Pooja called me proactively to check all OK and offered helpful amendments to my ad. She is 5* in her customer service. I have only rated Vistavue at 4* because I have had trouble getting in contact w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
From the first time using Vistavue, we received excellant support and guidance and it was set up as planned. When we wanted changes made, Pooja was very helpful and supportive and responded in a time... See more
Company replied
Harry was very informative, delightful to speak with and was able to answer all my questions. He made it clear that he and his team would be accessible throughout the design development process. I'm l... See more
Company replied
I am always skeptical about doing business with a company that is calling from areas outside the USA, but so far this company has proven that they will do what they say. From Jack to John to Harry, ea... See more
Company replied
Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.4
Excellent
324 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue with Digital Advert
We have recently had an issue and once reported Rohit and the team very quickly offered a solution.
January 27, 2026
Unprompted review
Reply from Vistavue
Hi Clare,
Thank you for sharing your experience. We’re sorry to hear you encountered an issue, but we’re very glad Rohit and the team were able to step in quickly and provide a solution. Your feedback means a lot, and we appreciate your patience and trust while we worked things out. If you ever need anything else, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Dont touch this company!!!
Dont touch this company!!!
This company promise you the world but dont deliver a thing. They pressurised me to sign a contract, then when I looked into the company realising that there are so many bad reviews I stopped paying. I was summond to court but the case was thrown out. They previously was called digital direct Ltd but changed the name.
I dont understand how they get away with targeting businesses, make you sign on the dotted line then take you court when you dont pay for a service you dont receive. Dont fall into the same trap. Make sure you look into this company with the previous names they operated under. Digital direct ltd, vistavue
December 22, 2025
Unprompted review
Reply from Vistavue
Hi Martja,
We’re genuinely sorry to hear that you feel this way about your experience. This isn’t the level of confidence or satisfaction we want any customer to have.
We would never want anyone to feel pressured at any stage, and we take concerns like this very seriously. Our aim is always to provide clear information, deliver the agreed services, and support our customers throughout the process.
We also understand that disagreements or misunderstandings can be frustrating, especially when they escalate. While we can’t discuss individual cases publicly, we would really appreciate the opportunity to look into what happened and address any remaining concerns directly.
If you're open to it, please contact us at CustomerCare@vistavue.com so we can review your account and try to resolve this.
Thank you for taking the time to share your feedback.
Best regards,
Vistavue Customer Care Team
Jeremy was clear on what I was signing…
Jeremy was clear on what I was signing up for. Lots of follow up courtesy calls and support creating the ad
January 23, 2026
Unprompted review
Reply from Vistavue
Hi Lisa,
We’re really pleased to hear that Jeremy provided clear guidance from the start and ensured you fully understood what you were signing up for. It’s great to know our follow‑up courtesy calls and support throughout the ad‑creation process were helpful and appreciated.
Delivering a smooth, supportive experience is exactly what we aim for, and your comments mean a lot to the team.
Best regards,
Vistavue Customer Care Team
Vistavue has been a useful addition to…
Vistavue has been a useful addition to our marketing mix. Instead of competing for attention online, it puts our brand in front of guests at the right moment. The exposure has been consistent and high quality.
September 8, 2025
Unprompted review
Reply from Vistavue
Hi Rafaela,
Thank you for your fantastic review!
We’re delighted to hear that Vistavue has become a valuable part of your marketing mix. Our goal is always to cut through the noise and place brands in front of guests at exactly the right moment, so it’s great to know the placement and timing have been working well for you.
Consistency and high‑quality exposure are core to what we strive to deliver, and your feedback reinforces that we’re hitting the mark.
If there’s ever anything more we can do to support your campaigns, we’re always here and happy to help.
Thanks again for choosing Vistavue!
Best regards,
Vistavue Customer Care Team
Fantastic experience working with…
Fantastic experience working with Vistavue!
January 22, 2026
Unprompted review
Reply from Vistavue
Hi Morgan,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a fantastic experience working with Vistavue. Our team is dedicated to delivering the best possible service, so it truly means a lot to know we’ve hit the mark.
If you ever need anything in the future, we’re always here and happy to help.
Thanks again for choosing Vistavue!
Best regards,
Vistavue Customer Care Team
Great service
Great service, quick replies and very helpful getting advert produced.
January 22, 2026
Unprompted review
Reply from Vistavue
Hi Brian,
Thank you so much for your kind review!
We’re really pleased to hear you’ve had great service from our team, with quick replies and helpful support in getting your advert produced. That’s exactly the experience we aim to deliver.
