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Vision Direct IE Reviews 23,799

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TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of placing orders, the swift delivery service, and the excellent quality of the products, particularly contact lenses. Many appreciate the competitive pricing and the overall efficiency and reliability of the service, often highlighting the quick dispatch and arrival of their items. However, some customers also noted issues with the delivery service, specifically mentioning problems with UPS, such as delayed or mishandled packages. A few people reported receiving incomplete orders or experiencing difficulties with order cancellations after making a mistake.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of the ordering process, with... See more

Product

Users describe positive interactions with product. Many customers praise the good quality and reasonable... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Price

Customers had positive experiences with price, consistently finding products to be keenly and reasonably... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placing orders are easy, and delivery is quick. Had to let customer service know that a packet was missing, when delivery arrived. Package looked as though it had been open. Customer service, on... See more

Rated 4 out of 5 stars

Had everything i needed at a good price, was shipped out quickly however i am dropping a point as they use UPS which always find a way to delay packages.

Rated 4 out of 5 stars

Fast and reliable, used to send pack of sweets with delivery. Not anymore for some reason lol

Rated 5 out of 5 stars

Have been using vision direct for a few years now. Great serivce ,easy to order and arrived very quickly. Bit disappointed I got no jellies though 😟...

Company details

  1. Contact Lenses Supplier

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 1 out of 5 stars

If I could give a —1000 I would

If I could give a —1000 I would

April 3, 2026
Vision Direct IE logo

Reply from Vision Direct IE

Dear Lisa,

Thank you for your continued patience and for allowing us the opportunity to assist you. We truly appreciate your loyalty to Vision Direct, and we are grateful for your trust in us.

We are sincerely sorry for the delay in your delivery and any inconvenience this may have caused you. We completely understand how important it is for your order to arrive on time, and we deeply regret that this experience has not met your expectations.

We would like to kindly update you that your order was already in transit as of 11/04/2026. Please rest assured that your parcel is on its way to you, and we are actively working to ensure it reaches you as soon as possible.

Your satisfaction means a great deal to us, and we are fully committed to making sure you receive your order without further delay. We truly appreciate your patience and understanding while we complete the delivery process.

For any further assistance or real time updates, we warmly encourage you to contact our Customer Service team via phone or live chat. Our dedicated team will be more than happy to support you and provide any additional reassurance you may need.

Thank you once again for your valued loyalty and understanding. We truly appreciate you and look forward to serving you again with a smoother experience.

Warmest regards,
Vision Direct Team

Rated 3 out of 5 stars

The delivery was very quick

The delivery was very quick. No issues there. Unfortunately, I'm not so happy with the product itself. Some of the lenses are not so comfortable.

March 4, 2026
Vision Direct IE logo

Reply from Vision Direct IE

Hi Azuka,

Thank you for taking the time to share your feedback. We’re glad to hear that your delivery arrived quickly, but we’re truly sorry to learn that some of the lenses were not as comfortable as expected. We understand how important comfort is when it comes to contact lenses, and this is not the experience we want you to have.

We want to make sure that we properly review your concern and provide the most appropriate resolution. To do this, we kindly ask that you reach out to our customer support team directly so we can look into your case in more detail.

You may contact us via email, through live chat on our website, or by phone for real-time assistance. Our team will be more than happy to review your experience, check the lenses, and help find the best possible solution for you.

We truly appreciate your patience and understanding while we work to resolve this matter, and we hope to restore your confidence in our products and service.

Best wishes,
Vision Direct

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