So far so good. Pre ordered my flooring at an excellent price. I was able to do this despite slightly exceeding the end of sale date. Friendly staff too. Can't wait for this to arrive!
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See what reviewers are saying
Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... See more
Company replied
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... See more
I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... See more
Company details
Information provided by various external sources
Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.
Contact info
United Kingdom
- vinylflooringdirect.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Haven’t put them down yet but they look…
Haven’t put them down yet but they look great and seem very solid so should make a very nice and firm floor.
I collected the tiles from the warehouse and the collection was seemless.
Very efficient.

Reply from Vinylflooringdirect
I tried placing an order twice and paypal took my money but when I went to check with you twice you said you had no knowledge of the order and could nothing take it up with PayPal, not at all helpful.
I tried placing an order twice and pay with PayPal, PayPal took my money

Reply from Vinylflooringdirect
Sent the wrong sample reordered the…
Sent the wrong sample reordered the right one which has a marble effect black vein sent me plain piece of flooring with no black vein anywhere

Reply from Vinylflooringdirect
Speedy delivery of samples requested
Speedy delivery of samples requested, would not hesitate to use this company if Mrs can make her mind about which one she likes.

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Reply from Vinylflooringdirect
The collection process went smooth
The collection process went smooth. Satisfied and highly recommended.

Reply from Vinylflooringdirect

Reply from Vinylflooringdirect
I ordered two tile samples.
I ordered two tile samples. They were so quick on arriving and packed well. Thank you for your service.

Reply from Vinylflooringdirect
Awful customer service
I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE
Awful customer service
I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE
Easy transaction AAA
Sample from VFD
I have only ordered a sample from company which was delivered quickly the product looks good quality

Reply from Vinylflooringdirect
Quick delivery of samples
Quick delivery of samples. Excellent quality from what we saw. Seems easy to click together.

Reply from Vinylflooringdirect
I ordered some samples of LVT floor…
I ordered some samples of LVT floor they were quick to arrive. They look and feel really good quality. The only problem is I can’t decide what colour I want.

Reply from Vinylflooringdirect

Reply from Vinylflooringdirect
Perfect
Really good quality product beautiful colour true to website excellent value for money

Reply from Vinylflooringdirect
Received sample thanku
Received sample thanku. With old fashioned pine furniture it didn't match my decor so now looking for colour on the floor.

Reply from Vinylflooringdirect
We got a free sample
We got a free sample, very good quality better than expected. Glad we got the sample as colour was not right for what we wanted when we put it down.

Reply from Vinylflooringdirect
Very nice flooring and very good price
Very nice vinyl flooring and good price. Very good service and quick delivery.

Reply from Vinylflooringdirect
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