Vinylflooringdirect Reviews 

123
•
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

So far so good. Pre ordered my flooring at an excellent price. I was able to do this despite slightly exceeding the end of sale date. Friendly staff too. Can't wait for this to arrive!

Rated 1 out of 5 stars

Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... See more

Company replied

Rated 5 out of 5 stars

From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... See more

Rated 5 out of 5 stars

I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... See more

Company details

  1. Flooring Store

Information provided by various external sources

Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.


Contact info

4.2

Great

TrustScore 4 out of 5

123 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(123)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Haven’t put them down yet but they look…

Haven’t put them down yet but they look great and seem very solid so should make a very nice and firm floor.
I collected the tiles from the warehouse and the collection was seemless.
Very efficient.

March 5, 2026
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Reply from Vinylflooringdirect

We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.

Rated 1 out of 5 stars
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Reply from Vinylflooringdirect

Thank you for your feedback. We’ve checked our records and cannot find any order under your details. To ensure your safety and avoid any potential scams, could you please double-check that the order was placed with us?

If it was, please send us the PayPal transaction details so we can investigate further and resolve the issue. We want to make sure this is sorted as quickly as possible.

Rated 3 out of 5 stars

Sent the wrong sample reordered the…

Sent the wrong sample reordered the right one which has a marble effect black vein sent me plain piece of flooring with no black vein anywhere

January 29, 2026
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Reply from Vinylflooringdirect

We’re very sorry for the confusion with your sample. Some pieces may not show the black vein as prominently due to the way the flooring is cut, which can result in natural variations. We understand this can be disappointing and appreciate your patience.

Please contact us directly, and we’ll be happy to help ensure you receive pieces that meet your expectations.

Rated 5 out of 5 stars

Good aftercare

Good customer aftercare , Nice friendly people on the phone

January 29, 2026
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Reply from Vinylflooringdirect

We appreciate your kind review!

Rated 5 out of 5 stars

I ordered two tile samples.

I ordered two tile samples. They were so quick on arriving and packed well. Thank you for your service.

December 9, 2025
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Reply from Vinylflooringdirect

We’re so happy you enjoyed it

Rated 1 out of 5 stars

Awful customer service

I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE

August 28, 2025
Rated 1 out of 5 stars

Awful customer service

I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Sample from VFD

I have only ordered a sample from company which was delivered quickly the product looks good quality

August 28, 2025
Unprompted review
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Reply from Vinylflooringdirect

Thank you for taking the time to rate our service.

Rated 5 out of 5 stars

Quick delivery of samples

Quick delivery of samples. Excellent quality from what we saw. Seems easy to click together.

July 27, 2025
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Reply from Vinylflooringdirect

Thank you for your time and for taking the time to rate our service. We truly appreciate your feedback.

Rated 5 out of 5 stars

I ordered some samples of LVT floor…

I ordered some samples of LVT floor they were quick to arrive. They look and feel really good quality. The only problem is I can’t decide what colour I want.

July 28, 2025
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Reply from Vinylflooringdirect

Thank you for your time and for taking the time to rate our service. We truly appreciate your feedback.

Rated 5 out of 5 stars

Perfect

Really good quality product beautiful colour true to website excellent value for money

June 4, 2025
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Reply from Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Rated 5 out of 5 stars

Received sample thanku

Received sample thanku. With old fashioned pine furniture it didn't match my decor so now looking for colour on the floor.

June 7, 2025
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Reply from Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Rated 5 out of 5 stars

We got a free sample

We got a free sample, very good quality better than expected. Glad we got the sample as colour was not right for what we wanted when we put it down.

May 30, 2025
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Reply from Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Rated 5 out of 5 stars

Very nice flooring and very good price

Very nice vinyl flooring and good price. Very good service and quick delivery.

May 29, 2025
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Reply from Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

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