So far so good. Pre ordered my flooring at an excellent price. I was able to do this despite slightly exceeding the end of sale date. Friendly staff too. Can't wait for this to arrive!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... See more
Company replied
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... See more
I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... See more
Company details
Information provided by various external sources
Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.
Contact info
United Kingdom
- vinylflooringdirect.co.uk
4.2
Great
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The absolute worse flooring ever
The absolute worse flooring ever! We haven’t had it a year and it’s snapped chipped and cracked in many places even though it’s advertised as hard wearing would not recommend this company also as they try blame the fitting. Take your money else where.
May 16, 2024
Unprompted review
Fabulous- prompt and efficient service…
Fabulous- prompt and efficient service and top quality products
May 2, 2024
Good telephone service
Sorina took my order for lvt efficiently and applied a discount to the well priced tiles.
April 19, 2024
Unprompted review
Good price.
Good price.
Good communication.
Delivered on time and very well packed.
Would definitely recommend and would look on this site first next time I need a floor. Thanks.
March 31, 2024
Great job by Sorina from Customer services
I have called to Customer Services of VinylFloorinDirect and spoke to Sorina. She is a best example of how Customer Services representative should be. She managed even to arrange some discount for me.
April 12, 2024
Unprompted review
Good choice of flooring
Good choice of flooring. Easy ordering and quick delivery. Was kept informed about delivery with a very helpful driver. Overall very pleased.
April 4, 2024
Very easy order process on the phone
Very easy order process on the phone. Had to call as unable to arrange delivery to Scotland on website. Good price.
March 29, 2024
Unprompted review
I am very happy of the vinyl floor I…
I am very happy of the vinyl floor I have ordered from this company.
Colour exactly like on photos, great service, good contact with the seller, very good quality in good price.
Thank very much! :) Highly recommended.
March 15, 2024
Unprompted review
Very helpful over the phone
March 11, 2024
Unprompted review
really quick service
February 26, 2024
Good value for money
Good value for money, helpful advice (Roque) and excellent customer care. Will be using again for sure
February 21, 2024
Unprompted review
Great quality flooring at good prices
Great quality flooring at good prices. Ordered LVT twice through this company. Easy to fit and looks brilliant
January 31, 2024
Unprompted review
Telephone call with company
Telephoned as the producted I wanted didnt appear to be available online. Spoke to a lovely lady who checked for me and advised me when the stock was coming in. I was able to pre order this priduct and secure the current offer. Very helpful and friendly service.
January 13, 2024
Unprompted review
Very professiofliinal and spot in with the…
Very professional and spot in with the price and quality
December 27, 2023
Very helpful customer service
Was in contact with a lady named Sorina during my visit. Very helpful and very friendly and able to answer all my questions while able to give me knowledgeable information about what I was looking for specifically. Highly recommend her.
January 8, 2024
Unprompted review
Very quick and efficient
Very quick and efficient, had a few questions which were answered very promptly.
Company was recommended by my brother, so can confirm that the flooring is good quality even before we have purchased! Highly recommended
January 8, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.