Vinted SE Reviews 

I am extremely disappointed with Vinted. I have recently paid for bumps/showcase for my new listings again, but the promotion is not working at all. The view count is extremely low—compared to previous times, the results are several times worse. Furthermore, my previous paid promotion was a total failure and gained literally zero traction.
​I am paying real money for tools that are not being delivered properly. To make matters worse, I have already submitted multiple requests through the app asking the team to investigate this matter, but I have been completely ignored. No response for days!
​This is an absolute breach of service. I expect Vinted to either fix this technical bug immediately or refund my money for the non-functioning promotions. My Vinted username is hannabrezel

Easy always quick never any problems
Very satisfied

1. You'd choose a method of delivery when checking out but they don't always stick to that either.
2. I contacted customer support regarding an order that was sent 6 days after payment, took 15 days in total to be delivered at an ombud, and their response was "Unfortunately, we have well-defined procedures from which we cannot deviate. It's not that we don't want to help you, but we are governed by well-defined rules." Which is a whole lot of nothing!

Easy to sell and buy. Have had much more luck selling through vinted then through other sites.

I would give minus if I could.
Using a delivery service that does not deliver at all, however claims to have delivered.
Several times. I got no items and no refund despite buyer protection.
Be aware. Do not use this service.
They have no customer service at all, nowhere to actually complain other than AI. Impossible to make them understand. Use other services!

Jag har använt Vinted för att sälja kläder och har nyligen haft en mycket negativ upplevelse av deras tvistlösningsprocess.

Jag sålde en oanvänd Lululemon-tröja. Efter att köparen mottagit varan hävdade hon att den var oäkta. Vinted öppnade då ett ärende och begärde dokumentation.

Jag skickade in:

* bilder från annonsen,
* digitalt kvitto,
* foto på det fysiska kvittot,
* samt ytterligare information om köpet.

När detta inte ansågs tillräckligt kontaktade jag Lululemon direkt. Efter att ha granskat mina underlag bekräftade Lululemon skriftligen att kvittot motsvarar en verklig transaktion i deras system, att köpet genomfördes i deras Alexandria Outlet Store i Sydney den 18 december 2024 och att kvittot innehåller den produkt jag sålt.

Trots denna verifiering beslutade Vinted att varan inte verkade vara äkta. Köparen återbetalades och fick samtidigt behålla varan eftersom returen aldrig fullföljdes.

Det mest frustrerande var att Vinted aldrig verkar ha bemött eller kommenterat verifieringen från varumärket självt. Istället fick jag upprepade standardsvar med samma formuleringar.

Jag accepterar att företag ibland måste fatta svåra beslut i tvister, men jag förväntar mig att dokumentation faktiskt granskas och att beslut motiveras på ett transparent sätt. I detta fall upplever jag inte att det skedde.

-In English-

I recently had a very disappointing experience with Vinted’s dispute resolution process.

I sold an unused lululemon top through the platform. After receiving the item, the buyer claimed that it was counterfeit. Vinted then opened a dispute and requested proof of authenticity.

I provided:

* photos of the item,
* a digital receipt,
* a photo of the original physical receipt,
* and additional information regarding the purchase.

When this was still considered insufficient, I contacted lululemon directly. After reviewing my documentation, lululemon's Resolutions Team confirmed in writing that:

* the receipt corresponds to a genuine transaction in their system,
* the purchase took place at their Alexandria Outlet Store in Sydney, Australia on 18 December 2024,
* and the receipt contains the exact product I sold ("Ribbed Softstreme Asymmetrical Long Sleeve in Bone, size M").

Despite this verification from the brand itself, Vinted maintained that the item "appears not to be authentic." The buyer was refunded and allowed to keep the item because the return was never completed.

What I find most concerning is that Vinted never addressed or commented on the verification provided directly by lululemon. Instead, I received repeated standardised responses stating that the item was not authentic.

I understand that marketplaces must investigate disputes and protect buyers. However, I also expect evidence to be reviewed objectively and decisions to be explained transparently. In this case, I do not feel that happened.

As a seller, it is extremely frustrating to provide receipts, purchase records, and brand verification, only to have those documents seemingly disregarded while losing both the item and the payment.

Here it is possible to buy and sell excellent used clothing and other stuff without paying extra for marketing etc.

The layout is very simple to use and it is easy to create a post.

Shipping is made easy too!!!

l really like Vinted is a second hand app that you can sell products and buy from other

Thats why l give Vinted a FIVE star rating

Toppen! 🔥🔥🔥

All purchases have been as described, and it great condition.

A good app that gives you access and opportunities.

Good but I wish people didnt sold shein clothes and lied about it.

When I boost a product nothing happens. I don’t see no change

Vinted is very good when you need some easy cash or just want to clear out your house and get money for old things

I love VINTED so much

It has a lot of different categories and settings you can choose from to show more of the details of what you’re selling. Easy to use as well!

Great community and plattform to sell new or used items, most sellers/buyers are honest. Customer service is really slow (they say they answer within 48h, took them 6 days for my issue….) and not really providing quick resolutions.

Such an easy way to sell and buy clothes!

Highly recommend Vinted, so easy to use the intuitive app and shipping is made so smooth.

I do not like that girl and boys clothes are separated. It would be good if you could search in both “baby clothes for girls and baby clothes for boys” at the same time. It doesn’t matter which sex it is when you are looking for small shoes.