Virtually There® Reviews 460

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, reliability, and ease of setup, often highlighting the smooth and swift onboarding process. Many people appreciate the helpful and professional staff, noting their attentiveness and quick response times to queries. The customer service is frequently described as exceptional, with individuals feeling well-guided and supported throughout their interactions. However, some people were dissatisfied with specific aspects, such as issues with package handling and unexpected charges for services they were automatically subscribed to. A few customers also mentioned misleading information regarding post-scan services and occasional unresponsiveness from the support team.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and timely service,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team's professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

User experience

People report positive experiences with user experience. Many customers found the setup process incredibly... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently signed up for a virtual address with Virtually There, and the experience couldn’t have been smoother. From start to finish, Maya was wonderfully kind, patient, and attentive; she made every... See more

Rated 5 out of 5 stars

Have been using this service for a year now and when I had some issues with the website, I was looked after by Jack straight away. Very reasonably priced for the high level of service you receive when... See more

Company replied

Rated 5 out of 5 stars

Today was my first time registering for my own virtual office, and I thought it was going to be a daunting process but actually it was smooth as butter! They are at hand to answer any questions and I... See more

Company replied

Rated 5 out of 5 stars

The guys are helpful and the service is great but I just learnt that they’ve been sending me communications to an online portal that I knew nothing about. Those communications would have been better... See more

Company replied


Company details

  1. Virtual Office Rental
  2. Business to Business Service

Written by the company

Virtually There is the UK’s trusted provider of virtual offices, registered office addresses, and call answering services designed to help small businesses, startups, and entrepreneurs work smarter. With premium business addresses in London, Manchester, Birmingham, Bristol, Edinburgh, Leeds, and across the UK, we make it easy to protect your privacy, establish a professional presence, and stay compliant with Companies House requirements. Our secure online portal gives you instant access to your mail and services, backed by award-winning customer support and full AML compliance for peace of mind. Whether you’re running your business from home, expanding into new markets, or simply want to save time with our professional call answering partner, Virtually There is here to help. Join thousands of UK businesses who already trust Virtually There to manage their business address and communications so you can focus on growth.

Best Prices Guarenteed

We'll beat any like for like quote

We’re confident our prices can’t be beaten. Find a genuine like-for-like quote cheaper elsewhere and we’ll beat it.

Contact info

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Get a UK Virtual Office

Address to impress with a UK virtual office with free mail scanning

4.3

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Service.

Great Service.
Simple to use and reliable.

Thank you.

May 12, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Great value for money

Great customer service at a really affordable cost! Our queries are dealt with efficiently and promptly.

May 15, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Very easy to set up online.

May 16, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Perfect solution for us!

Perfect solution if you do not want the expense of an office with no one in it most of the day.

Very helpful support.

Highly recommended.

May 15, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Maya is a gem


From the moment I created my account, I had the pleasure of interacting with Maya, both a sales and customer service representative. Her energy, care, and willingness to help stood out immediately, making me feel confident that I had made the right choice.

I was initially drawn in by the consistently high online reviews—and Maya absolutely reinforced that reputation. She made the entire process of setting up and registering my company seamless, answering all my questions patiently and going above and beyond to accommodate my urgent timeline. She even stayed beyond her usual hours and kept every promise she made—if anything, she under-promised and over-delivered.

I recently encountered another issue and instantly recognized Maya’s voice. Once again, she provided the same exceptional level of support and positivity. She's been a key part of making this experience truly outstanding.

Maya is a gem—keep an eye on her. She’s an asset to your team.

May 9, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Maya is truly an asset to Virtually There and I can assure you she is delighted by your comments. Please reach out if there is anything else at all we can do for you.

Rated 5 out of 5 stars

It was soo simple he told me I will…

It was soo simple he told me I will call you back and did unlike other companies

April 30, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Always helpful

Always helpful. Best service. They know what they are doing. Cheers

April 28, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Great!

Great value, great product, great service. What more do you need?!

April 28, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Great service

Great service!
Post forwarding is really easy and straightforward, and even (unexpected) parcels are dealt with smoothly.

April 23, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Professional

Professional, friendly, and reliable! This virtual office has been a huge help for my business — efficient mail handling and easy communication.
Highly recommend!

April 22, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Friendly & Efficient

Very efficient and offered a solution to my issue. Friendly and polite.

April 23, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Quick customer service

Quick customer service, Price matches the value

April 18, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

I’m really satisfied with Virtually…

I’m really satisfied with Virtually There – they made the process of setting up a virtual office in London super easy and efficient. The onboarding was smooth, the communication clear, and the pricing is very fair compared to other providers.

Their team is responsive and helpful, and the virtual address service works exactly as expected. Everything was activated quickly and without any hassle. I also appreciate how transparent they are – no hidden fees or confusion.

Perfect solution for anyone setting up a UK company from abroad. I’ll definitely continue using their services!

April 16, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Service is our top priority and I'm glad that has been reflected in your expirience with us. Please reach out if there's anything further we can do for you.

Rated 5 out of 5 stars

Very helpful service

Very helpful service. The team are great and respond promptly. Very happy customer

April 16, 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Service is our top priority and I'm glad that has been reflected in your expirience with us. Please reach out if there's anything further we can do for you.

Rated 1 out of 5 stars

Total fraud they have stolen my money

Total fraud they have stolen my money. I could not use their internet verification system - emailed and told them – no reply for 3 days so used an alternative service. Then they threatened me and said I had to pay anyway told them not to charge my card -they did not reply to my emails but continued to send threatening letters and then today they charged my card. At 78 years old I have never dealt with such an incompetent and dishonest group in my life . I guess I kiss the money goodbye – but be warned

April 12, 2025
Unprompted review
Virtually There® logo

Reply from Virtually There®

Thank you for your review. We're really proud of the service we are able to offer and have gone above and beyond to assist you with the AML checks which are a legal requirement to protect you and us.

As you are aware, the first payment is always retained as an administrative fee and this forms part of the terms of service you agreed too when you created your account, so you were aware of this prior to making payment and creating the account.

Our trained and dedicated customer service team always reply to emails in a timely manner and handle all queries appropriately and professionally.

We wish you the best of luck for your future endeavours.

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