Alessandro was so approachable and a pleasure to work with when I inquired about a dove necklace. Vintouch’s handcrafted pieces are made with exceptional care and artistry. I have several beautiful pi... See more
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Excellent product at a great price. Lovely blue cameo earrings, wife is super happy. Customer Service superb. Nothing was too much trouble. Kept me informed and updated, goods arrived on time, nicely... See more
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I ordered a pair of earings for my daughter for her brithday. They are stunning! The pictures online do not do them justice. The quality and beauty are top notch. I will definately order from this... See more
Unfortunately, the stone was lopsided in the setting and this was a gift so I didn’t feel 100% on giving it but couldn’t wait any longer for shipping. Quality was nice but final stone setting came way... See more
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Company details
Written by the company
Vintouch is an Italian jewelry brand that celebrates the heritage of craftsmanship and design defining the tradition of Made In Italy worldwide. We believe that jewelry is a way to connect with other people through joy and beauty, and must be masterfully handcrafted to last in time. Based in Torre del Greco, Naples - the homeland of coral and cameo jewelry manufacturing - Vintouch collections focus on a contemporary approach to classic jewelry design through the use of high-quality raw materials and traditional techniques that are passed down from father to son. Each piece is individually handmade in our own workshops in Italy, mainly using the bezel-set technique, which consists in wrapping the stones in precious metal so that it's securely fastened into place. This extraordinary technique allows us to make each of our pieces one-of-a-kind, since no two can be exactly alike in their design, thickness, curvature and contour. Since being founded in 2015, we've been constantly committed to strike a balance between design and manufacturing excellence, with the aim to create jewelry pieces that empowers and endures, with a major focus on ethical sourcing of the raw materials and pursuing environmental sustainability during each step of the manufacturing process.
Contact info
Viale Cristoforo Colombo, 30, 80059, Torre del Greco, Italy
- +39 0818810110
- customercare@vintouchjewels.com
- vintouchjewels.com
4.6
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Gift
The earnings is very good but the delivering method was very bad and late .
February 14, 2025
Reply from Vintouch Jewels
Hi Ahmed, many thanks for the feedback. We're sorry for the issue with the late shipment, will do everything to improve our service in the near future!
Trustworthy business, good customer service
All my questions were answered in a friendly and patient way. They are quick to respond and the order came in well-packaged.
I will definitely order here again, the earrings are stunning.
January 30, 2025
I absolutely love the Cameo earrings I…
I absolutely love the Cameo earrings I received they are going to be my dream wedding earrings.
I reached out to Vintouch for some questions before they arrived and I had a great experience. They were so quick to reply and lovely to deal with.
January 23, 2025
Beautiful Boutique Pieces
Great customer service and beautifully crafted earrings. The team were able to convert the earrings I wanted to clip ons and very excited to wear these for my wedding.
January 30, 2025
So perfect.
I absolutely love my cameo ring that I got from here. My grandmother used to wear one when I was growing up that was given to another relative when she passed. So when I saw this I knew I had to get it and every time I wear it I think of her. The craftsmen ship is wonderful and it was packaged so wonderfully and was quick to be delivered and communication was great. It’s such a wonderful ring and I love that I’m supporting a business that really care about what they make. Will definitely be shopping from here again.
January 7, 2025
Reply from Vintouch Jewels
Thank you for sharing the story behind your purchase!
The necklace is very beautiful however…
The necklace is very beautiful however it broke within a day or two. My daughter had to fix it. Very disappointing
December 14, 2024
Reply from Vintouch Jewels
Dear Tracy, thanks for your review. We're truly sorry to learn that you've experienced problems with your order.
We'd like to remind you that our jewelry come out with a one-year-warranty so that we would have happily exchanged/repaired your damaged piece at no costs.
If possible, we would greatly appreciate if you could send us some photo of the broken piece under this review or directly to customercare@vintouchjewels.com - this would help us to understand the problem and would allow us to improve our services in the future.
Best Regards
Great service and great looking ring.
