Violeva Reviews 120

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the user-friendly nature of the product, finding it easy to use and set up. Many people are pleased with the aesthetic appeal of the product, often describing it as beautiful, stylish, and elegant, and enjoy the variety of available watch faces. The battery life is also frequently praised, with many consumers reporting long-lasting charges. However, some people were dissatisfied with the customer service, citing a lack of responsiveness and difficulty in getting issues resolved. Reviewers often struggled to contact the company directly, experiencing unanswered emails and unhelpful automated replies. There were also concerns regarding product quality, with some customers reporting issues like chargers breaking, watches malfunctioning after a short period, or problems with the watch band's security and design.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the watch's elegant appearance,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the watch's stylish... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the watch easy to set up and... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report that their emails and social... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report extreme difficulty reaching... See more

Based on these reviews

Rated 3 out of 5 stars

While I love the watch. Customer service not so much. While ordering on my phone I noticed after placing my order that I had accidentally checked a box to order a duplicate band. I wrote right away an... See more

Rated 4 out of 5 stars

really love the size and the clock face—it looks great and is easy to read. The only reason I’m taking off one star is that it can be a bit tricky to put on. I’m planning to look into a different stra... See more

Rated 4 out of 5 stars

I love my Violeva watch!! My previous "well known brand" smartwatch had less than 24 hour charge time and so that was paramount in choosing another watch - I get between 5 and 7 days before I have... See more

Rated 4 out of 5 stars

I love the look of the watch, lightweight and stylish compared to my Fitbit. I do find the daily calorie expenditure to be off in comparison to other smart watches. Seems to only calculate my calories... See more


3.1

Average

TrustScore 3 out of 5

120 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Watch is terrible! SCAM

Watch is terrible. Don’t buy! Customer service sucks. They say you have 14 days to return but they won’t return your message for return instructions.I wouldn’t even give a single star but I had to so the comment portion will show up. SCAM!!!

October 25, 2025
Unprompted review
Rated 2 out of 5 stars

Lovely watch, bad software

This is my second watch.
First one lasted 8 months. This one, the same. Constantly trying to reboot, no longer speaking to app, and customer service, useless.
Lovely watches. Let down by bad software and customer service
At £90 I expect more than 8 months
There won't be a third watch

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

This was a Birthday gift for my wife

This was a Birthday gift for my wife. She loves it. Could you email me a pdf instruction manual for the watch as the manual that comes with the watch has print that is far too small for old eyes.
Thanks much.

October 17, 2025
Unprompted review
Rated 3 out of 5 stars

While I love the watch

While I love the watch. Customer service not so much. While ordering on my phone I noticed after placing my order that I had accidentally checked a box to order a duplicate band. I wrote right away and it took a week to hear back. Basically told I couldn't return it. Once received I reached out again and was told the same thing.

September 12, 2025
Unprompted review
Rated 4 out of 5 stars

really love the size and the clock…

really love the size and the clock face—it looks great and is easy to read. The only reason I’m taking off one star is that it can be a bit tricky to put on. I’m planning to look into a different strap for better comfort. Also, there was one day when my step count didn’t register, which was disappointing since I’m trying to increase my steps each day as I prepare for my upcoming Camino walk.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Defective battery. No customer service.

The watch itself is beautiful. I love the thin design, the watch band. However, the battery on my watch only lasts 5-7 hours and that's basically if I don't look at the time and don't use any of the features. I tried at least 3 times to get ahold of customer service and received an automated reply each time indicating that someone would respond. It's been at least 2 months and I have received no response or assistance. I asked about returning it, and no response. BE WARNED!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

VERY happy customer!!

Absolutely love the round watch face! It stands out, looks elegant and so far (after owning it for 9 months) I haven’t had a single issue with the colour on the watch face or any technical issues! Due to working in hospitality, I often get the metal band wet and am ordering a replacement only due to it have a VERY slight discolouration in some places - although it is barely noticeable! I decided to continue using the current one while working, and use the new one when out and about. I also have the silicone band which I wear to the gym, however I love the style and appearance of the metal too much to wear the silicone band at work. I receive compliments time and again about my Violeva! I was initially quite sceptical, however for such a great price I thought it was worth a shot - I have absolutely not been disappointed. Very user friendly and it holds good charge! Happy customer here!!

January 22, 2025
Unprompted review

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