Vital Link logo
Visit website

Vital Link Reviews 

2
•
TrustScore 3 out of 5

2.9

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Information provided by various external sources

As a leader in the Medical Alert Systems industry, Vital Link is dedicated to providing the highest quality products and services for seniors and the disabled. Our purpose is to help our clients live securely while maintaining their independence and peace of mind. The Vital Link team of professionals strives to make sure everyone we do business with is treated with honesty, dignity and respect.

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Vital link is a total waste of time

Vital link is a total waste of time. I have tried to use them on 4 separate occasions, giving actual birth and death dates, even state certificate numbers. Wait for months with nothing or final get a refund and email that says they need more information.
Total joke!!! Do not waste your time using this service!!!

August 31, 2023
Unprompted review
Vital Link logo

Reply from Vital Link

Hi John, I believe you have the wrong company. We provide Medical Alert services. I do not show that you are a client of ours or ever have been. I am sorry you had a bad experience but it was not with our company Vital Link Medical Alert Systems.

Rated 1 out of 5 stars

Poor customer service of Baobab tabletsb tsbkets

I previously wrote a review regarding the sale of 12 packs of Boabab tablets to me costing £140.00 last July 2020. I tried them but they caused severe back pain and nausea. I tried the Baoba powder because I could take a smaller dose the tablets were too strong for me. I returned
11 packets to vitalink hoping for a refund of £120.00 or a credit not or some gesture of good will. I am a pensioner and £120.00 is a lot of money. I was awaiting a response but received none. My daughter began calling them because I was too stressed. SHE HAS SINCE THE 6TH OCTOBER been fobbed off with excuses eg.. NEVER RECEIVED RETURNED GOODS. NEED RECEIPT OF Postal Return which we sent not good enough we had to try and trace through post office could not afford signed return no hope with post office could not get through to Royal mail dut to Covid!!! After numerous calls we have given up which is what I beleive they wanted so stressed so disillusioned by Vita Link Customer Serviceife is more precious to waste any more time with such a company.

Regards from a very disillusioned once customer!!!

November 16, 2020
Unprompted review
Vital Link logo

Reply from Vital Link

Hello Mrs. Healey,

I think you have the wrong company, none of what you have described is anything that we provide. We also only work in the US and I see you made your purchase in British pounds. I am sorry you had a bad expirience with whatever product you purchased but this was from a different compant.

Sincerely,
Asher HOffman

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look