Trevor was incredibly polite and helpful from the moment our call started. I knew we were not going to be easy but he showed nothing but kindness and patience. When we came up against expected complic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness, helpfulness and clear communication of the lovely lady I spoke to was a breath of fresh air in today’s culture of getting people off the phone as quick as possible. She took the t... See more
Company replied
Kirsty is an absolute earth angel! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain everything clearly, making sure I felt informed... See more
Company replied
Amy McCarton !!! Amy was absolutely fantastic throughout the whole process. She was friendly, patient, and explained everything clearly, making sure I understood all of my options without ever maki... See more
Company replied
Company details
Written by the company
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Written by the company
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Contact info
5th Floor, 80 Strand, WC2R ODT , London, United Kingdom
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Excellent
68K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service
The customer service provided by Waarisa was exceptional. She explained things in detail and made sure I understood all that was explained. Thanks so much for all your help.
August 11, 2026
Reply from Vitality
Hello, thank you for sharing your positive experience with us. We're so pleased that our team member was able to explain everything clearly and ensure you understood all the details. We appreciate your kind feedback! - Lisa
The operator helping me on the phone…
The operator helping me on the phone was so caring and good! Thank you
August 11, 2026
Reply from Vitality
We're so pleased to hear that our operator was so caring and helpful during your call. Thank you for sharing your positive experience with us! - Lisa
Resolving a problem of unpaid invoice…
I was phoning in because a problem i thought i had resolved several weeks early came back i.e an unpaid invoice.
When i eventually got through, this time, to speak to someone, that being Morgan, she was very helpful and professional and hopefully this unpaid invoice will now be paid
August 11, 2026
Reply from Vitality
We appreciate you taking the time to share your experience. We understand your frustration with the recurring invoice issue and are glad our team member was able to assist you effectively. We are confident this will now be resolved. - Lisa
Super easy and quick to get through
Super easy and quick to get through. Much easier than navigating the very confusing members hub
August 11, 2026
Reply from Vitality
We're so pleased to hear that your experience was easy and quick. It's great to know that we could provide a smoother process for you! Thank you for your feedback. - Lisa
Lovely lady with an excellent manner…
Lovely lady with an excellent manner answered my call. I can’t remember her name but she was great.
August 11, 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We're so pleased to hear that our team member provided such excellent service and was able to assist you.- Lisa
Great Responses
speedy, courtesy, accurate and helpful response during both conversations hopefully resulting on a positive outcome going forward
August 11, 2026
Reply from Vitality
Thank you for sharing your positive feedback! We're delighted to hear that your conversations were helpful and that you received a speedy and accurate response. We hope for a positive outcome too!- Lisa
Gareth was very helpful
Gareth was very helpful, thorough and caring whilst remaining full professional at all times
August 11, 2026
Reply from Vitality
It's wonderful to hear that our team member was so helpful, thorough, and caring while maintaining professionalism. Thank you for sharing your positive feedback!- Lisa
Reply from Vitality
Thank you for taking the time to feed this back! - Lisa
Reply from Vitality
We're so pleased to hear that you had such a positive experience with our team. It's wonderful to know that you found them to be empathetic, engaging, and that you received great customer service. Thank you for sharing your kind words! - Lisa
Reply from Vitality
We're happy to hear that our customer service was helpful and clearly explained everything for you. Thank you for your kind words! - Lisa
Very helpful and reassuring talk with…
Very helpful and reassuring talk with Valerie in the mental health team today .
August 11, 2026
Reply from Vitality
We're so pleased to hear you had such a reassuring and helpful experience with our mental health team. Thank you for sharing your positive feedback! - Lisa
Great customer service as always
Great customer service as always. Kirsty/Kristy not sure what her name was, was extremely
Kind and understanding.
August 11, 2026
Reply from Vitality
We're so happy to hear you had such a positive experience with our team member! It's wonderful to know she was extremely kind and understanding. Thank you for sharing! - isa
Call handler was friendly and got all…
Call handler was friendly and got all my questions sorted
August 11, 2026
Reply from Vitality
Thank you for taking the time to share your positive experience. We're so pleased to hear that our team member was friendly and able to assist you with all your questions.- Lisa
Katie was very poilte and friendly with…
Katie was very poilte and friendly with her approach to the call. She explained eveything very well and made the next steps extremely clear.
August 11, 2026
Reply from Vitality
We're so pleased to hear about your positive experience and that our team member was polite and friendly. It's wonderful that everything was explained clearly and that you understood the next steps.- Lisa
Helpful and informative support
I contacted Vitality to book a dermatologist appointment, and the advisor was really helpful throughout. He clearly explained what was covered under my policy, talked me through the booking process, and answered all my questions. The whole experience was straightforward, friendly and efficient.
August 11, 2026
Reply from Vitality
We're so pleased to hear about your positive experience when booking your dermatologist appointment. It's wonderful that our advisor provided such clear explanations and made the process straightforward and efficient for you. Lisa
It was very easy to get through to the…
It was very easy to get through to the claims team. Lele was very knowledgable and helpful in going through every detail with me as this was my first claim.
August 11, 2026
Reply from Vitality
Good afternoon Adil, we're so pleased to hear that our claims team was easy to reach and that Lele was knowledgeable and helpful, especially as this was your first claim. Thank you for your kind feedback! -Amy
The lady i spoke to earlier (i can't…
The lady i spoke to earlier (i can't remember her name) was very courteous, precise, helpful and informative.
August 11, 2026
Reply from Vitality
Good afternoon, thank you for taking the time to share your positive experience with us. We're so pleased to hear that the person you spoke with was courteous, helpful, and informative. -Amy
Thanks Katie for helping with our…
Thanks Katie for helping with our issue, you made the whole experience very simple. top job.
Hamza
August 11, 2026
Reply from Vitality
Good afternoon, we are so glad to hear Katie was able to make things simple for you. Thank you for sharing your positive experience! -Amy
Very helpful and clear
August 11, 2026
Reply from Vitality
Good afternoon James, we're so glad to hear that you found our service helpful and clear. We truly appreciate your positive feedback! -Amy
Helpful call handler
Will went the extra mile to get information needed in order to make his assessment, and offered to follow up to ensure continuity of care. Thanks Will.
August 11, 2026
Reply from Vitality
Good afternoon Lisa, we're so pleased to hear that Will went above and beyond to gather the necessary information and offered to follow up, ensuring continuity of care. Thank you for your positive feedback. -Amy
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