If you ever need anything else or want to work on another campaign, we’re always here to help!
Best regards,
Vistavue Customer Care Team
A simple
A simple, well-placed platform that’s helped broaden our reach without overcomplicating things.
December 4, 2025
Unprompted review
Reply from Vistavue
Hi Marcus,
Thank you so much for your great feedback!
We’re really pleased to hear that you’ve found the platform simple to use and well‑placed for helping you broaden your reach. That balance—powerful results without unnecessary complexity—is exactly what we aim for.
If there’s ever anything more we can do to support your growth, we’re always here to help.
Thanks again for taking the time to share your experience!
Best regards,
Vistavue Customer Care Team
Excellent service!
January 21, 2026
Unprompted review
Reply from Vistavue
Hi Krystal,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had an excellent experience with us. Providing great service is always our top priority; it truly means a lot to receive your positive feedback.
If there’s ever anything more we can do for you, we’re always here to help!
Thanks again for choosing us.
Best regards,
Vistavue Customer Care Team
We don’t always see immediate bookings
We don’t always see immediate bookings, but we have had hotel guests regularly tell us they discovered us through VistaVue screens and saved our details. It’s proven to be a strong channel for long-term exposure and brand recall.
November 3, 2025
Unprompted review
Reply from Vistavue
Hi Beckett,
We’re really pleased to hear that hotel guests are discovering your business through the Vistavue screens. While immediate bookings can vary, it’s great to know the adverts are helping guests remember your brand and save your details for when they need you.
Our screens are designed to build strong long‑term visibility and brand recall, so it’s fantastic to see that it has been working for you.
If there’s ever anything more we can do to support your campaign, please remember you can refresh your advert up to 6 times per year—please let us know; we’re always here to help!
Best regards,
Vistavue Customer Care Team
Vistavue has been great for visibility
Vistavue has been great for visibility. Guests often mention seeing us through the platform, even if they don’t book straight away. It’s clearly helping keep our brand top of mind.
September 16, 2025
Unprompted review
Reply from Vistavue
Hi Aryo,
Thank you so much for sharing your experience! We’re delighted to hear that Vistavue is boosting your visibility and helping keep your brand front of mind for guests. Even when people don’t book immediately, those repeated touchpoints really do make a difference—and it’s great to know the platform is supporting that for you.
We appreciate you being part of the Vistavue community and look forward to continuing to help you attract and engage more guests.
Best regards,
Vistavue Customer Care Team
BEWARE!!!! You have been warned!
Beware folks.
There is a Facebook group with over 800 businesses that have had the same dealings with this company
Taking money from innocent people..
Ive hired a lawyer we will have to proceed with court.
I've ask the company since July for my money back .
Nothing but a hassle
January 29, 2025
Unprompted review
Reply from Vistavue
Hi Cristina,
Thank you for sharing your concerns. We’re sorry to hear that your experience hasn’t matched your expectations, and we take feedback like this very seriously. We’d really appreciate the opportunity to review your account in detail and address your concerns properly.
Please contact us at customercare@vistavue.com so we can work toward a resolution.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Suzan,
Thank you so much for taking the time to share your feedback. We're delighted to hear that you found our communication clear and the process straightforward. Making things simple and stress‑free for our customers is exactly what we aim for, so it’s great to know we delivered that for you. We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Vistavue Customer Care Team
Lucian was very personable and listened…
Lucian was very personable and listened to my requirements ... the first draft of the ad was spot on and needed to changes at all.
January 16, 2026
Unprompted review
Reply from Vistavue
Hi Gemma,
Thank you for sharing your feedback. It’s wonderful to hear that Lucian made the process so smooth and really took the time to understand what you needed. We’re especially pleased that the first draft of your advert hit the mark straight away. Your experience is exactly what we aim for, and we truly appreciate you taking the time to let us know.
Best regards,
Vistavue Customer Care Team
Why isn’t there a contact number…
Why isn’t there a contact number available for this company we payed over a six hundred pound deposit told us it gose live in December but the places they told us there was going to advertise our business don’t know anything about it
January 9, 2026
Unprompted review
Reply from Vistavue
Hi Steven,
Thank you for sharing your feedback. We’re sorry to hear about the confusion and frustration you’ve experienced—this is absolutely not the experience we want for our customers.
