Pooja called me proactively to check all OK and offered helpful amendments to my ad. She is 5* in her customer service. I have only rated Vistavue at 4* because I have had trouble getting in contact w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
From the first time using Vistavue, we received excellant support and guidance and it was set up as planned. When we wanted changes made, Pooja was very helpful and supportive and responded in a time... See more
Company replied
Harry was very informative, delightful to speak with and was able to answer all my questions. He made it clear that he and his team would be accessible throughout the design development process. I'm l... See more
Company replied
I am always skeptical about doing business with a company that is calling from areas outside the USA, but so far this company has proven that they will do what they say. From Jack to John to Harry, ea... See more
Company replied
Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.4
Excellent
323 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Happy with everything she ran me…
Happy with everything she ran me through.
April 24, 2026
Unprompted review
Lovely experience with the company
Lovely experience with the company. Pooja especially helpful. When im stuck they are good with ideas. Thanks!
April 24, 2026
Unprompted review
I can recommend Vistavue
Had a public space ad created by Vistavue. Good creatives; responsive changes; good support.
December 1, 2025
Unprompted review
Pooja called me proactively to check…
Pooja called me proactively to check all OK and offered helpful amendments to my ad. She is 5* in her customer service. I have only rated Vistavue at 4* because I have had trouble getting in contact with anyone there this week - it was just fortunate that Pooja called when she did. Both account managers I had details for and the account dept that send my invoice failed to respond. Thanks Pooja for saving the day.
April 24, 2026
Unprompted review
Reply from Vistavue
Hi Tammy,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Pooja proactively reached out and was able to support you with helpful amendments to your advert. We’ll be sure to pass on your kind words – she’ll be delighted to know her five-star customer service made such a positive difference.
That said, we’re genuinely sorry to learn about the difficulty you experienced getting in contact with other members of the team this week. This isn’t the level of responsiveness we aim to provide, and we appreciate you bringing it to our attention. We’re reviewing this internally to ensure better communication and quicker responses going forward.
Thank you again for your honest review and for highlighting both the positive and the areas where we can improve. If there’s anything further we can help with, please don’t hesitate to reach out.
Best regards,
Vistavue Customer Care Team
From the first time using Vistavue
From the first time using Vistavue, we received excellant support and guidance and it was set up as planned. When we wanted changes made, Pooja was very helpful and supportive and responded in a timely manner. .
April 23, 2026
Unprompted review
Reply from Vistavue
Hi Debbie,
Thank you for your lovely review and for taking the time to share your experience with us. We’re delighted to hear that the setup went smoothly and that you felt well supported from the start. It’s also great to know that Pooja was helpful, responsive, and supportive when changes were needed. We’ll be sure to pass on your kind words to her. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
rohit and team were good
rohit and team were good, talked us through the whole process and we are very happy with the engagement and speed they have sorted it out. Thank you
April 23, 2026
Unprompted review
Reply from Vistavue
Hi Romin,
Thank you for your positive feedback. We’re really pleased to hear that Rohit and the team guided you through the entire process and delivered everything quickly. It’s great to know you’re happy with both the engagement and the speed of resolution. We’ll be sure to share your kind comments with the team, and we look forward to supporting you again in the future.
Best regards,
Vistavue Customer Care Team
Great first contact made.
Great first contact made.
It has taken 1 week for this to happen.
Happy with the service so far
April 23, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for your feedback. We’re really glad the first contact went well and that you’re happy with the service so far. We appreciate your patience and look forward to continuing to support you.
Best regards,
Vistavue Customer Care Team
positive experience
I had a very positive experience with Pooja while updating my advertisement. What stood out most was professional and approachable manner. Communicated clearly throughout the process.
Overall, I’m very satisfied with the service provided and truly appreciate Pooja’s quick turnaround and excellent customer care.
April 23, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your kind words. We’re really pleased to hear you had such a positive experience with Pooja. Her professional manner and clear communication are things we truly value, so it’s lovely to see that reflected in your feedback. We’ll be sure to pass this on to her. Thanks again for taking the time to share your experience.
Best regards,
Vistavue Customer Care Team
The company were great at communicating…
The company were great at communicating and made a nice advert
April 23, 2026
Unprompted review
Reply from Vistavue
Hi Amanda,
Thank you for your positive comments. We’re pleased that our communication met your expectations and that you were satisfied with the advert produced.
Best regards,
Vistavue Customer Care Team
Complete scammers - walk away!
This company sells you on the concept of vibrant digital ad displays at hotels and hospitals, or other high traffic lobby areas to help drive customers to your local business. They typically have high pressure sales tactics to make you commit quickly (like "I'm only going to be here working with this hotel this week"). Once you've signed up, their "design team" is supposed to help create the ads for you. They are slow, low cost, and very poor freelancer engagements. Everything they produce is like amateur hour. They do not follow instructions or use provided assets. Their work product is riddled with spelling errors and is certainly not proofed. In our case they ended up moving the digital display to the basement, in front of the restroom (which they claim is allowed in their contract but does not serve the spirit of the agreement. Since the outset, we have experienced one example of bait and switch after another, including, but not limited to, the proposed start date of advertising, the proposed location of the the ad kiosk, the nature of the ad kiosk, the proposed rotation of ads on the kiosk, the timeliness and quality of ad design processes, and even billing. They've also operated as Direct Digital and as The Community Network. This company has been scamming small businesses for years, in the UK, Australia, and the US. They are the absolute worst!
