regularly uploading new items, I have to say the experience has become increasingly frustrating.
Selling now feels less like a marketplace and more like a battle against an algorithm that nobody understands. No matter how fairly items are priced, how good the photographs are, or how active you are on the platform, visibility appears inconsistent and sales have become extremely difficult to achieve.
Equally disappointing is the customer service experience. Communication often feels automated, impersonal and unnecessarily stern. Rather than fostering a positive community, many messages come across as warnings or threats, even when users are simply trying to follow the rules and use the platform correctly.
Shopping and selling should be enjoyable. Instead, the experience increasingly feels like navigating a maze of restrictions, checks and automated responses, with little transparency and limited human support when issues arise.
Vinted has built an impressive platform, but somewhere along the way it seems to have forgotten that behind every account is a real person. Loyal users deserve better visibility, better communication and customer service that feels helpful rather than punitive.

At this point, I have one lost package, one order stuck in a locker without a PIN code to retrieve it, and one order which was collected only to be suspended, so now the seller cannot get paid. Maybe Vinted works well in other countries, but it’s a completely disaster in Italy due to the unreliable InPost system. And now that Vinted is using AI agents, it’s impossible to resolve any issues. I would not recommend Vinted unless you are shipping directly to your residence. They’ve managed to suck the fun out of shopping.

Easy to use and make business !

I've been using Vinted for about three years, mainly as a seller, and overall, I have not had major problems. Most of my negative experiences involved items that were significantly more worn than described or packages that were poorly prepared for shipping. For example, I once received a cashmere sweater packed in a thin plastic bag with almost no protection.

My main concern, however, is Vinted's handling of potentially counterfeit items.

Recently (around May 25, 2026), I reported a Tod's bag that appeared obviously suspicious. What made the case particularly concerning was that the listing did not include a single original photograph showing the brand logo, serial details, or any other identifiable features to help buyers assess authenticity. In my understanding, this should not meet the platform's own standards for luxury listings.

After reporting the item, I received a response stating that no violation had been found. The seller remains active.

I am not claiming that every suspicious item is necessarily counterfeit. However, when a luxury item can be listed without clear photographs of identifying details and reports are dismissed without meaningful explanation, buyers are left to assume the risk themselves.

My impression is that Vinted's priority is facilitating transactions rather than actively protecting buyers from questionable luxury listings. Experienced users may be able to spot problems, but less experienced buyers could easily struggle.

I still use the platform to sell my own items, but I have become increasingly cautious about purchasing luxury goods through it.

I have been on Vinted for years and have 42 five‑star reviews, yet this is the worst experience I’ve ever had on any selling platform.

I received a package that arrived completely empty. I even recorded myself opening it because it felt far too light to contain anything. I contacted the delivery company immediately, but they refused to give me the shipment weight and said Vinted must request it. That information alone would prove the parcel was empty from the start.

Vinted promised a response within 48 hours, but it has now been an entire week with no contact, no update, no help, nothing. I have provided all evidence and still have been completely ignored.

Because of this lack of support, I am now forced to contact the police and have already spoken to my lawyer. I never expected to be treated like this after years of being a loyal, highly rated user.

I strongly warn others: do not buy expensive items on Vinted. If something goes wrong, you may be left completely alone.

the app blocks accounts without giving users a clear reason.
At first, I was confused about why my account got blocked, but after checking Trustpilot, I realized I’m not the only one. So many people are complaining about the exact same issue.

This is the first time I’ve seen an app that blocks legitimate users while allowing scammers and people who constantly beg for money to stay active.

It’s honestly ridiculous. The app is a complete failure and seems to operate backwards. If they keep going down this path, their downfall won’t be far away.

Customer service is the worst I have ever experienced!
My PRO account has been repeatedly and unjustifiably blocked without real reason. In all cases, Vinted later admitted it was an error, but only after the restriction had already ended, meaning lost income with no remedy. A few days later it happened again, again confirmed as a mistake.

They publicly state PRO sellers can sell commercially, yet PRO accounts are still blocked for “commercial activity” based on unverified reports, often without proper review.
My account has been also blocked several times for “copyright infringement of photos”, in other words for using stolen images, even though I have never used any third-party photos, not even AI-generated ones. All images were my own!! Despite this, no one even performed a basic check, such as a reverse image search, to verify whether the photos actually exist elsewhere online. There was no review at all, only immediate restriction.

There is no real support: tickets are closed, issues are not properly checked, and communication is purely template-based. Overall, the handling of PRO sellers feels inconsistent and not in line with how a professional platform should operate.

Great! I love this app. Very secure.

my experience is an history in the ecologic and nature world ,I begun conserving ,restoring and recicling materia in 2008 ,in early age by old Vintage shirt from my father that touch me , I have vision that awares me to compreend what the cycle of life creation and death is , and see up on this world the unbalance and unknowlegble ways of the human tru the excess consuming and waste ,so I diced to explore this areas ,raise markets and do something important as example to apply energy towards this and make some Re-evolution all this years. that when I met your company Vinted and I as happy to know ,that was beings, doing and building the some reality as me in another form. so I keep in touch and matain the connection,
so a few years ago I'm been using your channel for the pourpous of care and Sustanibility , to gave a new life to things that will serve and be complement part of the basic necessities of daily life. Grattitudeto All for everything you carry and do for the community , don't forgot THe LOve and CAre is the highest foundation to Sustain the Principle .