VITA ANIMAL HEALTH LTD Reviews 6

TrustScore 2.5 out of 5

2.5

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Company details

  1. Pet Store

Written by the company

Created with passion to improve the health and welfare of our pets, the ‘Rainbow On Your Shelf’ range of pet supplements supports pets in leading happy, healthy lives. With high quality ingredients, leading scientists and unparalleled research we have developed products which make a difference. The range includes a full range of pet supplements – dog supplements to soothe stiff joints, cat supplements to support immunity and a revolutionary wound cream for reptiles, rabbits and more!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Goods never shipped from November 2024

Goods never shipped from November 2024, I also wrote to the support but nothing, I must go through legal channels
. Fraudsters

November 11, 2024
Unprompted review
VITA ANIMAL HEALTH LTD logo

Reply from VITA ANIMAL HEALTH LTD

Good afternoon I cannot find any record of your order or any email correspondence. It looks like you are based in Italy - we are in the UK and only ship to UK addresses? Can you please email me direct at info@vitaanimalhealth.com so i can assist you. Kindest Regards

Rated 5 out of 5 stars

Great product and customer service

I ordered Omniotic ear cleaner from Vita Animal Health and I have been really impressed with how well it has worked. I was really surprised at how much wax it was able to dislodge-much of which we couldn't see until the Omniotic had softened it and brought it to the surface. I love that it's also antiviral and antibacterial-it gives extra peace of mind that it's doing much more than just cleaning. It's worked so well that I've now ordered a second bottle to clean the other ear.

Also, my communications with Vita Animal Health themselves have been fantastic. With ears being delicate structures we were a little nervous about doing something wrong initially but we called Vita for advice and they were really helpful and clear on guiding us in what to do, which allowed us to use the product with confidence. They've also been very quick to reply to all communications regarding my orders-highly recommended.

December 23, 2022
VITA ANIMAL HEALTH LTD logo

Reply from VITA ANIMAL HEALTH LTD

Thank you very much for your review. We are so glad you are seeing the benefits of Omniotic and have been pleased with our customer service

Rated 4 out of 5 stars

Order replaced immediately after initially failing to arrive.

The original product never arrived. On contacting the Company, they immediately apologised and re-sent the product which arrived a week later, notwithstanding the Royal Mail strikes, and in time for Christmas. The product is excellent. Well done.

December 15, 2022
VITA ANIMAL HEALTH LTD logo

Reply from VITA ANIMAL HEALTH LTD

Good Afternoon Hamish i have replied directly to your email which I received this morning. I confirm your order was dispatched by Royal Mail first class on 29th November apologies you haven't received this. I have sent a replacement out for you today.

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