October 1, 2025
Unprompted review
Reply from Vistavue
Hi Mackenzie,
We’d really appreciate the opportunity to review your account in detail and address each point directly. If you’re open to it, please reach out to us at customercare@vistavue.com with your business name and contact details so we can investigate further.
Best regards,
Vistavue Customer Care Team
Sunam was very helpful on the phone
Sunam was very helpful on the phone and was prompt with his responses.
April 22, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that Sunam was helpful. We’ll be sure to pass your kind words along to him. If you need anything else, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Great support
Harry was extremely thorough and informative to walk me through the process.
April 21, 2026
Unprompted review
Reply from Vistavue
Hi Caroline,
Thanks so much for taking the time to leave your review. We're really glad to hear that Harry was able to talk you through everything clearly and make the process easy to follow. He always takes pride in being thorough, so I know he’ll really appreciate your kind words. If there’s anything else we can help with, just let us know.
Best regards,
Vistavue Customer Care Team
They made it very easy to get started
They made it very easy to get started. I look forward to seeing what we can build together. Thank you for being clear and accurate.
April 17, 2026
Unprompted review
Reply from Vistavue
Hi Andrea,
Thank you for your kind feedback. We’re glad to hear that getting started was straightforward; that's what we aim for. We’re excited to work with you and look forward to seeing what we can build together. Thanks again for choosing us.
Best regards,
Vistavue Customer Care Team
Excellent customer service
Excellent customer service. I experienced an issue where I needed to speak with a team member. Poojah was attentive, she listened to my concerns & dealt with these issues in a timely manner. The whole process was extremely efficient.
April 16, 2026
Unprompted review
Reply from Vistavue
Hi Jayne,
Thank you for your kind feedback. We’re really pleased to hear that Pooja was attentive, took the time to listen, and resolved your concerns efficiently. Providing responsive and reliable support is very important to us, so it’s great to know your experience reflected that. We’ll be sure to pass your comments on to Pooja — they’ll be much appreciated.
Best regards,
Vistavue Customer Care Team
Friendly and capable
Both my onboarding manager and my design manager Lucian were so friendly, easy to work with, and inspired confidence. They were patient with my questions and efficient with service which is ideal.
April 16, 2026
Unprompted review
Reply from Vistavue
Hi Melissa,
Thank you so much for taking the time to share this feedback. We’re really glad to hear the team made the experience smooth and reassuring for you. Patience, clarity, and efficiency are exactly what we aim for, so it’s great to know that they came through. We’ll be sure to pass your kind words on to the team — they’ll really appreciate it.
Best regards,
Vistavue Customer Care Team
Awful company promise you everything…
Awful company promise you everything when they sell you the advertising but then refer to the contract which states the opposite to what the salesman says. I have had an advert with them for 18 months, which has failed to be displayed for 6 of those 18 months. They now have lost the venue I advertise in the centre of Wakefield and want to move my advert to Barnsley or Leeds. This would be of no help to my business. I cannot get out of the contract even though they have failed at there end. Also remember to end your contact with 18 months of signing the contract or they auto renew and again you cant get out of the deal. Total charletains avoid at all costs
April 16, 2026
Unprompted review
Reply from Vistavue
Thank you for your review.
We’d appreciate the opportunity to look into this further — please contact customercare@vistavue.com so we can review the details.
Best regards,
Vistavue Customer Care Team
Very helpful!
Harry was very informative, delightful to speak with and was able to answer all my questions. He made it clear that he and his team would be accessible throughout the design development process. I'm looking forward to working with the entire team.
April 15, 2026
Unprompted review
Reply from Vistavue
Hi Melissa,
Thank you so much for your lovely feedback. We're really pleased to hear that Harry was able to answer all your questions. It’s great to know he’s helped set clear expectations and made you feel supported from the start.
We’re really looking forward to working with you throughout the design process, and I’ll be sure to pass your kind comments on to Harry.
Best regards,
Vistavue Customer Care Team
Nice speaking with Pooja.
April 15, 2026
Unprompted review
Reply from Vistavue
Hi Russell,
Thank you for your feedback — it was a pleasure speaking with you. We're really glad to hear you had a positive experience, and I’ll be sure to pass your comment on to Pooja.
We appreciate you taking the time to leave a review.
Best regards,
Vistavue Customer Care Team
Pooja was very clear with the…
Pooja was very clear with the information given to me over the phone and was very patient with me. All my questions were answered. Overall Pooja was amazing and very helpfull.
April 15, 2026
Unprompted review
Reply from Vistavue
Hi Ken,
Thank you so much for sharing your experience. We're really glad to hear that Pooja was clear, patient, and took the time to answer all of your questions. She truly exceeds expectations, and your kind words will hold great significance for her.
Thanks again for taking the time to leave such a lovely review.
Best regards,
Vistavue Customer Care Team
Pooja was very professional
Pooja was very professional, helpful and informative. I cannot fault her support. She was excellent. Thank you Pooja.
April 15, 2026
Unprompted review
Reply from Vistavue
Hi Sara,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased to hear that Pooja was able to support you so well and provide a positive experience. She’ll be delighted to hear your kind words.
Thanks again — it truly means a lot to us.
Best regards,
Vistavue Customer Care Team
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