December 17, 2024
Beautiful jewellery
Intricate beautiful jewellery, great quality, at least as beautiful as in the pictures - I think even more beautiful. I'm delighted!
December 2, 2024
An underwhelming experience
I ordered a "Matilda Cameo Necklace" as a gift when it was at a discount price. The order stayed at "awaiting fulfillment" for about a week until I decided to contact Vintouch Jewels on September 5th, about a week after I made my order. They answered that the shipping will start the next day, and I was hopeful. On the next day, the shipping status was updated: it was on its way from Naples, Italy to Plovdiv, Bulgaria.
A few days later, the shipping company (FedEx) updated its package tracking status to show that it will arrive September 13th. On September 13th, the last shipping status update was that it had arrived in Vienna, Austria the same day. Nonetheless, the prediction from FedEx was that it will arrive on the 13th at 10 p.m. at the latest. In the end, it arrived in Plovdiv on the 17th. But let's say that this is not the fault of Vintouch, but of FedEx.
As to the necklace itself is relatively well-packaged, although somewhat crudely. The cameo is evidently low-quality. It lacks detail, the material is so blatantly cheap. But considering the very low price, it is about as much as you would expect, though I definitely would not describe it as "masterfully handmade", which are the words that begin the description of Vintouch on their website.
The redeeming factor is that it is from Italy. If I had purchased the same thing from a local (Bulgarian) jewellery store, it would've been a massively disappointing present to give to anybody.
September 8, 2024
Reply from Vintouch Jewels
Dear Antoine, thanks for taking the time to share your feedback. We’re sorry your experience didn’t match your expectations. It's very unusual to us and we'll use your opinion to take actions to improve in the future.
We are sorry that the shipment has taken so long, though it was clearly stated on our website that orders placed throughout the Summer Sale would have been processed starting by August 26th. Since each of our jewelry is strictly handmade, it may take up to 7 working days to realize it and given the high volume of orders we've got in August, it's taken longer than usual.
About the cameo, we respect your opinion though we are pretty sure that you could not have purchased a similar handmade from sky blue jasper ware cameo from any local jewelry store because we're the only firm to make this special kind of cameo jewelry. We don't expect everybody likes our jewelry, but thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations.
The service was excellent and my…speedy service
The service was excellent and my daughter absolutely loved her earrings
Lots of people asked where they were from
August 29, 2024
Great shop for a special gift
Great shop for a special gift. The staff was very helpful assisting in the delivery and timely responding to requests.
I ordered a ring as a birthday gift and was very high quality and delicately made.
August 6, 2024
Purchased earrings for my wedding and…
Purchased earrings for my wedding and they shipped instantly and arrived so quickly. Communication was excellent
July 26, 2024
Really beautiful ring
Really beautiful ring, the sizing was perfect. I have never seen a ring like this- it’s gorgeous and the quality is superb. For the price, it’s a bargain. Extremely fast shipping.
July 22, 2024
Great communication
Great communication ,
Made a size thet wasn’t advertised ,
Thankyou
June 24, 2024
Beautiful jewellery and excellent service
I bought the pearl eye bracelet for my wedding and asked to chance it for a smaller size. The service I received was amazing. Alessandro was very polite and helpful. I now have 3 bracelets, earrings and a necklace from Vintouch… I love their Jewellery!
April 8, 2024
I had some problem with the shipping…
I had some problem with the shipping and the team solved it and were very fast and interested. I adore the jewels, the designs are unique and the quality is amazing, i have a little collection now and love them.
March 18, 2024
Sorry
Sorry, but after 2 months of regular use my earring broke in two pieces.
The chain of für necklace broke after one week
February 28, 2024
Reply from Vintouch Jewels
Hello, thank you for sharing your experience, we are sorry to hear about that.
I'd like to inform you that your jewelry is two year guaranteed so you just have to send us an email to customercare@vintouchjewels.com providing with pictures of the damages and we will happily proceed with a repair/replacement of your pieces.
We look forward to hearing from you.
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