V I T A G R A C E Reviews 

I ordered a few items, which have been delayed a few times and I am still waiting to receive them. I do absolutely not recommend this so called brand, due to enormous delays and they aren’t costumer friendly. If I could give zero stars, I’d do so!!! I hope the quality will be at least acceptable, as some of previous reviewers mentioned cheap quality.

I recently purchased few dresses from Vita Grace. The quality was incredibly disappointing. The fabric felt cheap and see-through, and the seams started unraveling after just one wash. I also had trouble reaching customer service to get a replacement. The return thru DHL is about 300$ foton USA. Very frustrating. I would not recommend this company to anyone!

DO NOT BUY!!
Learn from my mistakes. I bought a coord over a month ago. I queried where my items were and was told the set was on pre order which it wasn't when i purchased. I was then told it would arrive last week which i said was too late and to cancel my orderr.

I've worked in ecom for 15 years and i know you can cancel an order when needed. We also have problems with our factories at times and when customers have to cancel due to not meeting expectations we do it in a heartbeat HOWEVER Vita Grace are still holding my money hostage saying there is nothing they can do. All lies...
The item was for a holiday which has been on gone. It doesnt need to be sent, it needs to be cancelled and refunded due to false advertising.

Please show some respect for your customers and yourself and just do the right thing.

Awful company stay well clear! Criminal

Vita Grace Review

I’ve ordered twice from Vita Grace over the years. Each time, my item was delayed but eventually arrived.

However, I placed an order in mid-April and have had no updates since. I followed up with messages and emails but received no response. After some research, I discovered that the company has gone into liquidation — yet they are still accepting orders.

They’ve also disabled comments on Instagram, which says a lot.

Please avoid ordering from them!

Two stars in case they do ever respond to me..

Horrendous service. I returned my item via DHL as per their request (costing £48) which arrived in their Dubai office over a week ago and I have had no confirmation of receipt and no reply to my 3 emails. I am now £200 out of pocket. Will never buy from them again!

If I could give 0 stars I would! Please save your self the hassle and do not order from this company!! They said it stated when I ordered the dress it was a pre order (it wasn’t I read through) so that was a lie. Anyways they said it would be dispatched the 10th April. Still no delivery, no dispatch email and are no ignoring instagram and emails! They are literally just getting away with robbing people and have the cheek to carry on advertising new things. Horrible people. Customer service is terrible!! I always take reviews with a pinch of salt but honestly save your self the hassle of getting a refund through you bank and AVOID!!!

Ordered 8th feb , chased promised delivery on dates , never delivered . Refused a refund. Delivered 9 weeks late, asked for a refund 5 days post delivery, refund refused as over 7 days ( yes they also can’t count as well as offer any customer service) . Reported to PayPal

Same as everyone else here. I ordered an item and it was taking over a week to be dispatched so I emailed. They said my order was a pre-order item which was NOT stated on the website when I ordered.

They kept pushing back my dispatch date and nearly two months later, it says my order has been delivered but the proof of delivery isn’t at my house. They are now ignoring my emails.

Same as everyone else… ordered 6th March. Despatch date pushed back further and further. Would not allow me to cancel the order using some awful excuse. Told me item would be dispatched on 21st April and now being ghosted by the company. Reporting to the DET and police. Total scammers!

Do not order from this webpage! I orderd a dress, payed extra to get it shipped right away and for it to arrive between «2-5 businessdays» , after almost two weeks I sent an email, they took almost a week to respond, they replied; they said it was a preorder product and would be shipped 18th april… which was not written when I booked, but when I checked after almost three weeks , it said that, so that was put on the webpage after I ordered. 18th april came, no email about it beeing shipped, I sent an email 20th asking about the dress, today is 24th still no reply, I even sent a messsge through the «message» on Instagram….now it says on the webpage: preorder and will be shipped between 25-30th april…so they changed it again from 18th to 25-30th april. I bought it 1,5 months ago. Horrible and totally not professional customerservice nor business despite their many followers. DO NOT BUY FROM THIS WEBPAGE!

Similar experience to others. Ordered a dress that they notified me was back in stock a month ago. Told me it will be dispatched and it hasn't been. They won't give me a refund and keep replying the same thing to my emails. Do not buy from here.

Placed an order on the 15th March with a dispatch date of the 25th-30th March. I emailed them to chase my order and was promised they would be dispatched on the 21st April, still nothing! Ignoring my emails and refused my refund! Do not waste your time or money!!!

Ordered 2 dresses on 26th Feb 2025. Still have not been dispatched. Requested a refund, they refused and now they won't reply to emails or Instagram requests. Please do not waste your money as your will be scammed

Worst company ever! Have taken my money and keep moving my dispatch date I feel I will never get this item!
Do not let me repeat do NOT order from these people they are scammers!!

Really bad returns policy!!!

0 stars!!!

If I could give zero for this company then I would. DO NOT ORDER FROM THEM. Ordered a dress 7 weeks ago that should have been delivered within 4 weeks maximum the website stated. I have contacted them and chased this. They have stated it won’t be delivered until the end of April now and haven’t even dispatched it. Have requested a refund under my consumer rights as they have significantly exceeded their own delivery terms and they are refusing to give me back my money and telling me I have to wait weeks more until it’s delivered. Shocking! This company is in liquidation on companies house and they are still taking orders. Returns have to go back to Dubai I have since learned with huge return fees so they know that you are unable to return them. Avoid avoid avoid. Still waiting for my money back.

Shocking terrible service and company
Have not received my order that I have been waiting for since the start of March.
No one is coming back to me, and they only have one contact team member who never seems to respond.
DO NOT ORDER FOR THEM SCAM SCAM SCAM

I think given 1 star is even too much , really bad all the flashy adds on insta !! Such bad service , ordered item beginning of April said it was immediate dispatch waited a wk so contacted them to be told it would be sent 10th April still no sign now told 21st April but I’m not holding my breath . Should have read the reviews first , item no longer of use to me now as it won’t be here for wedding

Do not order from them. I placed an order 2 months ago and have not received my order. They have been lying to me about my delivery and have made so many excuses. After my constant follow up they are now not responding to my emails. They have also refused to give me my refund. Basically they have stolen my money. Do not order from them!