Vinted SE Reviews 

5,629
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 608 reviews, reviewers had a great experience with this company. Customers find it remarkably smooth and completely safe to buy and sell second-hand items, truly appreciating how wonderfully simple the entire process is from the initial listing to the final delivery. Consumers frequently mention that communication is clear, shipping is easy to arrange, and the platform makes clearing out unused belongings effortless. Some people were dissatisfied with customer service, describing unhelpful automated responses, prolonged delays, and significant difficulties when trying to resolve urgent account problems. A few reviewers also experienced frustrating account restrictions, unexpected profile bans, or trouble withdrawing their funds without any meaningful assistance.

What people talk about most

Product

Consumers find product to be a mixed experience, as while some reviewers highly recommend the platform for... See more

Website

Customers had ambiguous experiences with website, as while some reviewers praised the simple and quick... See more

Customer service

People report negative experiences with customer service, highlighting that support is virtually non-existent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the cheap, fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Vinted works well in almost all aspects. Connects people to be able to buy from eachother through long distances with a good range of categories and specifics about the product. My only downside about... See more

Rated 4 out of 5 stars

I like the platform, makes it really easy to be a part of the circular economy and save some money doing it. I experienced a real high selling a lot of stuff in the beginning (10+ items in just a few... See more

Rated 4 out of 5 stars

I think it is very easy to put an item up for sale, but have noticed that you should put a few items up at one time. I put around 20 up for sale and the once that did not get sold quickly, seem to be... See more

Rated 4 out of 5 stars

Most well but something you could change is that there's the option of buying 2 or more items from the same seller at the same time so you don't have to pay twice for postage.


Company details

  1. Online Marketplace
  2. also in
  3. Clothing Store
  4. Men's Clothing Store
  5. Second Hand Store
  6. Vintage Clothing Store
  7. Women's Clothing Store

Written by the company

Vinted är ett inkluderande community och en mångsidig marknadsplats som strävar efter att göra andra hand till ett förstahandsval. Miljontals medlemmar över hela Europa köper och säljer begagnade saker hos oss varje dag. Sälj avgiftsfritt och fynda unika kvalitetsartiklar - på Vinted hittar du allt från mode, elektronik och heminredning till husdjurstillbehör och mycket mer.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(5,629)

1,866 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and simple app

It’s an easy app and simple ways to connect and shop or sell and buy.
Much easier than facebook marketplace etc.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Zero buyer protection. No response from Vinted for weeks

A seller sent an item that was SNAD. The vinted team claim to respond within 48 hours. It was been weeks. Both the seller and myself keep contacting them to get a shipping lable. They are holding money for an item that needs to be refunded. Zero protection offered despite payment.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Blocked without giving me a reason.

I registered at Vinted and put two articles for sale. I immediately got blocked "due to probable fraud" without further elaboration.

I contacted customer support, asking for the reason, sending pictures of me and the articles I wanted to sell.

After more than a week they replied with a fix message that my account will remain blocked- no further elaboration why.

I will make my sales on eBay or other platforms instead. Vinted is a bad joke.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to use to be a part of the circular economy

I like the platform, makes it really easy to be a part of the circular economy and save some money doing it. I experienced a real high selling a lot of stuff in the beginning (10+ items in just a few days), but now it's quite slow (unsure if this is by design or just what I offer 😅). The application is easy to use.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Bargains in lots of diffrent items

It makes it easy for me to use both as a seller and a buyer! Ordinary people sharing all kinds of items, in all kinds of price range.
If you like to brows around, and make nice bargains, Vinted is a very nice app for that!

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service – Buyer Protection is a scam!"

UPDATE 12/7: Still ZERO response from Vinted after 12 days. The scammer 'becca1111' is STILL active on the platform scamming others with fake items, and Vinted is still withholding my return shipping fee. Complete silence and negligence!

I bought a pair of Celine sunglasses that turned out to be a cheap, mass-produced counterfeit. Even though I paid for Vinted's "Buyer Protection", their support completely ignored my fraud report for over a week.Because of their extreme delay, the scammer was able to exploit the system and force me to pay for the return shipping. I even had to get the post office staff to film the packing process as an official witness because the seller lied and claimed I sent the wrong item.Now, Vinted has finally approved the counterfeit claim but they still deducted 30.50 DKK from my original refund amount! They are forcing me, the victim of a scam, to pay for shipping costs because their own support team failed to respond in time. To make matters worse, Vinted has NOT banned the seller. They are actively letting this scammer keep their profile active to continue selling fake items and scamming other innocent buyers.This has caused me immense stress and anxiety. Absolutely unacceptable behavior from a multi-million dollar company.

June 30, 2026
Unprompted review
Rated 2 out of 5 stars

Well it's great and not great!

Well it's great and not great.

From what I understand the seller has no protection, only the buyer. That doesn't sound great.

I've sold on other sites before where there's and equal protection for both parties.

If I sell a fully functional product the buyer should not be able to say that they haven't received it or that it's broken and just get the money back!

Several times people scam like this. If I have evidence that I have sent it I should be protected as well since I'm a private person and not a company and should not have that same policy. If I have to refund the money I have lost my product and the money so I lose as the seller!?

Doesn't sound great.

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping glitch and useless support

If I could give zero stars, I would. There is a massive, systemic technical failure with Vinted’s integrated shipping labels on the Sweden-to-Poland route that they completely refuse to acknowledge or fix.
I have now attempted to ship the exact same parcel to a buyer TWICE. Both times, Vinted's automated system generated a flawed label that caused the package to be immediately rejected at the border and marked as 'Return to Sender' through no fault of my own or the buyer's.
Instead of addressing the software glitch or offering actual support, customer service hides behind unhelpful automated bots and copy-pasted scripts. They have completely stripped frontline agents of the ability to offer manual overrides, discount vouchers, or shipping solutions to compensate for their own platform's incompetence. If you are buying or selling cross-border between Sweden and Poland, avoid this app unless you want your items stuck in a perpetual return loop while a bot tells you to wait weeks for a resolution. Utterly ridiculous.

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Steer away!!!!

They withhold money and your product from you if the buyer complains. They give no explanation and then never reply at customer service. Never experienced a worse customer service as it does not reply at all.

June 26, 2026
Unprompted review

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