We do have a dedicated support team available, and we’re concerned to hear that you’ve had difficulty finding our contact details. We have requested that you supply your contact information or you can contact us at customercare@vistavue.com or call us on 08000698686
Regarding your advert, we want to look into this urgently. Your deposit and the December go‑live date should align with the advertising schedule we agreed on, so we’ll investigate why the locations you mentioned haven’t received the information.
Please reply to our private message.
Thank you for bringing this to our attention—we’re committed to putting this right for you.
Best regards,
Vistavue Customer Care Team
Overcharged me by DOUBLE twice in…
Overcharged me by DOUBLE twice in direct debits, having to ring back as it seems to take a long time to get back to me. Advert was supposedly live last month … it’s not in either location. So far I’ve paid £500 and I’ve dons the art work for them with no actual advertising but double the cost on the contract!!
January 8, 2026
Unprompted review
Reply from Vistavue
Hi Katie,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve experienced—this is not the level of service we aim to provide.
We understand how frustrating unexpected charges and delays can be, and we take your concerns very seriously. We’d really like to look into the double direct debit you mention, the status of your advert, and the artwork you’ve submitted so we can put things right as quickly as possible.
To help us resolve this for you, please contact us directly at customercare@vistavue.com with your account details, or reply to the message we’ve sent privately. Our team is ready to investigate this as a priority and ensure you receive the service you were promised.
Thank you again for bringing this to our attention—we’re committed to getting this sorted for you.
Best regards,
Vistavue Customer Care Team
Hopefully jumping into this advertising…
Hopefully jumping into this advertising campaign will pay off for my little business! Everyone has been very helpful at Vistavue.
December 19, 2025
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you’ve had a positive experience so far, and we’re delighted to be supporting you as you launch your advertising campaign.
Our team at Vistavue is always here to help, and we genuinely appreciate your trust in us. We’re excited to see your business grow and hope the campaign brings you the results you’re aiming for.
If you ever need anything along the way, just let us know—we’re with you every step forward.
Best Regards,
Vistavue Customer Care Team
Fast Response
We love how quickly we get responses and results when we need updates or have questions.
January 2, 2026
Unprompted review
Reply from Vistavue
Hi Rebekah,
Thank you so much for sharing this wonderful feedback. We're thrilled to hear that our team’s responsiveness and quick turnaround make a real difference for you. Providing timely updates and clear answers is something we take great pride in, and it’s great to know it’s been felt on your end.
We truly appreciate your support and look forward to continuing to deliver the same level of reliable service whenever you need us.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Mario,
Thank you so much for taking the time to share your feedback. We’re delighted to hear you found our service very professional—that’s exactly the standard we aim for every day. If there’s ever anything more we can do to support you, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Great service and help getting my ad up and in the right category!
Great customer service and help getting our ad just the way we wanted it and in the category that helps us the most. Thank you
December 19, 2025
Unprompted review
Reply from Vistavue
Hi Rhonda,
Thank you so much for your wonderful review. We're really glad to hear that our team could help tailor your ad exactly the way you wanted and ensure it landed in the right category. It’s great to know the experience felt smooth and supportive. We truly appreciate you taking the time to share your feedback.
Best regards,
Vistavue Customer Care Team
After signing and then finding…
After signing and then finding discrepancies in what was said in person to what was on the contract I was very concerned and immediately called to cancel the contract and to be refunded. I was told that because it was x business to business contract that I was unable to cancel. I said that there had to be a cooling off period at a minimum of 14 days. They said not. I contacted the agent who had been to see me just an hour before and he obviously tried to suggest it was my misunderstanding and that he had been completely transparent. The contract has been cancelled but now they are using as many delaying tactics available to them to avoid refunding my deposit. I was promised a call back on Tuesday 16th December from a manager. I'm still waiting. I've contacted my bank and that can take
6-8 weeks! I have found out that they just keep dissolving their businesses and re installing it under a different name and have done this kind of thing to so many people. I don't know how they live with themselves. They obviously have no scruples. Please be warned!
November 26, 2025
Unprompted review
Reply from Vistavue
Hi Melanie,
Thank you for taking the time to share your experience. We’re very sorry to hear that you’ve felt disappointed and concerned throughout this process—that’s never the impression we want to leave.
We take matters like this extremely seriously. Our intention is always to be transparent about our terms and to resolve any issues as quickly as possible. We understand how frustrating delays can be, and we apologise for any inconvenience caused while your cancellation and refund have been reviewed.
We would really appreciate the opportunity to look into this further and bring the matter to a proper conclusion.
Thank you again for your feedback—it helps us improve the service we provide.
Best regards,
Vistavue Customer Care Team
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