Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective Clothing Supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve been a satisfied customer for years

Feels very personal when dealing with Vital Beat. I’m always treated as an individual when communicating with them. They fulfill orders in a timely manner and stand by their products. I’m fortunate to have found them online.

September 4, 2023
Rated 5 out of 5 stars

Thadeo Dapper answered my questions…

Thadeo Dapper answered my questions regarding size , materials and use of the shields to obtain maximum protection for a pacemaker.
I ordered one shirt to confirm the L size was a good fit and snug enough to keep the shields in position. And I was pleased after wearing during some tennis that the comfort and fit and protection was realized foer me...

August 31, 2023
Rated 5 out of 5 stars

This is our second time using Vital…

This is our second time using Vital Beat (first when our son was in high school) and now with our son playing Division I college football. This time we had the shirt specially customized to meet his specific needs. Vital Beat did not disappoint.

August 26, 2023
Rated 5 out of 5 stars

Excellent product but...

Am using it while playing baseball. Good fit, don't even notice it while playing in that respect, but it sure gets warm on days above 20 degrees or so. Wondering if a net material could be used for the t-shirt.

May 11, 2023
Rated 5 out of 5 stars

Wilderness backpacking success…

I backpacked 50+ miles in the wilderness of Glacier National Park in the USA. (7 days and 6 nights). My pack was about 40 pounds. I am not even 7 months out from surgery. I’m a petite woman and not once did I experience pain/tenderness on my pacer area from my packs straps. Vital Beat protection was awesome! Thank you for creating a product that keeps people safe while active.

August 30, 2023
Rated 5 out of 5 stars

Pacemaker

Kind, friendly, prompt service and now I'm using the pacemaker protector it is just what I need for safety and confidence .
A great device

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Really good experience with personal…

Really good experience with personal assistance!
I ordered a t-shirt as a birthdaypresent for my boyfriend. He already had the protective pads, so i didnt order those. They wrote me and asked if my order was correct to make sure I hadnt forgotten the pads. Once my order was delivered they put confetty, a handwritten note and an extra tshirt in! Outstanding service!

July 17, 2023
Rated 5 out of 5 stars

Very satisfied with the product

Very satisfied with the product, I haven't used yet,but seems its going to do the job when needed. Great customer service who listened to my concerns about getting the right size. I got the product on time as promised.

June 15, 2023
Rated 5 out of 5 stars

Highly Recommend

Great customer service. I needed this shirt and protection device quickly for an event that was coming up. Thadeo, made sure I had everything two days before my event. Everything was spot on and I highly recommend them to anyone.

Thank you again

June 1, 2023
Rated 5 out of 5 stars

Excellent communication

Excellent communication! Great products. They made a custom pad for my ICD due to my martial arts training. I was in need of a pad that covered the majority of my upper left chest and shoulder region. They knocked it right out of the park!

June 7, 2023
Rated 5 out of 5 stars

Best pacemaker protector

Just received, and soft feel shirt fits perfectly with pocket positioned exactly right . Protection for pacemaker couldn’t be better for all activities.
Even tried sleeping with it on as have not been able to sleep on my left side since pacemaker was fitted . Much better sleeping pattern!
Appreciated the personal note touch from the people at Vital Beat people .

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

1 new pacemaker and skin graft to protect

I have a pacemaker on my left and I bought 6 shirts and a shield 5 years ago in June 2018 from Vital Beat. September 2022 while paragliding in Chamonix,I did a Superman take off impression running down a stoney grassy bowl at a height 2050 metres, when the wind changed direction coming from behind. I simultaneously hit several parts of my body, face & hands on the unforgiving ground. I felt my protective shield roll over a stone rather than my pacemaker being bashed by it. I was bruised on my knees, abdomen, hands and face and also damaged my shoulder as it snagged on the ground with the rough terrain. So what was not damaged was my pacemaker.

5 years later I have had a melanoma removed above the old site of my pacemaker. My new pacemaker is now switched to my right side. I contacted Vital Beat to say I needed two shields, one to protect the skin graft and one for the new pacemaker. They explained I could also have the shields repositioned to suit my needs (they are now inverted). The new set of six sports shirts are a stretch fabric and the pockets for the shields, custom sewn for me, based on the measurements vital beat requested from me.

Really happy with new shirts and the fitting of the shields. April 2023.

March 10, 2023
Rated 5 out of 5 stars

Great company to deal with and Vitalbeat gave me extra protection

I ordered the vitalbeat last minute for a ski holiday as I thought I would feel vulnerable on the slopes and could do with a little extra protection around my pacemaker. It was despatched immediately and received extremely quickly and well packaged.

The vitalbeat and vest was comfortable to wear and felt it gave me the added protection I was looking for.

As it happens I only wore the vitalbeat for 1.1/2 days as I was involved in a ski accident which stopped me skiing for the remainder of the holiday!

March 3, 2023
Rated 5 out of 5 stars

Amazing family company

This is a great family owned company! Not only is the customer service amazing, but they are very personable which I loved. The product also got to me super fast! I highly recommend this company!

March 11, 2023

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