I only gave it one star because I could not go on with the review unless I gave it at least one. Scammers and thieves, that's my personal opinion. Long delivery waits, sketchy info about merchandise,... See more
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I followed the instructions for personalisation. It was all individual words/names except for 3 2 worded phrases. 2 phrases were kept together and the other was split up into 2 separate words which ar... See more
Do not order from Violet & Grace. They ship from a local Amazon dealer but you cannot return to Amazon, only to their Chinese Manufacturer. The quality and fit of the product is low rate. I watched... See more
This is the second time we've ordered from Violet Grace, both word cloud gifts. Like the previous one, this one (a spitfire) came out beautifully just as anticipated. My only slight criticism is that... See more
2.4
Poor
260 reviews
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Lovely card
Lovely card. Really unique as personal words can be used for such a wonderful occasion as the birth of a baby.
August 12, 2022
Still waiting for replacement... shockingly bad customer service!!
I ordered the item on 8th July as a birthday present for my girlfriend on 15th July. When I had not received it by 12th I checked the tracking only to find out it had been delivered to somewhere near Greater Manchester and not where I live in Southern England.
I contacted them by email as it was the only way of communicating, explaining the situation, only to get a reply to say that it had been delivered to the correct address and that I should check with my neighbours.
I then screen shot the tracking showing the actual delivery area and sent back to them. I did not get a reply till the following day stating they would send another out to me which if they had believed me the day before I could have possibly received on my girlfriends birthday.
I emailed on 14th asking when I could expect to receive the replacement and could I have the tracking details, but as of 16th July I have heard nothing from them.
Their customer service is shocking and the saying that the customer is always right clearly doesn't matter to them as they didn't believe me when I said I hadn't received the item.
I won't ever buy from here again and I will encourage others not to either.
If I could give 0 stars I would!
Update 21st July
Finally received the replacement today, unfortunately a week late for when I needed it for.
July 16, 2022
Reply from Violet Grace
We are very sorry for the hassle that occurred with this order. Steven didn't get the level of service we aim for or normally achieve.
The original order was shipped on time and to the correct address. Unfortunately the Shopify app displayed a different delivery address to the one supplied.
Even though Royal Mail's website showed this as delivered to the correct address we sent another free of charge.
Again the replacement appeared to show as delivered to the wrong address on the Shopify app.
We managed to get GPS delivery confirmation from Royal Mail that again it got delivered to the correct address and this time it finally turned up. Oddly after the stated delivery time and date.
This was not a case of believing the given information. It was a case we were chasing this up with Royal Mail to try and get the original print delivered on time. When this was unsuccessful we happily sent another. There would have been little point sending another if it was somehow going to the wrong address on the other side of the country.
On this occasion we can only apologise for our website partner for giving the wrong information on the app and our delivery partner Royal Mail, for losing the first print.
It would seem to be that one in thousands of orders where there were several points of failure out of your control and we could not resolve them in a satisfactory way.
Brilliant service and lovely products
July 12, 2022
Absolutely Perfect!
July 8, 2022
The picture received was great and…
The picture received was great and quick and reliable service.
July 3, 2022
Fabulous customer service
Fabulous customer service and lovely word print, just as I wanted.
June 29, 2022
perfect
perfect , fast service , very quick polite response to a query via email.
Exactly as I ordered , well packaged .
June 28, 2022
A lovely present idea
A lovely present idea. Great service and speedy delivery and will definitely order again.
June 22, 2022
Great product
Lovely bespoke product, easy to order, good value for money, and delivered quickly
June 11, 2022
Great item much better than I expected
June 10, 2022
Perfect
Great for bdays annversays or just to say you care I have ordered a few and just ordered 2 more value for money and so many to choice from even told my friends about the site when I have givin them as gifts as ask where I had got them from will keep usein you many thanks
June 8, 2022
Fantastic personalised gift for a…
Fantastic personalised gift for a friend and excellent quality. the gift arrived so quickly.
May 20, 2022
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