Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective Clothing Supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you have an ICD, this is a must-have

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-notch.
I am surprised and very impressed by the high quality of the t-shirts, I did not expect that in this package. They are so well made that the entire package ends up being worth the money paid.

December 6, 2025
Rated 5 out of 5 stars

Even though you’re over seas I felt…

Even though you’re over seas I felt like I was dealing with a reputable company who cared about my interest in getting something to protect my peacemaker. Funny how nobody in the United States has come up with anything like this because I think big Pharma doesn’t want to see protective devices like you make. Thank you.

December 3, 2025
Rated 5 out of 5 stars

Special care and attention to connecting

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shipping but he responded at late hrs in his country when I reached out. His care and attention to our situation was very impressive and helpful.

November 28, 2025
Rated 4 out of 5 stars

Nice and good product.

Nice and good product.. i feel comfortable to wear and more confident as the product, especially the shield can give more protection on the ICD itself, while doing things eg.. sports, grass cutting.. easy to wash.

November 14, 2025
Rated 3 out of 5 stars

Hi guys

Hi guys, the guard itself is excellent but I had an issue with the T-shirt. I purchased the black tshirt and the dye used is not stable and colored my gi (judo clothing) heavily.
I might want to think about using higher quality tshirts

November 1, 2025
Rated 4 out of 5 stars

Very happy with suggestions for improvements

I suggest to improve the drawings how to measure the positions to avoid misunderstandings like it happened in my case. I’m very happy about the understanding and the agreement we found to overcome that by sharing the costs.
I like that you as Vital Beat were open for our feedback suggesting also another improvement from our POV about the pouch.
We really appreciate a lot that such a solution exists and are thanking Vital Beat from our deepest heart making the daily life of our son safer! Keep going!

October 1, 2025
Rated 5 out of 5 stars

Excellent experience

I am a 34 year old male that lives in Australia and bought the 2 shields and a compression short sleeved shirt and I couldn't believe the turn around time from ordering to when I received the package it was only a week! It would of been nice to have the total amount in AUD as I got a little shock at the checkout. I asked for a tracking number and was given all the details so it was nice to know. When I received the product, I tried it out in my sport I haven't played in 2 years due to having no protector and It didn't even feel like it was there. Can not fault the product as it is high quality and it was a very good experience. Would recommend this to any younger person with a implanted device.

October 6, 2025
Rated 5 out of 5 stars

Living an active life with a pacemaker.

As an active 78 year old guy living a good outdoor life hear in Alaska, the Vital Beat pacemaker protective shield has given me the extra protection I need to be more comfortable with my lifestyle. Thadeo, worked with me through a series of phone calls and e-mails to allow me to fully understand the various options for my order and promptly shipped the order out of the Netherlands without delay and without additional shipping costs. I think this "shield" is a very good option to consider if you wear a pacemaker and want to live an active life.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t live without it!

I first bought my Vital Beat pacemaker pad and shirts about 4 years ago when I first had my pacemaker put in. I have used it weekly playing hockey and cricket, and I couldn’t live without it! I recently ordered a replacement shirt (the other one was getting a bit old from constant sport use) and it arrived promptly. I’m 30 years old and this has literally changed my life in terms of still being able to play competitive sport with a pacemaker. I couldn’t thank this team enough for helping me to keep living my life how I do!

August 30, 2025
Rated 5 out of 5 stars

Highly recommended!

Apart from the great shirts and shields, I would most importantly like to applaud the wonderful service and the people behind it. Thadeo and Hilke went above and beyond to help me get it just right. They were lovely, kind, patient and professional.

August 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look