VIP Pro Moving Reviews 138

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and careful handling of belongings, making the moving process smooth and stress-free. Many people highlight the excellent service, noting that the teams are punctual, accommodating, and go above and beyond expectations. The user experience is consistently described as positive, with consumers appreciating the ease and speed of their moves. However, some customers also noted issues with the service, such as movers forgetting necessary equipment, leading to delays. A few other people also noted concerns regarding pricing, with some experiencing discrepancies between initial estimates and final costs. Additionally, some reviewers reported damage to their furniture and belongings, and a minority expressed dissatisfaction with the movers' experience level and occasional rudeness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and care... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers found the pricing reasonable,... See more

Product

Clients share ambiguous opinions on product handling and packing. Some customers praised the efficient... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their moving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with many movers and this crew was great. My foreman was Murat Legenda and his coworker Mansur. - both were fast, efficient and professional without compromising attention to detail.... See more

Rated 5 out of 5 stars

Great experience with very professional team from VIP Pro Moving. 3 great guys led by Urmat came right on time, took great care of our furniture and went out of their way to make this moving experi... See more

Rated 5 out of 5 stars

We just used VIP Pro Moving and we couldn't have had a better experience. The prices were extremely reasonable the service was topnotch. John, Mansur and Murat were the best team of movers. They sho... See more

Company replied

Rated 5 out of 5 stars

Arseny, Eric and John were the BEST movers we have ever had!!! They. Were polite, efficient and worked miracles getting a couple of beds upstairs that seemed impossible. We have moved several t... See more


Company details

Written by the company

VIP Pro Moving proudly brings over five years of dedicated and professional moving services to the greater Los Angeles area. Throughout our years of experience, we have honed our skills to offer an exceptional and seamless moving experience tailored to meet the unique needs of every client. We specialize in a wide range of moving services, including local moves, residential relocations, commercial and office transitions, and apartment moves, ensuring that no matter the size or scope of the move, we are equipped to handle it with expertise and care. Our team of highly trained movers takes pride in providing meticulous attention to detail when handling your belongings, ensuring that everything from fragile items to bulky furniture is transported safely and efficiently. At VIP Pro Moving, we understand that moving can be a stressful process, which is why we offer additional packing and unpacking services, allowing our clients to focus on settling into their new space while we take care of the logistics. Whether you’re relocating to a new home, office, or apartment, we strive to make the process as smooth and stress-free as possible. What sets VIP Pro Moving apart is our unwavering commitment to delivering top-tier customer service. We believe that every client deserves access to premium moving services, regardless of the size or distance of their move. That’s why we prioritize fair and transparent pricing, with no hidden fees or unexpected costs. We provide upfront quotes so that our customers can feel confident that they are receiving honest, competitive pricing for the services we offer. Our goal is to not only meet but exceed expectations by providing a personalized moving experience that caters to the specific needs and preferences of each client. With years of experience, industry knowledge, and a focus on customer satisfaction, VIP Pro Moving has become a trusted name in the moving industry within Los Angeles. We continue to build on our reputation for reliability, professionalism, and exceptional service, ensuring that every move is handled with the highest level of care and attention. Whether you’re moving locally or need assistance with packing, our team is ready to help you every step of the way, ensuring that your move is efficient, smooth, and stress-free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt and Efficient

The team was very prompt. They moved efficiently and safely. The team was super helpful. This was the perfect service for me and my move!

July 26, 2025
Rated 1 out of 5 stars

Terrible experience

Terrible experience – would not recommend

I had a really disappointing experience with this moving company. The estimate they gave me was nowhere near the final cost – I ended up paying double what I was originally quoted. We had a project manager who had detailed information about our condo size and even photos of our place, so there’s no excuse for how far off the estimate was.

On moving day, the crew showed up and immediately said the truck wasn’t big enough for our furniture. Then they told us we needed three movers instead of the two we had scheduled. The third person who eventually showed up wasn’t even a proper mover – just a "helper" – yet we were charged full three-man labor rates.

The whole thing felt disorganized and misleading, and it turned into a much more stressful and expensive move than it needed to be. I absolutely would not recommend this company to anyone.

July 4, 2025
Rated 3 out of 5 stars

Mixed Feelings

Our movers were very kind, effective, and efficient. However, they forgot nearly everything that was needed for the job, which likely caused them to take longer then needed. They forgot to bring two TV boxes, hanging sticks for the wardrobe boxes, actually boxes to help us pack items, and one of their toolboxes. All of these were part of the agreement before we booked, and resulted in the move taking more time than necessary.

July 24, 2025
Rated 2 out of 5 stars

Careless

Multiple pieces of furniture were ruined. My couch has scuffs and an orange stain that was not previously there. Additionally my tv cabinet was pushed and now doesnt close properly, and the insert for my table was dented after it was dropped.

July 21, 2025
Rated 5 out of 5 stars

Sean and Dustin are amazing

Sean and Dustin were friendly, communicative, helpful, and efficient. The U-Haul people forgot to unbolt our two U-Boxes but they had the tools to open them. They finished unloading and setting up our bed in 2.5 hours. Would definitely hire again!

July 19, 2025
Rated 5 out of 5 stars

It was a good experience

It was a good experience. Aron and Habib were very helpful. The only thing I expected differently was having tools. I expected them to bring electrical drills which would have made the furniture assembly a lot faster. Nevertheless, would surely recommend them!

July 12, 2025
Rated 3 out of 5 stars

Good communication, not the most careful employees.

Starting with the good, communication and prefesionalism of this company and their employees are superior. They were punctual and came prepared with all of the tools and wrapping needed for the job. The negative side and why I'm leaving 3 stars is I had one piece of antique furniture that needed extra care and wrapping, they were informed of this item and reminded of it at pick up, yet they did a very poor wrap job on this item and ended up chipping paint off where their metal dolly came in contact with the piece unprotected. A wall was scuffed pretty bad too at the new house. Tried to make arrangements with the company for what sort of compensation even a small amount and I have yet to hear back from them in over a week. You get what you pay for.

July 2, 2025
Rated 5 out of 5 stars

Awesome movers

VIP Pro movers are the best movers I have hired for relocation needs. They were extremely careful, safely wrapped all of my items, and took the very best care moving my most valuable items. They showed up early, and completed my move in quickly. The rate was very reasonable for all of the work they did. I rate them at - A+++++!

July 9, 2025
Rated 1 out of 5 stars

WORST MOVING COMPANY

WORST MOVING COMPANY
they left behind many of my boxes and my stuff went missing. When I called them they keep telling me they are trying to find a resolution and still waiting for a resolution!

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

They were great came early ended early…

They were great came early ended early and we're happy to do whatever was needed I felt very comfortable having to move all my stuff and helping me get one mess complete and done and nice and neat in my new place

January 25, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent work

Professional, careful, fast and efficient workers. There is a 3-hour minimum, so expensive (by my standards) for a relatively small job. But the guys did a very good job moving a heavy recliner, plus paintings and art work.

January 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look