vipgateway.co.uk Reviews 

4,884
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,884)

1,638 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

From the first enquiry into leasing a vehicle, I was contacted by Steve Tranter senior sales person. I have to say I was really pleasantly surprised. Steve was very professional and really listened to my requirements which sort of helped me with my decision to lease a vehicle.Steve arranged everything and explained the process to me. Once I had selected my vehicle I was passed over to the sales team. Summer McCafferty, Summer was very efficient and I have to say, she explained the whole process, her instructions regarding form filling and documentation were outstanding (even the mistakes made by myself were explained precisely) and dealt with very professionally. I would certainly recommend VIP gateway to my friends and family and would certainly recommend Steve Tranter and his sales team.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Danica was amazing from start to…

Danica was amazing from start to finish, was so lovely to speak to and made everything simple and easy. I have never leased before and she made the whole process easy to understand, such a straight forward process.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really nice service from a fantastic team…

Really nice service from a fantastic team. Helped guide me and help me with my first lease. Patrick in particular was so helpful and knowledgeable, specially as our situation was a little bit more complex than normal.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Cash was truly amazing from start to…

Cash was truly amazing from start to finish, very helpful, not pushy at all which is very important when considering options. He explained all the different options clearly. Communication was fantastic and I would highly recommend Cash to help anyone find their next car. Defo an asset to VIP gateway. Excellent and stress free service all round.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Easy to use process and cheapest deal on the market so very happy. Steve T managed the process throughout and also prompt in responses which was appreciated, recommended

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent company to deal with. Prompt, polite and efficient with initial contact and this continued throughout negotiations and quotations. Customer service at it's best thanks to my point of contact Cash Burns. Cash was extremely helpful, respectful and made me feel valued.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with VIP Gateway

Very happy with VIP Gateway. In particular Steve Tranter was very efficient friendly and ensured we got the vehicle we wanted. Excellent communication would highly recommend.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were met. Highly recommend VIP Gateway for your car leasing needs. Car arrived this morning and I'm loving it already (Omoda E5 Knight). Thanks for your help team!

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! My sales person, Patrick Reddington through VIP Gateway, kept me updated, and secured a great deal. Professional, transparent, and easy to work with — highly recommended!

August 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look